14 Replies Latest reply on May 12, 2011 5:39 PM by TheShadowRunner

    This is just silly... SSD Toolbox Optimizer stopped running.

    Born

      Hi All,

       

      I'm stuck.  Any help would be appreciated.

       

      By the picture below you can see the optimizer used to run on my Intel DP55KG motherboard with a single X-25 80GB as my boot drive.  This board has 8 ports.  6 via PCH and 2 discrete.  This new intel board allowed me to set the 6 ports to RAID and the 2 to IDE (ACHI not availble).

       

      This is suppose to a simple setup with a SSD boot drive and RAID 0 for the data. (No the SSD is not part of the RAID)

       

      This was working fine and as of November 3, 2010 at 6:15:08pm the optimizer ran for it's last time.  Now I can't run it and I get the message on the screen below.

       

      I've uninstalled/reinstalled the toolbox.

      I've went back to Toolbox 1.3 with no luck.

       

      It's asking for the latest firmware which is reported at 2CV102HG.  I think that's the latest.

       

      This is a new motherboard and a new drive.  I was hoping this was going to be an easy build.

       

      Thanks in advance!

       

      FYI - My drive is SAEG4510-310

       

       

      SSD Toolbox Pic.jpg

        • 1. Re: This is just silly... SSD Toolbox Optimizer stopped running.
          mashime

          SSD toolbox should run on this G2 SSD.  Can you check again the firmware version if it is 02HD??

           

          http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18363

          • 2. Re: This is just silly... SSD Toolbox Optimizer stopped running.
            parsec

            I don't have a quick answer for you, but a few thoughts:

             

            Do NOT change your firmware, that is not the problem.  That firmware error message appears when things are screwed up with the Toolbox and who knows what else.  Given that you have an X-25M 80GB G2GC SSD, firmware is a non-issue, don't waste your time with that.

             

            You did not mention it, but I predict you are using... Windows XP?  If so, the Toolbox and XP don't get along sometimes it seems.

             

            What are you using for a RAID controller?  Your motherboard can run two separate RAID controllers actually.

             

            We need more information, some I have asked.  I have no idea what a SAEG4510-310 is, the Toolbox does not list anything with that ID.

             

            Your mother board is not simple and it's BIOS and options are complex, and it's easy to make an innocent mistake changing something, I've done it many times.  Try to recall if you tweaked something in the BIOS, or installed a Windows Update of some kind.  Toolbox issues tend to not be simple.

            • 3. Re: This is just silly... SSD Toolbox Optimizer stopped running.
              Born

              Hi Mashime,

               

              Just be extra thorough I did run the firmware cd again.  It did confirm there was nothing to update as the current firmware version is 2CV102HD.

               

              Any other thoughts?

              • 4. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                Born

                Hi Parsec,

                 

                I am running Win 7 Pro.  I've changed very little on the board.  The only real tweaking I've done is on the original build put in 2 sticks of Corsair XMS memory which I am currently running at 1600 flawlessly.

                 

                Where I get a little confused is with what I believe is the Product Code on the drive.  I don't know what I'm talking about here so here are all the numbers.

                 

                It may not mean anything but I get different values depending on where I'm reading it.

                 

                The box it came says PRODUCT CODE:  SSDSA2MH080G2R5

                The sticker on the actual drive says:  SSDSA2M080G2

                There is also a SA number at the top of the sticker that says   SA:  E64510-310

                The BIOS reads the drive as: SA2M080G2GC

                 

                I have no idea what side is up on these numbers.

                 

                As far as RAID, I am running the drivers that came with the Intel DP55KG install CD and upgraded to everything off the website.  As far as software I am using Intel Rapid Storage Technology.  Is that the answer you are looking for, or do you need some specs from the BIOS or Win 7 Device Manager.

                 

                I also have not touched anything with the Marvel driver.

                • 5. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                  mistermokkori

                  don't worry about all the different model/product numbers.

                   

                  has anything changed on your system in that time between when the optimizer last worked and now?  driver, bios updates?  which port is the ssd on, one of the 2, or one of the 6?

                  • 6. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                    parsec

                    All those numbers on your SSD are irrelevant to your problem, we know you have an X-25M G2 80GB Intel SSD with firmware 2CV102HD, there is nothing else to determine regarding it, they are a (relatively) common, well known SSD, I have several myself.

                     

                    Great, you use Win 7 and Intel RST, of course in RAID mode on the six SATA ports provided by your P55 PCH, and you're not using the other two SATA ports provided by the Marvell controller.  Yes, this is what we need to know.

                     

                    Question, if you run the Intel RST user interface, and check the status of your 'drives and RAID array, is everything fine?  Is your SSD listed as a stand-alone device that is not part of a RAID array as it should be?  On the right side of the RST UI screen, there is a circular shaped arrow icon/button to "Run a hardware scan now", click on that to verify all is well with RST and your 'drives.  You should check each of your 'drives by clicking on their icon.  You may have already done all this, but we don't know that so bear with me.  See anything odd there?

                     

                    The Toolbox requires Microsoft's .NET Framework 2.0 to be installed on the PC.  That comes with Windows 7 and Vista, but if your's was somehow corrupted?  In the Windows Programs and Features listing I have: Microsoft .NET Framework 4 Client Profile Version 4.0.30319.  A long-shot, but it's in the Toolbox User Guide.

