1 Reply Latest reply on Jan 27, 2011 2:45 PM by jt

    DG31PR board; Q8400 processor, VMWare won't work


      Claims that there is no Virtualization support.  This seems to be related to Errata AV69, and the solution is to contact the board manufacturer for a BIOS update.


      This is an Intel board and I've flashed the latest (as of a week or two ago) BIOS - it reads:




      I'm reluctant to pull the heat sink to check the stepping level of the CPU, but here's the stuff on the label on the box:


      PROD CODE:  BX80580Q8400


      MM#  902938


      FPO/BATCH #  L006C128


      S-spec SLGT6


      EAN  5 032037 009492


      UPC   7 35858 20888 8


      Pack date 11/03/10    Ver # E66999-003   Malaysia


      What now?  Thanks - jt

        • 1. Re: DG31PR board; Q8400 processor, VMWare won't work

          I decided to go to Intel for help on this one, and after an unproductive chat session, I escalated, was assigned a case number, and eventually had a callback from Michael who told me that the board had just gone into unsupported status, but that I should try to flash the bios again, using the refresh technique rather than the update that runs under windows or dos.


          I did this and it resolved the problem.  My guess is that the code fix referred to in AV69 is in a part of the bios core that is not updated unless you do the full refresh procedure.