0 Replies Latest reply on May 13, 2011 2:32 PM by fishinmagician

    Windows InstallShield -- Can't update it


      Came home from work the other day, turned my antique/dinosaur of a computer on and it rebooted itself a coupla -- three times.   When it finally stayed on it could not access the internet and had no sound device present... Received the following error message:


      Sub-component COM+ raised an exception while processing the OC_COMPLETE_INSTALLATION Setup message D\xpsp\com1x\src\complussetup\comppluscore.cpp (line 565)  Error Code: 0x80040155 Interface could not be registered The COM event classes could not be registered


      Uninstalled any/all new & unused programs (w/Revo Uninstaller Pro) (Suspected that Roxio Creator wuz da culprit...) and generally futzed round with settings, services etc. to no avail.   Finally, used repair option on windows install disk and that fixed the internet problem.   Now, when I try to reinstall the drivers for the sound card (or install anything that uses the InstallShield engine) I receive the following error:


      Unhandled Exception: Error # 0x80040706 Description: Object reference not set  Setup will now terminate Apparently (?) the repair option replaced my "InstallShield engine" w/one that is too old to install any programs (have tried other installations & receive the same error message w/all).   I have tried to delete the old InstallShield engine & install a more recent version (ISScript101.zip, InstallShieldEngineUpdate1000.exe & IkernelUpdate.exe) but receive the same "Unhandled Exception" error message. 


      Dev Mngr sez device (Sound Card) is working properly yet cntrl pnl sez no audio device present.   In addition I noticed that when I try to open Secunia PSI I receive yet anther error message:   Runtime error! This application has requested the Runtime to terminate it in an unusual way.  Ordinarily I would just reinstall Secunia but in light of current problem(s) am hesitant to do so. 


      I really, really, really don't want to reformat/reinstall windows so any help, advice, hints etc. will be greatly appreciated   -- and --  thanx fer yer time and assistance


      Sincerely,  Roger  


      p.s. Don't know if the following info will help -- My 'puter is an Intel desktop --

      Microsoft Windows XP Professional      SP3 Version:      5.1.2600    

      Architecture:     32-bit    

      Processor Name:      Intel Pentium 4 CPU 3.00GHz    

      BIOS Name:     BIOS Date: 08/04/05 00:31:45 Ver: 08.00.10    

      Video card Name:     Intel(R) 82865G Graphics Controller    

      Installed Memory:     1.00 GB Internet Explorer Version:     6.0.2900.5512    

      DirectX Version:     DirectX 9.0c (4.09.0000.0904)


      Have managed to (sort of...) install the sound card

      Device Name: SoundMAX Integrated Digital Audio Class Name:

      MEDIA Class Description: Sound, video and game controllers

      Manufacturer: Analog Devices, Inc.

      Device ID: PCI\VEN_8086&DEV_24D5&SUBSYS_E0018086&REV_02\3&267 A616A&0&FD

      Driver Provider: Analog Devices

      Driver Date: 9-1-2004 Driver Version:

      Driver GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0005

      Service Name: smwdm

      Device GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318}\0005

      Device Location: PCI bus 0, device 31, function 5

      Device Parameters: PCI INF File Name: oem7.inf

      Registry Key: \SYSTEM\CurrentControlSet\Enum\PCI\VEN_8086&DEV_24 D5&SUBSYS_E0018086&REV_02\3&267A616A&0&FD