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Calling all DG45ID users with Intel Desktop Utilities 3.1.3

Flying_Kiwi Community Member
Currently Being Moderated

I've just tried the latest (and greatest?) version of IDU posted on Intels website and listed as being suitable for the DG45ID - alas the GUI won't start on my Windows 7 Home Premium SP1 x86 HTPC! I've made sure I correctly unistalled the old version first and rebooted. I've also tried uninstalling and reinstalling the new version. The installation seems to go OK and the icon even appears in the system tray and on the desktop but double clicking either just results in the Windows 'waiting' circle/arrow icon for a few seconds which then disappears. The thing that's pointing me towards this being an issue with the new IDU version, is that if I uninstall it, reboot and then reinstall the previous version - all works again.

 

What are all you other DG45ID users finding with regards to the latest IDU using Win 7 SP1 32 bit?

  • 1. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Curious592 Community Member
    Currently Being Moderated

    Did you also install Internet Explorer 9?  If so I've found it may be bad timing.  3 systems of mine are fine but 1 had your problem because it was already in bad shape with power management.  The zip file was downloaded to that system (wireless) and copied to the other systems where the utility works.  It would not uninstall so I did a system restore to the install point.  I then removed the CMOS battery and thought everything was OK until I tried to do another windows update.  There seems to be a certificate problem.  I think I'm looking at a new install since I have failed to restore to the point of IE9 update.  I'll try going back further.

  • 2. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    ryangibson77 Community Member
    Currently Being Moderated

    I have a brand-new very bare-bones DG45ID system, and am having the same exact problem (IDU loading to taskbar, but no GUI) . Didn't work in XP SP3 either. For what it's worth, I'm also having problems with my chassis fans blinking and surging, so I'm thinking that I may have a defective Mobo...?

     

    Here are my system specs.

     

    Motherboard:

    DG45ID

    Bios:

    IDG4510H.86A.0135.2011.0225.1100 (default settings)

    Processor:

    Intel Core 2 Quad Q8300, 2.5GHz

    RAM:

    G.SKILL DDR2-800, 2x2GB Dual Channel

    Disk Drives:

    1 SATA II HD

    1 SATA I HD

    1 SATA I DVD Burner

    No RAID

    Video:

    Integrated

    Audio:

    Integrated

    OS:

    Windows XP, SP3, all updates as of 4/9/2011

    (And again on a fresh, full (non-upgrade) install with the same exact hardware)

    Windows 7 Pro 64b, SP1, all updates as of 4/10/2011

     

    Message was edited by: R. Gibson

  • 3. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Flying_Kiwi Community Member
    Currently Being Moderated

    Curious592 wrote:

     

    Did you also install Internet Explorer 9?  If so I've found it may be bad timing.

    IE9 was installed and up and running fine before IDU 3.1.3 was installed so unless they don't check their software for compatibility with software thats been a looong time in coming (and IE9 was out there for ages as a RC before it was RTM), that's no excuse. Thanks for your post too R. Gibson - clearly Internet Explorer 9 itself cant be the issue because IE9 will not install on Win XP. While thinking about dates, did anyone else notice the date in the readme.txt file is 26 January 2011... has Intel really been sitting on this version all that time? That same file mentions IE 5.5 or newer is required so my PC is 100% compatible according to the requirements specified.

     

    Curious592 do you have 3 DG45ID based machines or are they other Intel boards as well? I'm suspecting DG45ID compatibility may have been overlooked along the way. I sure wish that the design team behind the GUI for Intels latest Graphics drivers had some involvement with the IDU GUI as although I've seen uglier apps, the Intel Graphics Driver GUI really is a slick work of beauty.

  • 4. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Curious592 Community Member
    Currently Being Moderated

    It's a little embarrasing to admit I have 4 DG45ID.  The third had to do with avoiding local problems and the fourth was due to assuming I was at fault for problems.  IE 9 only interferes in that it removed one restore point and restore is not possible in most cases anyway for that so what is the point of the point?  I don't understand the frequent IDU updates recently if they don't solve any problems and I'm beginning to believe the 1333 bus may be the primary issue.  The most recent result is that it is possible to update to 3.3 IDU going from 3.1 but not 3.2.  Perhaps it was due to restarting after every driver install and after IDU install.  The Nero software is the same way.  If you enter that directly, as encouraged, the install is messed up.  The Intel instructions seem to be legacy from the days of their predecessor, Smart buggy wips.

  • 5. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Flying_Kiwi Community Member
    Currently Being Moderated

    Thanks for the reply Curious502. Just to clarify (because I often have trouble sifting the wheat from the chaff with some of your posts), have you got the latest Intel Desktop Utilities version 3.1.3 (not 3.3 - I suspect that was a typo along with 3.2) released on 7th April 2011 working perfectly with any of your DG45ID based PCs where you can see all the gauges you should??? What does the 'home screen' look like - any different to the previous version?

     

    FWIW I looked in the FSC folder log and found some errors but those same errors are also present with the older version which does work

  • 6. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Curious592 Community Member
    Currently Being Moderated

    E6400 system and Q6600 updated fine from 3.1.2.  Nothing appears different.  Other Q6600 never has any problems and hasn't been updated quite yet.  These are all 1066 bus.  Q8300 repeat of 3.1.1 to 3.1.3 failed after second clean install.  The install/uninstall showed the DOS console app so I thought it would open.  My conclusion is don't trust this update on the 1333 bus systems or something else is wrong with this board with only essentials connected.  I think this is the fourth board (third ver. 310).  Working perfectly is not quite how I would describe the speed but I don't see problems.

