9 Replies Latest reply on Jun 12, 2011 11:05 PM by

    PROSet/Wireless Bluetooth Software - Install error

    Veanidon

      Hi

      I am rebuilding the OS on a Dell XPS L502X running Windows 7 (64 bit) - I am installing the drivers for   "Centrino® Wireless-N 1030" and have installed "PROSet/Wireless WiFi Connection Utility version, version 14.0.1.0" but am getting an error when I try to install the Bluetooth software and driver - "PROSet/Wireless Bluetooth Software for Windows 7 64-Bit version 1.0.2".  I am told that "There is a problem with this Windows Installer package, A program required for this install to complete could not be run. Contact your support personnel or package vendor". This implies there is a missing prerequesite, ANY IDEAS PLEASE? The OS is a new install with the latest chipset drivers installed and OS updates are current, including SP1.

        • 1. Re: PROSet/Wireless Bluetooth Software - Install error

          !! You have found PROSet/Wireless WiFi Connection Utility !! I have Dell XPS L502X as well, but no mater where I seek, I can not find PROSet/Wireless WiFi Connection Utility installer (win7 x64), plz man, tell me where I can download it precisely, or give me a link or something. THX!

          • 2. Re: PROSet/Wireless Bluetooth Software - Install error
            Veanidon

            I found the software on rthe dell site www.dell.com, "home" tab and on the dropdown menu "Technical support and drivers" then the Drivers and Downloads" button. You then enter your service tab and can see and download oll the drivers and software applicable to your machine.

            There is also a useful site at www.intel.com, you can download a program there that will analyse your machine and tell you what Intel hardware you are using and the drivers etc loaded and whether or not these are current. you can download the latest updates too. A word of caution, Dell have customised some Intel applications and so the Dell source will not cause support problems where the Intel version may not be supported.

            • 3. Re: PROSet/Wireless Bluetooth Software - Install error
              Veanidon

              This is just an update. I have reinstalled Windows 7 again from scratch and then reapplied the Drivers exactly as before, (I am working from a script), this time there were no problems all drivers and software loaded no problem...............computers!!!!!!

              I still do not know what went wrong the first time though....where would I find installation log files ????

              • 4. Re: PROSet/Wireless Bluetooth Software - Install error
                PudgyOne

                On Dell computers, the desktop/notebook system utility and the chipset drivers need installed first or the rest of the drivers will fail to install. The system utility and the chipset drivers have the drivers for attached devices for that specific system, like the usb ports, wireless adapters and webcam, just to name a few. How to Download and Install Drivers in the Correct Order

                 

                 

                Rick

                • 5. Re: PROSet/Wireless Bluetooth Software - Install error

                  I´m having this same problem.

                  Could someone help us?

                  Tks.

                  Aaron

                  • 6. Re: PROSet/Wireless Bluetooth Software - Install error
                    Veanidon

                    Yes- thanks for the reply, I did however install in the required order when I got the error, this is the script that I followed:-

                    ****

                    There is no Notebook System Software (NSS) for this machine

                     

                    Chipset
                        Intel Huron River (HM67)                           Rev: A00    R289307
                        Intel Management Engine Interface               Rev: A01    R292317
                        Renesas USB3.0 Host Controller                    Rev: A02    R299115
                        JMicron JMB389 Card Reader Driver        Rev: A01    R292780

                     

                    Serial ATA
                        Intel Rapid storage Technology                 Rev: A01    R296901

                     

                    System Utilities
                        ST Microelecronics DE 351 DL Motion Sensor    Rev: A01    R292318

                     

                    CPU
                        Intel Turbo Boost Technology Monitor        Rev: A01    R292797

                     

                    Audio
                        Realtek ALC665                    Rev: A04         R300326

                     

                    Video
                        Intel HD Graphics 3000                Rev: A06    R302134
                        nVidia GeForce GT540M                Rev: A05    R294788
                       
                    Network
                        Intel Centrino Wireless (Bluetooth Adapter)    Rev: A02    R298244
                        Centrino Wireless-N 1030            Rev: A02    R293144
                        Realtek RTL8111E Gigabit Ethernet        Rev: A02    R302137

                     

                    Applications
                        Dell Quickset                    Rev: A02    R295126

                     

                    Input
                        Quanta H264 Webcam                Rev: A00    R277344
                        Synaptic Touchpad                Rev: A00    R293038

                    • 7. Re: PROSet/Wireless Bluetooth Software - Install error
                      PudgyOne

                      If you insert the Dell Drivers and Utilities Disk, under utilities does it show up there?

                       

                       

                      Rick

                      • 8. Re: PROSet/Wireless Bluetooth Software - Install error

                        Yes... but the problem is solved for me as I have started again and installed Windows 7 then applied the drivers again following the script and this time there were no problems, all I can think of is that something was not right with the initial install. All is well now and thanks for you comments.

                        • 9. Re: PROSet/Wireless Bluetooth Software - Install error

                          Hi All,

                           

                          There does seem to be a rare, but recurring problem with the Intel Bluetooth driver installation. Some testing with the L502X and the nature of how/why the driver finally installs leads many to believe it has somethign to do with the way the driver is"unpacked". It seems something is corrupted during this process. If you delete the driver, the driver folder, reboot, and try again you will get the results needed. It might take a few tries but alwasy seems to finally work. There is something very finnicky with this driver and doesn't seeem to be associated with the order of installation. 

                           

                          L502X DRIVER ORDER:

                          In one posts above they provide a link to a Dell support page that shows the reccomended driver installation order. However, that pattern is roughly 5 years old. There has been an update to that pattern but I can't seem to find right now. Awhile back I sdid study the differences between the two orders and recognizes some changes . After that I posted the driver order specific for the L502x including the names and explanations. I hope this helps.

                          http://forum.notebookreview.com/dell-xps-studio-xps/564192-dell-xps-15-r2-l502x-owners-lounge-74.html  (Post #736, page 74)

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