3 Replies Latest reply on Feb 4, 2011 1:30 PM by Doc_SilverCreek

    I need help with a connection problem

    ceciledian

      I can no longer connect at home on my work laptop with either my Intel WIFI Link 5100 (wireless)  or  Intel 82567LM Lan connection (RJ45). When I run repair on either they get the message unable to locate IP address and the repair aborts. The weird thing is it works everywhere else both wireless and direct connect at work or other locations. I have a cable modem that I can direct connect to with other laptops at home, but not this one. I have a D-link DIR 655 wireless router that has the latest firmware and works for the other laptops at home. The company help desk is helpless.

        • 1. Re: I need help with a connection problem
          Patrick_Kutch

          I'd pull power from your router and plug it back in.  I'm not a router expert, but it sounds like you have it setup for DHCP, but that for some reason you system is being excluded.  If that doesn't work, check out the settings in your router and see if there is an exclusion policy that was maybe set?

           

          You can also try posting over in the wired forum:

          http://communities.intel.com/community/wired

          • 2. Re: I need help with a connection problem

            I guess I neglected to mention, my laptop worked just fine with this wireless router until a couple weeks ago. It quit after I was offsite one day using a customer's d-link router. I lost the connection from that router and couldn't get back on. Then when I went home I couldn't get on my d-link either.

            • 3. Re: I need help with a connection problem
              Doc_SilverCreek

              You may have an AV / policy setting issue.

               

              Some corporate laptop get configured to block connections to "non-secure" access points (like any default setting wireless router)

              Some AV \ firewall programs will block network connections to networks on which it detects a "threat"

              It could be that when connected to customer's d-link your firewall detected an invasion attempt and blocked the SSID "D-link" so now you can't connect to any router with that name.

               

              You firewall logs should show this or safer, would be to change you home D-link SSID and enable security to keep the neighbors out also.