  • 7. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Curious592 Community Member
    Currently Being Moderated

    More info - Even 3.1.1 failed on Q8300 BIOS 135.  I switched to the original CPU fan and excluded the wireless card but 3.1.3 still wouldn't install correctly.  I had been waiting for such a time to replace the fan. Later 3.1.2 did install and opens.  Maybe the E6400 w BIOS 135 got lucky with 3.1.3.  Both Q6600 have BIOS 129 and IDU 3.1.3.  Further testing is going to focus on the absence of wireless on power management.

    The DVD software installation problem alluded to above was for old Roxio when software was less standardized and quicker in release.

  • 8. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    spearson Community Member
    Currently Being Moderated

    We exhaustively tested Intel(R) Desktop Utilities with all of the listed boards and all of the listed O/Ss (and this included various MS apps/SPs/etc. that are/were only available in Beta) and did not encounter any issues with the application starting on this board. There's some other phenomenon - one that our validation environment is obviously not taking into account :^( - that is behind this issue with the QST-based boards. I would ask that folks respond with more details about what they have installed - hardware configuration (installed devices, use of RAID, significant changes from BIOS defaults, etc.), O/S configuration (including SPs and add-ons), software installed (including AV and especially those that were installed ahead of IDU), etc. If you have any concerns with posting this level of detail in the open forum, you can send them to be in a private message...

  • 9. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    ryangibson77 Community Member
    Currently Being Moderated

    spearson, any thoughts on the system configuration that I posted above? It's pretty basic!

  • 10. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Flying_Kiwi Community Member
    Currently Being Moderated

    spearson wrote:

     

    I would ask that folks respond with more details about what they have installed

    Thanks for the authoritive sounding reply clearly just the right (or should that be wrong) combination of bits and pieces wasn't tested then because it didn't take long to find someone else experiencing the same problem. FWIW if you have any say in the matter, I'd be glad to help out as a Beta tester for subsequent versions and this would then help reduce the risk of the same happening again - at least with my hardware combination.

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601 (32 bit)
    Other OS Description  Not Available
    OS Manufacturer Microsoft Corporation
    System Name WIN7
    System Manufacturer INTEL_
    System Model DG45ID__
    System Type X86-based PC
    Processor Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz, 3163 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Intel Corp. IDG4510H.86A.0131.2010.0712.0906, 12/07/2010
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name WIN7\xxxx

    Time Zone GMT Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.18 GB
    Available Physical Memory 1.93 GB
    Total Virtual Memory 6.37 GB
    Available Virtual Memory 4.96 GB
    Page File Space 3.18 GB
    Page File C:\pagefile.sys

    I do use the onboard RAID as RAID 0+1 (default stripe) with 4 x 1 TB identical Samsung HDDs with the same firmware formatted NTFS. EFI is disabled.

    RAM is compatible Corsair branded DDR2

    BIOS is at default settings apart from serial port is enabled and C States is disabled (in order to address the issue outstanding issue these boards seem to have with recent E8xxx Core 2 Duo CPUs (and some Quads) with the fans locking into high speed mode and a normal shutdown not being possible when this happens).

    The ONLY card installed in any of the slots is a Compro E900F TV Tuner but that was working fine with all the other versions of IDU and has been in the PC since day 1.

    I have an LG-GGC-H20L Blu-ray HD-DVD combo drive and I'm using the onboard sound chip with Win 7 SP1 native audio drivers (the Intel provided IDT ones have some bugs associated with Dolby Digital which the newer Microsoft ones dont exhibit). The rest of the drivers are latest Intel provided ones.

    The PC is built in an Antec Remote Max HTPC case with iMON LCD FrontView Screen and the latest version of iMON Manager 8 loaded to work this.

    Software includes Microsft Office Pro Plus 2010, IE9, Silverlight 4, Windows Live Mail 2011, Adobe Reader X, Arcsoft TMT 5, Winzip 14.5 Pro and the complete suite of Brother and Scansoft software to suit an MFC-7840W multifunction device (connected via the USB port).

     

    Rather than attempting to find the common factor(s) amongst the PCs exhibiting this problem, perhaps you have a debugging or logging app that I can run which may help? Maybe there's a place in event viewer that you'd like me to look? What sorts of things typically prevent IDU from starting? Oh and tested with NO AV software installed at all I HTH

  • 11. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    spearson Community Member
    Currently Being Moderated

    Ok, thanks for the information from everyone. We've been able to reproduce the issue. It seems to be tied to the stepping of the processor. E0 stepping processors are not working while C0/C1 stepping processors are. There's also M0, M1 and R0 stepping processors out there and we're rounding up samples to check these out as well. We'll try to get a fix out for this issue as quick as we can...

    ...S

  • 12. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    ryangibson77 Community Member
    Currently Being Moderated

    Spearson, that's great news, thanks for the update!

     

    Can you explain in a nutshell what the different stepping modes are, or provide a link to something that explains it?

  • 13. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Flying_Kiwi Community Member
    Currently Being Moderated

    Many thanks for that. I can't help but wonder if these may be the same processors/stepping revisions that also encounter issues with C States enabled in the BIOS of this Board (ie the faster more recent ones). Yet again it seems like those who bought 'bleeding edge' CPUs to go with this board are the ones encountering problems.... At least you're looking to address this issue though - thanks for that!

     

    I still would be interested in being a Beta Tester for Intel and specifically testing any software, drivers or firmware/BIOS upgrades to suit the DG45ID. If you work for Intel and know the right people spearson, what do I need to do, to register my interest formally? Perhaps you could PM me the details if you know - thanks.

  • 14. Re: Calling all DG45ID users with Intel Desktop Utilities 3.1.3
    Currently Being Moderated

    I have the same problem with a DG43NB with E8400.  3.1.2.022  works with both the 106 and 107 BIOS.  3.1.3 does not.

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