Intel HD Graphics display refresh problem??

[idata]

Hi, the notebook I use for work has a MASSIVELY irritating problem with the display. Our IT administrators have proven incapable of identifying the problem, so I'm now posting the question here.

The attached picture shows an example of what the display does. It is most prevalent when I use Excel, but it happens on most other software as well. This afternoon I attached a second monitor to work across a spreadsheet and presentation, and the same thing happened on the second monitor. In fact the problem was worse on the second monitor... The only way to correct the display is to drag the mouse over the areas you want to see. Or alternatively to minimise and restore the window itself...

At this stage my best guess are that the graphics card is either failing, or I have too little memory, or the processor is too slow.

The system spec is:

HP Probook 4520s

Intel Core i3-350M

2Gb RAM

Onboard Intel HD Graphics

Windows 7 Professional 32-bit

Any ideas?

[idata]

Any ideas, anyone...?

[idata]

Unfortunately I have no answer. I am seeing the same problem with 2 Dell laptop models- E4310 and E6510

Windows XP Pro

Intel HD Graphics

i5 Intel Core Processor

4GB RAM

Installed graphics driver from both Dell and Intel's website

Upgraded BIOS to latest

Downgraded Windows Intaller 4 (we have seen some issues with resolution when displaying over projector with version 4)

Not sure what causes it and the resolutions above have been hit or miss- sometimes one or more of these fix the problem, other times not.

Good luck.

VJ

[idata]

Hi VJ

Thanks for your response! At least I know I'm not the only one...

I have subsequently had a further 4Gb RAM installed, and it has not resolved the problem.

Have now asked that the entire motherboard be replaced (at the notebook is still under warranty) in the last hope that this is simply a hardware problem or pending failure.

Not sure if anyone else has had a similar problem?

[idata]

I can report the same problem, but only while running on batteries. I think it has been that way since I got the PC a year ago. Installed most recent Intel drivers - didn't help. Any fixes?

Dell Latitude E6510. Windows XP SP2. 4 Gb memory.

[JEste2]

I too noticed this problem only while running on battery, and it wasn't all the time (only while on battery, but not always every time I was on battery).

Dell Latitude E5550, with Intel HD Graphics 5500.

After reading this thread, I started looking into some of the suggested solutions.

I was running the Intel Graphics Control Panel, and under the Power options, for On Battery, I noticed I was already set to use Maximum Performance, but also noticed an option called "Panel Self-Refresh" was set to Enable. Clicking on the ? for that option, I read the description as "Select Enable to allow the display panel to refresh independently and reduce power consumption. Select Disable to turn off this option." While on battery, and while experiencing/duplicating the problem, I disabled the option and applied the change. The problem immediately went away. I re-enabled the option, and applied the change, and the problem immediately returned. I'll note, also, that Display Power Saving Technology was already disabled. Since a previous comment noted Hardware Acceleration in Excel, I thought maybe the reason I only sometimes had the problem, always while on battery, was because I was sometimes using Excel. When I did this testing I happened to be running Excel. I retested while Excel wasn't running, but still had the issue. I closed all other Office products (confirmed no processes still active, in Task Manager) and tested again. The results were unchanged: no problem with Panel Self Refresh disabled; problem immediately returned with Panel Self Refresh enabled.

So to recap, in the Intel HD Graphics Control Panel | Power | On Battery, I have so far had success with the following settings:

Graphics Power Plans: "Maximum Performance"

Panel Self Refresh: "Disable" (this was what made the difference for me)

Display Power Saving Technology: "Disable"

Hopefully this will continue to be a successful solution for me, and hopefully this helps others who have experienced this same annoying problem.

Justin

[IUman]

I'm glad that your issue is solved and I hope you can have a good experience with your unit from now on.

Best wishes,

Ivan

[idata]

Hi all,

I have a similar situation what I have figured is that uninstalling the Intel driver and leaving the Windows generic VGA driver works better. Anyway's in my situation works fine as the computer is only used for limited software use, no real graphics needed works fine.

[idata]

Cong_99 had the solution that worked for our PCs.

