0 Replies Latest reply on Jan 30, 2011 1:34 AM by vgatumbler

    Installation problem with 8400GS video card-Code 10 error


      Hi all, and thanks for reading..

      I got the TD512EH V116 Ver 2.1 512MB MSI Video card - PCI Express,  Nvidia 8400GS based, and installed it in my Windows XP SP3 machine  (Pentium D 3.4Ghz, 3GB Ram). After installation there is still a an  exclamation mark and message "This device cannot start. (Code 10)" on  the device's general tab. 

      Now what leads me to believe that its not a problem related to the  driver nor the video card itself, is that I had a very similar problem  when trying to install an ATI PCI express board a few months back (I  gave up on that thinking it was just an ATI Related problem, bought a  new card, and bingo.. same issue) 

      I installed the latest device driver from here:
      http://www.msi.com/product/vga/NX8 [...] div=Driver
      There are no other exclamation marks in device manager.

      There are also a few USB devices this PC simply refuses to accept -  even one or two simple USB Sticks- 'Device not recognized', I don't know  if this is related.

      The card only works as a basic VGA Card - when I connect a monitor  to it, it displays windows but the video is extremely slow, even simple  page browsing in Firefox, are slower than when using the bult in intel  graphics of the mainboard, which I Switched off in bios before inserting  the card).  

      I tried updating the driver, both from Windows update (it says it  can't find a better driver than the one I have installed) and manually  pointing windows to the folder of the MSI driver files directly; it says  it takes it but after the process completes, the exclamation mark (and  the problem) remains. 

      There are no other video cards listed under "Display Adapters". I  also tried manual scan for hardware changes. I have no other Video cards  in the system (nor other PCI Cards at all, in fact).

      Attached are screenshots of device manager screens- in the driver  instance ID the last few characters (cropped) are &0&0008. The  "File details" window shows all the driver files as ok with a green  checkmark.
      The screenshots:
      or if the above link doesn't work: http://img18.imageshack.us/img18/1 [...] recogn.jpg

      As mentioned, the General tab says "This device cannot start. (Code 10). "

      The Resources tab is saying "The device isn't using any resources  because it has a problem". (If its not using any resources how does it  display basic VGA functionality even? I know its not the onboard Video  card because it is not connected to the monitor). Roll back says of  course "no previous driver" because I didn't install any other versions.

      many thanks in any assistance in solving this thorny problem.

      Of course, tried installing in safe mode, windows restores to last good state, and windows update.

      MSI Video Card Model: TD512EH V116 Ver 2.1,
      Firmware: NV116 MS111
      Driver: Nvidia_258.96_XP
      Motherboard: Intel D945GNT (latest bios update installed-NT94510J.86A.4131.EB).
      Running Windows XP Pro SP3 in admin account. Pentium D 3.4GHZ, 3GB RAM.