1 Reply Latest reply on Jun 21, 2011 11:58 AM by aslloyd

    random frequent crashes with DRIVER_IRQL_NOT_LESS_OR_EQUAL

    mkandula

      Hi,

       

      I have a VAIO laptop (VPCZ1) and I am getting frequent crashes.

      Here is a log extracted using "whocrashed". I appreciate any help to understand and resolve this problem.

       

       

      Thanks.

       

       

      ---------------------------

       

      computer name:  ELLE
      windows version: Windows 7 Service Pack 1, 6.1, build: 7601
      windows  dir: C:\Windows
      CPU: GenuineIntel Intel(R) Core(TM) i7 CPU M 640 @ 2.80GHz  Intel586, level: 6
      4 logical processors, active mask: 15
      RAM: 8243720192  total
      VM: 2147352576, free: 1976258560

       


      Crash Dump Analysis

      Crash dump  directory: C:\Windows\Minidump

       

      Crash  dumps are enabled on your computer.

       

      On Wed 6/8/2011 10:53:12 AM GMT your computer  crashed
      crash dump file: C:\Windows\Minidump\060811-18657-01.dmp
      This  was probably caused by the following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001ACD87E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Wed  6/8/2011 10:53:12 AM GMT your computer crashed
      crash dump file:  C:\Windows\memory.dmp
      This was probably caused by the following module: e1k62x64.sys (e1k62x64+0x2A219)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001ACD87E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\e1k62x64.sys
      product: Intel(R) Gigabit Adapter
      company: Intel  Corporation
      description: Intel(R) Gigabit Adapter NDIS 6.x  driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      A third party driver was identified as the probable root  cause of this system error. It is suggested you look for an update for the  following driver: e1k62x64.sys (Intel(R) Gigabit Adapter NDIS 6.x driver, Intel  Corporation).
      Google query: e1k62x64.sys Intel Corporation  DRIVER_IRQL_NOT_LESS_OR_EQUAL


       

      On Wed 6/8/2011 10:47:05 AM GMT  your computer crashed
      crash dump file:  C:\Windows\Minidump\060811-18548-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001AD587E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Wed  6/8/2011 10:36:22 AM GMT your computer crashed
      crash dump file:  C:\Windows\Minidump\060811-18439-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001B1D87E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Wed  6/8/2011 9:53:49 AM GMT your computer crashed
      crash dump file:  C:\Windows\Minidump\060811-18517-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001AA087E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Wed  6/8/2011 8:47:51 AM GMT your computer crashed
      crash dump file:  C:\Windows\Minidump\060811-17862-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001B3287E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Wed  6/8/2011 8:20:06 AM GMT your computer crashed
      crash dump file:  C:\Windows\Minidump\060811-18080-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001C9787E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Sun  5/15/2011 3:59:43 PM GMT your computer crashed
      crash dump file:  C:\Windows\Minidump\051511-17971-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001B4187E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time. 

       

      On Fri  5/6/2011 6:09:19 AM GMT your computer crashed
      crash dump file:  C:\Windows\Minidump\050611-9750-01.dmp
      This was probably caused by the  following module: tcpip.sys (tcpip+0x6687E)
      Bugcheck code: 0xD1  (0x1C, 0x2, 0x1, 0xFFFFF88001B1F87E)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path:  C:\Windows\system32\drivers\tcpip.sys
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: TCP/IP  Driver
      Bug check description: This indicates that a kernel-mode driver  attempted to access pageable memory at a process IRQL that was too high.
      This  appears to be a typical software driver bug and is not likely to be caused by a  hardware problem.
      The crash took place in a standard Microsoft module. Your  system configuration may be incorrect. Possibly this problem is caused by  another driver on your system which cannot be identified at this time.

      --------------------------------

        • 1. Re: random frequent crashes with DRIVER_IRQL_NOT_LESS_OR_EQUAL
          aslloyd

          I don't see anywhere which driver version is in use, but a good first step is to check which driver version you have loaded for your network interface.  If your notebook manufacturer has a newer driver posted you'll want to start there, and if you still see issues then try the latest driver from our support website (link below.)

           

          The latest version of the e1k driver is 11.12.36.0.

           

          http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+82577+Gigabit+Ethernet+PHY%22

           

          Another possibility is corrution in the TCPIP settings or the actual tcpip.sys file itself.  This type of regular crashing (which usually reports tcpip.sys as the culprit, but occasionally blames the LAN driver instead) is documented in several places and often requires a reset or reload of TCPIP to correct.  Your operating system manufacturer can help you with the exact command line or procedure to accomplish this.

           

          One more idea, third party applications that modify the system's networking stack might also play a role.  A general search engine query like 'tcpip.sys bsod windows 7' can net you some additional troubleshooting ideas and maybe identify some software on your machine that requires attention.

           

          Please post back with your results, good luck!