3 Replies Latest reply on May 12, 2011 11:27 AM by Ashley2013

    Intel HD Driver Issue-Please help

    Ashley2013

      Hi, this is my first post but I don't know where else to turn.

      The past few days when I play my Sims 3 game in buy or build mode, my laptop driver crashes saying "intel graphics media accelerater stopped responding but has recovered".

      Up until yesterday, I was playing Sims 3 flawlessly with no issues what so ever. It does not seem to be a heating issue. I tried re-updating my current drivers for Toshiba, but to no avail.

      When going to the intel update site I get this message: "A customized computer manufacturer driver is installed on your computer.The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer".

       

      Should I uninstall the Toshiba driver and install the Intel version? Intel's is more updated.

       

      My system info is as follows:
      OS Name     Microsoft Windows 7 Home Premium
      Version     6.1.7600 Build 7600
      Other OS Description Not Available
      OS Manufacturer     Microsoft Corporation
      System Name     ASHLEY-PC
      System Manufacturer     TOSHIBA
      System Model     Satellite L655
      System Type     x64-based PC
      Processor     Intel(R) Pentium(R) CPU P6200 @ 2.13GHz, 2133 Mhz, 2 Core(s), 2 Logical Processor(s)
      BIOS Version/Date     INSYDE 1.70, 9/15/2010
      SMBIOS Version     2.6
      Windows Directory     C:\windows
      System Directory     C:\windows\system32
      Boot Device     \Device\HarddiskVolume1
      Locale     United States
      Hardware Abstraction Layer     Version = "6.1.7600.16385"
      User Name     Ashley-PC\Ashley
      Time Zone     Eastern Standard Time
      Installed Physical Memory (RAM)     4.00 GB
      Total Physical Memory     3.80 GB
      Available Physical Memory     2.47 GB
      Total Virtual Memory     7.60 GB
      Available Virtual Memory     6.12 GB
      Page File Space     3.80 GB
      Page File     C:\pagefile.sys

       

       

      If anyone can help, I'd greatly appreciate it. I know some about computers but I've never had this issue.