1 Reply Latest reply on Jan 27, 2011 2:45 PM by jt

    DG31PR board; Q8400 processor, VMWare won't work

    jt

      Claims that there is no Virtualization support.  This seems to be related to Errata AV69, and the solution is to contact the board manufacturer for a BIOS update.

       

      This is an Intel board and I've flashed the latest (as of a week or two ago) BIOS - it reads:

       

      PRG3110.H.86A.0071.2010.0318.1704

       

      I'm reluctant to pull the heat sink to check the stepping level of the CPU, but here's the stuff on the label on the box:

       

      PROD CODE:  BX80580Q8400

       

      MM#  902938

       

      FPO/BATCH #  L006C128

       

      S-spec SLGT6

       

      EAN  5 032037 009492

       

      UPC   7 35858 20888 8

       

      Pack date 11/03/10    Ver # E66999-003   Malaysia

       

      What now?  Thanks - jt

        • 1. Re: DG31PR board; Q8400 processor, VMWare won't work
          jt

          I decided to go to Intel for help on this one, and after an unproductive chat session, I escalated, was assigned a case number, and eventually had a callback from Michael who told me that the board had just gone into unsupported status, but that I should try to flash the bios again, using the refresh technique rather than the update that runs under windows or dos.

           

          I did this and it resolved the problem.  My guess is that the code fix referred to in AV69 is in a part of the bios core that is not updated unless you do the full refresh procedure.