VJ

[idata]

Hello,

Unfortunately I don't have a solution for this, but I'm also one of those suffering from this.

I have a brand new Lenovo T420 and it's pretty much unusable because of this problem.

I really hope that Intel would wake up and do something about this.

Mikko

[idata]

Sadly, the RAM upgrade made no difference.

About two weeks ago, a HP technical consultant from the UK advised me that this is a problem caused by MS Office (i.e. this is a software issue). He advised me to uninstall Office completely (including Outlook) and re-install.

I did this, and since I was due for the upgrade anyway, Office 2010 was installed in place of 2007, after uninstalling 2007 completely.

And guess what, the problem is back with a vengeance. I am now reasonably convinced that this is a hardware failure of some description, particularly after other replies to this post, which are not limited to any specific manufacturer, other than the common denominator of having Intel onboard graphics...

I've asked our IT department to replace the laptop or the motherboard entirely, whichever comes first.

[idata]

It appears Intel Graphic accelator driver problem. I had similar problem with some video playback. New driver released April-2011 should help.

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Intel%c2%ae+HD+Graphics http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Intel%c2%ae+HD+Graphics

[idata]

Try this (I had the same problem on my laptop):

Go to the video control panel (Intel Graphics and Media Control Panel) and click on the Power tab

Under "Power Plans" select "Maximum Performance" button - make sure you do this for both "Plugged In" and "Battery" options.

Click Apply

Hope this helps...

Cheers

[idata]

This helped immensely! Thanks!!

VJ

[idata]

I have a staff member with this exact problem. None of the potential solutions in this topic have provided relief.

Has anyone solved this conclusively yet?

[idata]

Same Problem here - tried many actions, no result.

Grahics Modes, Updates, Power Arrangements etc.

Use Win7 SP1 on a Motion Tablett J3500

Hope somebody cracks this soon because it is very annoying. My dealer says to reinstall - but this takes much time.

Has somebdy had a positive result after setting up the ystem new?

Thanks

[idata]

just an update (no solution)

We've also tried the following:

rebuilding the harrdrive

replacing the motherboard

replacing the entire computer with a a new one of the same make and model and rebuilding the harddrive

upgrading the graphics driver

downgrading the graphics driver

We are seeing two manifestations of this issue. The one is as described in this original post, the other is that entire horizontal sections of a window remain behind when another application is maximized. Sometimes refreshing the screen works, sometimes not. In some cases the machine performance degrades to the point that it has to be hard booted, in other cases if you leave the machine alone for 10 minutes or so, it will recover. CPU and Page File Usage looks fine during these episodes.

The issue occurs in and out of the dock though I've only personally seen it while in the dock. I can't say if in all cases only a single external monitor is attached or if it occurs with dual monitors.

It looks like a screen refresh problem but we just have not been able to duplicate the issue in a test environment. I can't say for certain it is hardware or software since, on the one hand no matter what we've attempted software-wise it hasn't resolved it, and replacing hardware hasn't resolved it either.

We do not see this on all machines of this make and model, just a small population.

We now have a person on point in our organization who will be working with Dell and Intel to hopefully find a resolution.

[idata]

Did you check out the solution from Cong_99? Worked for our PCs.

VJ

[idata]

The only thing that worked for me is disabling hardware acceleration in MS Office 2010. E.g. in Word, go to Tools, Options, Advanced. Then scroll down to display and check "Disable hardware graphics acceleration".

There is the same setting in Excel.

[idata]

Hi,

where can i find the Power-Tab that Cong_99 mentioned?

Is it only available for laptops?

I am using a Siemens IPC 547D (Desktop-PC).

I have also display-update problems with a program called "Agilent VEE".

Thanks for help

[idata]

Solved:

after disabling here the hacceleration its working too.

I dont have a special setting in my program so i had to risable it in windows:

Can be found here (for XP)

Rightlick on desktop

+ Tab: "Settings" (Einstellungen)

+ Tab: "Advanced" (Erweitert)

+ Tab: "Troubleshooting" (Problembehandlung)

+ Slider Hardwarebeschleunigung: auf "Keine"

Now no more problems.