1 2 3 Previous Next 2 Replies Latest reply on Oct 8, 2008 9:02 PM by michelegartner

    Vpro support resources

       

      Hello,

       

       

      I am trying to do some labor research on the benefits of using VPRO enabled technology to perform remote services instead of traditional dispatch of desktop resources.  More specifically, assuming there is a 100% vpro enviornment, anybody got any data on the average time that remote "person" completes a remote software ticket?   I am trying to calculate the amount of vpro "remote" engineers I would need to support my enviornment and establish a baseline on the amount of tickets a remote person can complete per day.

       

       

      Thanks..

       

       

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