14 Replies Latest reply on Apr 29, 2011 12:20 AM by Docfxit

    Intel Processor Identification Utility Error

    Docfxit

      I have a new computer that I need drivers for.  I downloaded the Intel Processor Identification Utility ver. 4.31.  It's giving me an error when I run it saying:

      "The Intel Processor Identification Utility Version 4.31 has encountered an unexpected condition.  Error Code=-2147213376. Please download and install a new version of the utility from http://support.intel.com/support/processors/tools/piu/sb/cs-014921.htm.  If the problem persists, contact Intel Customer Support."

       

      The URL is exactly the same place I downloaded this software from.  I don't see a later version.  I can't find any reference to this error anyplace.

       

      I have a few drivers I need.

      Intel 82845 Processor

      Intel 82801BA LPC

      Intel 82801BA/BAM

      Intel 82801 PCI Bridge 244E

      Intel 5 series/3400 Series Chipset Family HECI Controller

      Intel 5 series/3400 Series Chipset Family KT Controller

       

      Thanks,

       

      Docfxit

        • 2. Re: Intel Processor Identification Utility Error
          Doc_SilverCreek

          P.S. I have no idea what the problem your having with the Processor Identification tool is.

           

          You might give CPUz a try and see if it can determine the processor information.http://www.cpuid.com/softwares/cpu-z.html

          • 3. Re: Intel Processor Identification Utility Error
            Docfxit

            Thank you for the reply...

             

            When I run the setup in that zip file I get an error saying:

            "This computer does not meet the minimum requirements for installing the software."

             

            Thanks,

             

            Docfxit

            • 4. Re: Intel Processor Identification Utility Error
              Docfxit

              Thank you for the link to CPUID...

               

              It says I have:

              Intel Core i5 CPU 660 3.33GHz

               

              Thanks,

               

              Docfxit

              • 5. Re: Intel Processor Identification Utility Error
                Doc_SilverCreek

                What OS do you have loaded?

                • 6. Re: Intel Processor Identification Utility Error
                  Docfxit

                  Thanks for the reply...

                   

                  I'm running XP Pro sp2.

                   

                  Thanks,

                   

                  Docfxit

                  • 7. Re: Intel Processor Identification Utility Error
                    Doc_SilverCreek

                    OK, That is strange. I highlighted a couple items below that could be an issue, but it would be very strange if they were.

                    I Just started the download on my home system and all went well (mine is a different chickage also)

                     

                    Make sure your running the update from the directory where you extracted the files.

                    i.e.

                    You can try extracting the ZIP to a folder called CHIP and then open a CMD window to running the setup.

                    Navagate to the directory

                         cd \

                         cd chip

                         C:\chip\setup -overall

                    Should load all the newest drivers out of this package.

                     

                    The command

                         C:\chip\setup -A

                    will extract all the files to the C:\Program Files\Intel\InfInst folder where you can manually point each indiviual device to the driver.

                     

                     

                     

                    ************************************************************
                    * 2.  SYSTEM REQUIREMENTS
                    ************************************************************
                    1.  Please refer to the Release Notes to view the list of
                        chipsets that the software included with this distribution
                        package is designed to operate with.

                    2.  One of the following operating systems must be
                        fully installed and running on the system
                        before installing this software:

                        Microsoft Windows* Server 2003
                        Microsoft Windows Server 2003 x64 Edition*
                        Microsoft Windows Server 2008
                        Microsoft Windows Server 2008 x64
                        Microsoft Windows XP
                        Microsoft Windows XP Professional x64 
                        Microsoft Windows 2000
                        Microsoft Windows Vista
                        Microsoft Windows Vista x64 
                        Microsoft Windows 7
                        Microsoft Windows 7 x64
                        Microsoft Windows 2008 R2
                        Microsoft Windows 2008 R2 x64
                       
                        This software is designed for the latest Service packs
                        releases of above operating systems.

                        To verify which operating system has been installed onto
                        the target system, follow the steps below:

                        a.  Click on Start.
                        b.  Select Settings.
                        c.  Select Control Panel.
                        d.  Double-click on the System icon.
                        e.  Click on the General system properties tab.
                        f.  Verify which OS has been installed by reading
                            the System information.
                                                 
                    3.  It is recommended that the software be installed on
                        systems with at least 64MB of system memory when using
                        Windows* 2000, Windows* XP, Windows Server* 2003,
                        Windows Server* 2008, and Windows* Vista.

                    4.  It is recommended that there be a minimum of 5MB of hard
                        disk space on the system in order to install this software.

                    5.  The operating system must be fully installed and running on
                        the system before running this software.

                    6.  Close any running applications to avoid installation problems.

                    7.  It is recommended that the Intel(R) Chipset Device Software
                        be installed onto the target system prior to the
                        installation of other drivers.

                    • 8. Re: Intel Processor Identification Utility Error
                      Docfxit

                      Thank you for the very informative reply...

                       

                      The drivers installed successfully.

                       

                      I re-booted the machine.  It shows the drivers that are required are still not installed.

