1 2 3 4 5 7 Previous Next 90 Replies Latest reply: Jan 5, 2012 12:42 AM by Audiophile Go to original post RSS
  • 30. Re: DP45SG IDT audio driver hangs?
    Audiophile Community Member
    Currently Being Moderated
    Sure, here you go: http://www.tomshardware.co.uk/forum/256213-12-intel-dp45sg-motherboard-sound-problem there's an example near the end showing the user had the default Microsoft drivers working fine by themselves.


    I did not see anyone in that thread mention that they had the S/PDIF output working with the Windows driver; only the analog audio outputs.  Also, that thread is about the audio breaking up; not about applications becoming unresponsive.  I have had not had any problems getting the analog outputs to work with the Windows driver and my problem is related to applications hanging.  I think that thread is about people confusing AC'97 and HD audio and is not related to my problem.

     

    Can you confirm that you've unplugged your front panel audio header cable, any analog speakers and plugged in a 4 pin molex connector from your PSU?


    Yes, I have tried that as well, and when I reinstalled Windows I only had the S/PDIF cable connected.  I tested the Windows drivers and there was still no sound from the S/PDIF connector.

  • 31. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Audiophile wrote:


    I did not see anyone in that thread mention that they had the S/PDIF output working with the Windows driver; only the analog audio outputs.  Also, that thread is about the audio breaking up; not about applications becoming unresponsive.

    Yes the issue is to do with skipping audio in this thread but many of the posters don't actually mention whether they're using analog or digital output so it's only an assumption that all are using analog. The part that's important is that the Windows native drivers have been found to work with this board. Thanks for confirming that analog works OK with them for you (even though that's not what you want to use). I note that although you mentioned the front audio ports were disconnected, I suggest that until you get things resolved and while testing possible solutions you leave them disconnected also you've not responded as to whether you have a 4 pin molex connector plugged in from your PSU to the board - this is important and it makes it hard to pinpoint the problem without full details of your setup.

     

    I found with my DG45ID that the IDT software related lockup problems ONLY happened when using the Optical output and I'd actually been using those drivers since new with no problems until last Christmas when I upgraded to audio via the TOSLINK cable - that's when all the problems similar to you're experiencing started for me.

     

    Unfortunately Intel take the easy option when I try to report such bugs now and say my board is not under support anymore. My motherboard was replaced as a gesture of goodwill after they claim it arrived with a bent CPU pin (that part was working fine when I sent it back with the CPU cover installed under RMA for another reason). This means that if I try to press their tech support dept for fixed IDT drivers I get nowhere but YOU (and others with in-warranty boards) can.

     

    We haven't heard back from Sean who posted as having the same problem so come on Sean how's it going for you? If you're still without a working S/PDIF optical port even using the Microsoft drivers and you get lockups with the IDT drivers then that's another person who can report the problem to Intel so they can't claim they've never heard of it before. In the end if it turns out there's a problem with the Microsoft provided drivers when used just with this board, then I imagine a fix would be very straight forward as I can't imagine there's much difference between the DG45ID and the DP45SG audio wise - perhaps it's only a matter of finding the section in the inf with your hardware ID string and matching it to the driver/settings used on the DG45ID.

     

    The other threads I found (which did mention software lockups) were associated with the DG45ID unfortunately - can't find them now.

     

    Below is the audio section of my systems dxdiag generated txt file. If you run the 64 bit version on your machine and compare the results, this may help you to get things working as far as the optical output is concerned - perhaps you can post yours here:


    -------------
    Sound Devices
    -------------
                Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_80865002&REV_1002
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/21/2010 04:23:47, 350208 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

  • 32. Re: DP45SG IDT audio driver hangs?
    Audiophile Community Member
    Currently Being Moderated
    you've not responded as to whether you have a 4 pin molex connector plugged in from your PSU to the board

     

    Yes, it is plugged in.

