You could potentially open up the header and check for physical damages, but it might be quicker in the long run to just replace that header.
I'm assuming you're talking about the one in the chassis, not the one built in to the motherboard, right?
The one in the chasis was broken and then replaced ... it is apparently the header on the motherboard that is not working... there are two USB headers on the motherboard ... one works and the one that was coneected to the broken chassis/cable is not...
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I don't know of any way to repair a damaged header on the motherboard.
Thanks ... I was afraid of that ... we'll acquire a hub, I guess