                       

                      The ones required are:

                      I/O Controller

                      APG Controller

                      Interface Controller

                      SMBus Controller

                      PCI Bridge

                      PCI Simple Communications Controller

                      PCI Serial Port

                       

                      Thanks,

                       

                      Docfxit

                      • 9. Re: Intel Processor Identification Utility Error
                        Doc_SilverCreek

                        Once you get the chipset drivers installed, the OS can now detect everything else in the system.

                         

                        Do you know the mother board make and model?

                        Any add in cards make & model?

                         

                        The vendor likely posts all the drivers on their support web site which save you having to search for them.

                         

                         

                        Method 2 is to look in the device manager - proprieties- details tab for the PCI\VEN string.

                        Should be something like this. PCI\VEN_8086&DEV_10A7&SUBSYS_34E28086&REV_02\4&6B0C539&0&0108

                        Sites such as http://www.pcidatabase.com/ allow you to enter the  PCI\VEN (8086 in this case is Intel) and the DEV 10A7 (82575EB Gigabit Network)

                        Having specifically identified the component, a quick search on the vendors support site usually yields the driver for the device.

                         

                        Just looking at this list I am guessing but it appears to be:

                             Video card

                        APG Controller

                        NIC

                        Interface Controller

                         

                        BMC\ME

                        SMBus Controller

                         

                        Modem / multi function card

                        I/O Controller

                        PCI Bridge

                        PCI Simple Communications Controller

                        PCI Serial Port

                        • 10. Re: Intel Processor Identification Utility Error
                          Docfxit

                          Thanks for your post.

                           

                          The Chipset drivers have been installed.  I have tried un- installing the unknown drivers, Re-booting and letting XP find them.  It doesn't work.  I have tried updating the drivers and pointing the wizard to c:\Windows\INF.  It doesn't work.  I have also tried pointing the wizard to C:\Intel\Chip\All where the chip set drivers are loaded.  It doesn't work.

                           

                          The computer is a Lenovo M90p  5498  I have tried finding the drivers on their web site at:

                          http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-74713

                           

                          The only thing I haven't loaded is the RAID drivers.  Because I don't want RAID.

                           

                          I have a program that lists all the devices and identifies the ones that are unknown.  It shows this to be unknown.

                           

                          Intel(R) 82845 Processor to I/O Controller - 1A30 [UNKNOWN DEVICE]
                              Chip: Intel  82845/E/MP/MZ Chipset CPU to I/O Bridge
                              Detail
                                  PnpID
                                      VEN_8086&DEV_1A30&SUBSYS_00000000&REV_03

                           

                          Intel(R) 82845 Processor to AGP Controller - 1A31 [UNKNOWN DEVICE]
                              Chip: Intel  82845/E/MP/MZ Chipset CPU to AGP Bridge
                              Detail
                                  PnpID
                                      VEN_8086&DEV_1A31&SUBSYS_00000000&REV_03

                           

                          Intel(R) 82801BA LPC Interface Controller - 2440 [UNKNOWN DEVICE]
                              Chip: Intel  82801BA (ICH2) LPC Interface Controller
                              Detail
                                  PnpID
                                      VEN_8086&DEV_2440&SUBSYS_00000000&REV_12

                           

                          Intel(R) 82801BA/BAM SMBus Controller - 2443 [UNKNOWN DEVICE]
                              Chip: Intel  82801BA/BAM (ICH2/ICH2-M) SMBus Controller
                              Detail
                                  PnpID
                                      VEN_8086&DEV_2443&SUBSYS_02341014&REV_12

                           

                          Intel(R) 82801 PCI Bridge - 244E [UNKNOWN DEVICE]
                              Chip: Intel  82801 Family (ICH2/3/4/5/6/7/8/9/10/11,63xxESB) Hub Interface to PCI Bridge
                              Detail
                                  PnpID
                                      VEN_8086&DEV_244E&SUBSYS_00000000&REV_12

                           

                           

                          When I go to http://www.pcidatabase.com/

                          and do a search on 8086 I don't see the correct one.

                           

                          Does anyone know of a program that will find the drivers for unknown devices?

                           

                          Thanks,

                           

                          Docfxit

                          • 12. Re: Intel Processor Identification Utility Error
                            Docfxit

                            Thanks for the reply...

                             

                            Device manager doesn't show any unknown devices now.  I tried changing the BIOS back to SATA to use the new drivers.  I get 0x7B BSOD.  How can I get XP to recognize the correct drivers?

                             

                            Thanks,

                             

                            Docfxit

                            • 13. Re: Intel Processor Identification Utility Error
                              Doc_SilverCreek

                              Changing from what to SATA?

                               

                              If you loaded the OS in AHCI mode (which is the best choice) changing to any other SATA mode will make the OS non-accessible.

                               

                              I have never had any luck getting the SATA mode to change after the fact.

                               

                              Rumor has it you can manually place the drivers in the correct Window directories before switching modes and then the OS will find them on restart, but I have always done clean installs in the SATA mode I wish to use.

                               

                              The new drivers should all be installed now,

                              • 14. Re: Intel Processor Identification Utility Error
                                Docfxit

                                Currently it's running in IDE mode

                                 

                                This install came from a different computer and was restored to this sata drive.

                                 

                                Thanks,

                                 

                                Docfxit