     

    Here is my dxdiag output:

     

    -------------
    Sound Devices
    -------------
                Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_80865001&REV_1002
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 02:44:24, 350208 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

  • 33. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Audiophile wrote:

     

    Here is my dxdiag output:

     

    -------------
    Sound Devices
    -------------
                Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7676&SUBSYS_80865001&REV_1002
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 02:44:24, 350208 bytes

    Firstly, thanks for confirming the 4 pin Molex is plugged in as without it the motherboard may not have enough power left to power the S/PDIF Optical LED - a definite reason why S/PDIF wouldn't work on your board.

     

    Onto the above, it appears your setup is using a slightly different driver (even though it's the same version number). I recall you mentioning SP1 was installed after Win 7 (ie an update version) rather than as an integrated with SP1 DVD installation. Are you able to use such a DVD to perform another installation and then check dxdiag straight after - well after installing the Intel Chipset drivers Intel Management Engine drivers etc (but not IDT drivers)?

     

    Have you seen this thread: http://forums.laptopvideo2go.com/topic/27060-idt-modded-drivers-on-a-dp45sg-mobo/ even though this chap is making modded drivers for laptops, if you ask as well, the more the merrier and a solution might be forthcoming - it may be worth referring back to this thread as well.

     

    Aside from this there is also something amis in the 2- in the device description at the top of that output. Even after uninstalling both HD Audio devices from Device Manager and then rebooting/letting the drivers be reinstalled, mine still comes up with the same details as before so it looks as if you have an Audio setup thinking it's a duplicate or partial install for some reason. The only way I can get that 2- to show is if I uninstall just one of the HD Audio devices in device manager.

     

    [Edit] Futher to the last paragraph, try going into device manager and uninstall BOTH of the HD Audio devices pictured (one at a time) and after both are gone then reboot. Do you get rid of the 2- in dxdiag after its all up and running with the drivers having reinstalled themselves in this order?IntelHDAudio.jpg

  • 34. Re: DP45SG IDT audio driver hangs?
    Curious592 Community Member
    Currently Being Moderated

    Since you originally mentioned web problems I'll comment on what I did after I suspected my router. I had experienced terrible synchronization of audio and video and attributed it to a Windows, Adobe or other application update. This only happened once but it could have been due to my ISP. I also had a corrupted file transfer and wireless error rates shown by my Ralink utility could be high (but probably normal) so I looked into newer routers. Netbuilder reviewed a Netgear 3500 with DD-WRT capability.

    http://www.smallnetbuilder.com/wireless/wireless-reviews/31164-lots-more-features-lots-less-performance-netgear-wnr3500l-with-dd-wrt-reviewed?start=1

    The performance was much worse with DD-WRT, possibly due to the implementation of Speed Booster. I reflashed with the newest firmware for my router to remove DD-WRT. I seldom use Hulu but I still have problems sometimes with TV shows (slowly reloads the buffer after a couple seconds and then repeats) even with better habits using Windows Media Center.

    If you can't get anything now for SPDIF it could be temporarily disabled. This happened when I had trouble with hard drives (a newer 1TB and a trusted 650GB line). I did repeated removals of the CMOS battery on one system and let it melow for a while. Toggling the speakers set as default seems to have failed for you.  Most of the problems I've read about with the DP45SG seem to be related to RAM in some way but other IDT users have audio problems as well.

     

    Sorry I left out the link above.

  • 35. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Curious592 wrote:

     

    If you can't get anything now for SPDIF it could be temporarily disabled.

    Due to what? I'm not sure I follow you Curious and I doubt there's a seperate option in the BIOS just to manually disable the S/PDIF port (without disabling the whole audio circuitry as well).

