4 Replies Latest reply on May 8, 2011 4:37 PM by

    Mobile Intel® 4 Series Express Chipset Family Graphics/Update Problem


      I have been stressing over this for quite awhile now. I am trying to play my game (Amnesia: The Dark Descent) and whenever I do, a window pops up saying Fatal Error: Renderer #0 could not be initialized! Make sure your graphic card drivers are up to date. Check the log file for more information.

      So went to my device manager and I checked if it was up to date. It said it was, so I went to your System Identification Utlity and I can't seem to get it to work? So I followed your directions for checking the driver info and saved the information to file. This is what it said:


      Intel(R) Graphics Media Accelerator Driver for Mobile Report


      Report Date:        04/23/2011
      Report Time[hr:mm:ss]:    16:09:49
      Driver Version:
      Operating System:        Windows 7 Home Premium* , Service Pack 1 (6.1.7601)
      Default Language:        English
      DirectX* Version:        11.0
      Physical Memory:        4024 MB
      Minimum Graphics Memory:    64 MB
      Maximum Graphics Memory:    1695 MB
      Graphics Memory in Use:    56 MB
      Processor:        Intel64 Family 6 Model 23 Stepping 10 GenuineIntel
      Processor Speed:        2094 MHZ
      Vendor ID:        8086
      Device ID:        2A42
      Device Revision:        09


      *   Accelerator Information   *


      Accelerator in Use:        Mobile Intel(R) 4 Series Express Chipset Family
      Video BIOS:        1718.0
      Current Graphics Mode:    1366 by 768 True Color (60 Hz)




      *   Devices Connected to the Graphics Accelerator   *


      Active Notebook Displays: 1


      *   Notebook   *


      Monitor Name:        Generic PnP Monitor
      Display Type:        Digital
      Gamma Value:        2.20
      DDC2 Protocol:        Supported
      Maximum Image Size:    Horizontal: 13.3  inches
                  Vertical:   7.4  inches
      Monitor Supported Modes:
      1366 by 768 (60 Hz)
      Display Power Management Support:
          Standby Mode:    Not Supported
          Suspend Mode:    Not Supported
          Active Off Mode: Not Supported
      Raw EDID:
      00 ff ff ff ff ff ff 00 06 af ec 20 00 00 00 00
      01 12 01 03 80 22 13 78 0a 57 55 9c 5a 54 9d 26
      1a 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
      01 01 01 01 01 01 26 1b 56 47 50 00 26 30 30 20
      34 00 58 c1 10 00 00 18 00 00 00 0f 00 00 00 00
      00 00 00 00 00 00 00 00 00 20 00 00 00 fe 00 41
      55 4f 0a 20 20 20 20 20 20 20 20 20 00 00 00 fe
      00 42 31 35 36 58 57 30 32 20 56 30 20 0a 00 2e


      * Other names and brands are the property of their respective owners.                                                                                             


      For record my computer is a Gateway ms2273 Laptop. Running windows 7 home premium 64 bit.


      I went to your download center and went through the selections of my os and downloaded the latest driver:

      Intel® Graphics Media Accelerator Driver for Windows 7* 64, Windows Vista* 64 (zip)
      It says in the description that it supports my video card, but when I run the set up it says: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Set up will exit.
      I have also contacted them and am waiting for response.
      Anything I can do to fix this??
        • 1. Re: Mobile Intel® 4 Series Express Chipset Family Graphics/Update Problem

          Amnesia doesn't work on Intel cards because Intel offers very little (right there next to "none") support for OpenGL, which are the libraries this game is made with. So, short answer, no, you won't be able to play the game with Intel drivers.




          I have an Intel card and I completed the game, I managed to do this in Linux. I have written a very basic tutorial for doing this which you can see here:




          (I'm Eurochild on those forums)


          Please note that you need to have some basic knowledge of Linux in order to do this, or have a friend who knows what he's doing.


          PS: You'll also need the Linux version of the game, or at least you should get the executables somehow.    

          • 2. Re: Mobile Intel® 4 Series Express Chipset Family Graphics/Update Problem

            Thank you sooooo much! Trying to figure that out was starting to get on my last nerves. Thanks again~!

            • 3. Re: Mobile Intel® 4 Series Express Chipset Family Graphics/Update Problem

              Still the proble remains - installer won't update, even though the description claims it can do so. I tried to update, and got no luck. Running Series 4 @ VAIO laptop.

              • 4. Re: Mobile Intel® 4 Series Express Chipset Family Graphics/Update Problem

                I would add another thread for this, but since this frigging site wants me to register, which I'm not gonna do for one single question that probalby won't even be answered here, and provides no contact information for Intel company, I'll just make my statement and question here:


                On Intel Graphics Series 4 laptop solution there is this color correction panel on display settings. It has a gamma slider. Alas, they have made very amateurish mistake on designing it - it works the inverse it should!


                When I put the slider to gamma 2.2 for example, which is standard for sRGB, the curve bends upwards! Anyone can check with google image search how the gamma curve should look like at 2.2.


                (This is why I chose that number to demonstrate. I know that I won't get any display to show luminance properly by just turning gamma control to 2.2)


                Does this or any other future update address this problem? All it would take is just very simple adjusting of the function. This is ridiculous.