  • 36. Re: DP45SG IDT audio driver hangs?
    Curious592 Community Member
    Currently Being Moderated

    Only if in the same way my mobo port stopped being recognized as Port 0 for the boot drive.  One of the lame drives being shipped must have been the problem and the replacement could be moved after the logic was restored somehow by itself.  When doing a repair with the system disk it can take several passes since the computer can only work with the info as it interprets it.  The user must proceed again if things haven't gotten worse and the system still isn't functioning correctly.  I doubt it would work for the SPDIF but there may be an option to do a repair instead of uninstall for the audio driver.  Another option would be to do a BIOS update even if it does not address this issue.  Windows updates seem to reset my options (like file display) less often than they used to and I haven't noticed such basic changes for hardware, but gamers seem to hate them.

  • 37. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Curious592 wrote:

     

    Only if in the same way my mobo port stopped being recognized as Port 0 for the boot drive.  One of the lame drives being shipped must have been the problem and the replacement could be moved after the logic was restored somehow by itself.  When doing a repair with the system disk it can take several passes since the computer can only work with the info as it interprets it.  The user must proceed again if things haven't gotten worse and the system still isn't functioning correctly.  I doubt it would work for the SPDIF but there may be an option to do a repair instead of uninstall for the audio driver.  Another option would be to do a BIOS update even if it does not address this issue.  Windows updates seem to reset my options (like file display) less often than they used to and I haven't noticed such basic changes for hardware, but gamers seem to hate them.

    There have been a number of cases where the silk screening on the board for SATA ports didn't match up with the actual port identity in the BIOS - the DG45ID was one of those boards involved from memory but I can only imagine that leading to an all or nothing outcome ie it either boots or if the boot drive is connected to the wrong port, it doesn't boot. I have a hunch the port thats silk screened as port 0 on my board, actually has my optical drive hooked up to it and 1-4 have my HDDs - that all works fine together.

     

    Even if there were other problems with sata functionaility and the boot process proceded mostly normally, the only other associated explanation I could forsee is due to a corruption issue the driver for the optical S/PDIF functionality failing to fully load -THIS would stop the optical port working (remember I pointed out to you that the red LED of the optical port doesn't come on until the appropriate driver has been loaded during the OS boot process).

     

    I can imagine some gamers might hate Windows Updates because they can come unexpectedly in the middle of a game if gaming is taking place then (particularly a competitive multiplayer game going on over the net) but I've never encountered a problem with this in Microsoft Flight Simulator so for this (once in a blue moon) gamer, that's not a problem at all. Those who are concerned about the possibility of this interrupting game play can simply set Windows Update to never check for updates and set it back to a normal setting again after game play has finished. I really doubt this has anything in the slightest to do with the DP45SPs Optical port failing to function however.

  • 38. Re: DP45SG IDT audio driver hangs?
    Curious592 Community Member
    Currently Being Moderated

    Flying_Kiwi,

     

    I use the drive designation that the disk management displays.  For all of my DG45ID boards this is currently documented Port 0 as Disk 0 and the optical drive on Port 5 as Disk 1.  When the port was not detected it could not be used as any port and the drive had to be used on another such as port 2 or 1.  As I stated, this was later detected and assigned as usual.  Any deficiency in this port could now be responsible for the slight power management issues I have with the Q8300 system.  Most recently, resume from hibernation required reboot since a web site was still active at sleep and hibernation.

    The optical audio port involvement in power management is unknown, whether it is powered on at bootup or not.  Even if it is not, unlike the LAN, the cascade effect on power may have an effect.  The power management engine driver could I suppose be corrupted.  Don't know, haven't been there.

    I refered to an article that stated that Windows is known to disregard custom settings but I can't verify this.  Windows XP was not so dynamic in its assignments and settings.  It also could not adapt to usage.  It has also been reported that ideal settings for desktop applications, internet and/or games differ.

    Since many of the settings are on the hard drive that can be considered a potential problem.  I had attributed my problems with 2 consecutive drives on different systems to the common SATA III (round) cable, but from reviews it appears I need to change to enterprise drives even for reliable IDE operation.  I have much more trust in large numbers of customer reviews than a few.

    Hope this clarified the issues.

  • 39. Re: DP45SG IDT audio driver hangs?
    Curious592 Community Member
    Currently Being Moderated

    I looked at my BIOS and it lists optical drive on Port 0, which at this time happens to be Port 4 (physically closest to the optical drive) according to the board and documentation.  My only concern is that the boot drive is on Port 0 or 1 and it is listed as 0 in disk management and I know which is which when disconnecting.  With the boot drive on 0 it is listed as port 1 and disk 0.  The numbering seems to be 1, 0, 2, 3, 4 rather than 4, 0, 1, 2, 3 but I wouldn't count on it.  This may not matter but a hierarchy of power is still intrinsic to electronics, particularly with aging or when adding hard drives.

    Adding RAM might help here but is questionable on a problem system.  As with System Repair, successive approximations would naturally indicate a worse result could be worth followup with more repairs but I generally opt for a clean install.  If someone is trying to run with as little RAM as possible they should remember to include that in their considerations later.

  • 40. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Curious592 wrote:

     

    Adding RAM might help here but is questionable on a problem system.

    The physical port numberings on my DG45ID do differ to the port numbers the BIOS allocates them - I know this because the drive serial numbers give the game away. Can I just check, are you advising Audiophile that adding RAM might help to get his optical (Toslink NOT SATA Port for his Optical drive) S/PDIF rear motherboard socket working? I think it's going to be more helpful if potential solutions concentrate on what's most likely to get results. I cant see why that would help at all (especially given there's no mentiion of a possible shortage of memory).

     

    As for your HDD issue, my suggestion to you Curious, is to run the HDD company diagnostic software (available from their website) and after backing up your data, perform a zero fill on the complete drive.This used to be known as a low level format but it often results in a more stable drive because the process marks dodgy areas on the platters as unusable and allocates other areas for storage instead. If the drive really has failed in an unrecoverable way, the programs usually give a code that you can quote to the manufacturer if you're interested in attempting to make a warranty claim. I've done this many times as a computer tech and even a couple of times with my own PCs.

  • 41. Re: DP45SG IDT audio driver hangs?
    Curious592 Community Member
    Currently Being Moderated

    Those drives failed and were returned.  I tried to deal with the problem with Microsoft but no satisfaction there.  There is no problem now and never should have been for adding backup drives.

    Without more input regarding the configuration at hand there is nothing I can add for analysis.  I have concentrated on the memory and buffering possibilities since the problem was loss of audio during operation.  If there is no audio at all now, it is a different problem.  The reference you provided was in no way helpful.

  • 42. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Curious592 wrote:


    I have concentrated on the memory and buffering possibilities since the problem was loss of audio during operation.  If there is no audio at all now, it is a different problem.  The reference you provided was in no way helpful.

    The problem Audiophile is experiencing is not loss of audio during operation it's that the TOSLINK (optical S/PDIF port) isn't functioning with the latest Microsoft audio drivers loaded ie it doesn't even operate in the first place with those drivers. I really do have trouble sorting the wheat from the chaff with some of your suggestions Curious. Sorry my reference to the HDD diag software was in no way helpful to your situation, it's worked for me loads of times. If your drives were returned as not being covered under warranty (you didn't say why or in what state they were returned) then zero filling them may still make a difference. Of course if you no longer have them and that's the reason why this is no longer a problem, then it's a moot point, otherwise you may find yourself with a few spare working HDDs!

     

    How are things progressing Audiophile after my last suggestion - did that at least get rid of the 2- in the dxdiag report? Has it made any difference as to whether the TOSLINK light comes on or if you have S/PDIF functionality?

  • 43. Re: DP45SG IDT audio driver hangs?
    Curious592 Community Member
    Currently Being Moderated

    C'est tres fatigant.

  • 44. Re: DP45SG IDT audio driver hangs?
    Flying_Kiwi Community Member
    Currently Being Moderated

    Google translate says you may be very tired - have a rest. We haven't heard back from Sean either - he may hold the key to this if it works on his PC. I hope they haven't been put off by suggestions to try less likely causes rather than the more likely culprits....

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