                     

                    One thing you could do is, if you have this feature enabled, etc, and if you won't mind the repercussions of this, is try performing a Windows System Restore.  A somewhat desperate measure that also is not guaranteed to fix the problem.  That would be from a restore point prior to the last successful run of the Toolbox, November 3rd, 2010.  If you did this and the problem stopped then you'd know something changed in your PC that caused the problem.  Discovering what that is would be your next task.  If you've never used System Restore, you'll need to study it before you use it and understand it's side affects.

                    • 7. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                      Born

                      Hi Guys,

                       

                      Sorry for the little delay, just swamped at work.  Parsec, I believe I do actually have the SSD on the Marvel controller.  If I understand this board correctly the manual is calling these 2 ports as "discreet" run by the Marvel controller.

                       

                      Does that change any of your thoughts?  Marvel driver update?  Any known issues here?

                       

                      Under RST the SSD is not listed.  Just the two WD Raptors in RAID 0.

                       

                      As far as the .NET Framwork 2.0, I am looking into as well performing a rollback.

                       

                      I'm currently working on the drivers first...

                      • 8. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                        mistermokkori

                        connect the ssd to one of the 6 pch ports and see if the optimizer works.

                        • 9. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                          Born

                          Ding! Ding! Ding!  We have a winner!!!

                           

                          Thanks for for all of your help Masime, Parsec and especially Mistermokkori!.  The problem is the Marvell "Discreet" SATA Controller (What's so discreet?).

                           

                          Switching the SSD to a port on the other controller did the trick.  Great fix for SSD drive, but now I have to run some checks on the Marvell controller, but that's a whole other forum.

                           

                          Hope this fix helps others having probems with their SSD toolbox as so many boards have more than one SATA controller.

                           

                          PIC OF TRIM WORKING GREAT AS OF 8:01am THIS MORNING:

                           

                          SSD Toolbox Pic 2.jpg

                          • 10. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                            parsec

                            Great, glad you have the Toolbox working for you.  The fix is actually quite obvious, and I can also verify that the Toolbox does not work with the Marvell 9128 chipset, with the new Marvell driver as well.

                             

                            I installed a new but formatted Intel X-25M 80GB G2 SSD in a PC with the Marvell 9128 chip and the new Marvell driver.  Given the correct settings in the BIOS for the Marvell chip (more later) the SSD was recognized fine and functioned normally.  Start the Toolbox, which will see the SSD on the Marvell controller, but it will not run the Optimizer on it, displaying the only error message it can apparently, regarding the need for the latest firmware and that it will not work with Intel G1 SSDs.  BTW Intel, people tend to take that message literally, as we have seen many times in this forum, when in fact it may have nothing to do with the true problem.

                             

                            This result is not surprising, as seemingly the Toolbox simply cannot run on "foreign" chipsets, ie, non-Intel chips.  Frankly, that statement is a generalization that may have exceptions which I am unaware of, so correct me if you have better information.  The Toolbox User Guide does not state the requirement of a specific type of chipset, but it seems likely that is the case.  And now, mistermokkori will correct me on this...

                             

                            Regarding the Marvell 9128 SATA 3 chipset, it seems some users are not studying it enough before they attempt to use it.  It has three modes of operation, "Super Speed", which is really RAID 0 only, and requires two 'drives, "EZ Backup", which is RAID 1 only, and requires two 'drives, and "Normal Mode", which is SATA IDE or AHCI, which can support one or two 'drives, no RAID, and a single 'drive must be connected to the Marvell SATA port 1.  I'm guessing that some people think "Super Speed" mode is SATA 3, and activate it with only one 'drive connected, obviously not in RAID 0, and that configuration fails, no 'drive recognition, OS installation  failures, etc.  If two 'drives are installed in "Super Speed", and then not configured for RAID 0, that also fails.  The only Plug-n-Play mode is "Normal Mode", given the Marvell driver was installed first.

                             

                            I ran AS SSD Benchmark on the Intel SSD on the Marvell 9128, which worked fine although AS SSD seems to see the SSD/Marvell combination as a "SCSI Disk Device".  The results were very good, although the score was a little lower than when the SSD was used with the Intel ICH10 chipset with the RST/iaStor driver.  So in my experience there is no magic in the Marvell SATA 3 interface, and a drawback in that you cannot use the Toolbox with it.

                            • 11. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                              mistermokkori

                              parsec wrote:

                               

                              This result is not surprising, as seemingly the Toolbox simply cannot run on "foreign" chipsets, ie, non-Intel chips.  Frankly, that statement is a generalization that may have exceptions which I am unaware of, so correct me if you have better information.  The Toolbox User Guide does not state the requirement of a specific type of chipset, but it seems likely that is the case.

                               

                              there are no specific chipset requirements, but certain sata controller/mode/driver combinations are more likely to work than others.

                              • 12. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                                parsec

                                mistermokkori wrote:

                                 

                                parsec wrote:

                                 

                                This result is not surprising, as seemingly the Toolbox simply cannot run on "foreign" chipsets, ie, non-Intel chips.  Frankly, that statement is a generalization that may have exceptions which I am unaware of, so correct me if you have better information.  The Toolbox User Guide does not state the requirement of a specific type of chipset, but it seems likely that is the case.

                                 

                                there are no specific chipset requirements, but certain sata controller/mode/driver combinations are more likely to work than others.

                                 

                                Which should be mentioned in the Toolbox User Guide, IMO.  The User Guide mentions a few specific PCs that do not work with the Optimzer or the Toolbox but nothing more.  Given that the Marvell 9128 controller has recently been the most commonly used SATA 3 controller on mother boards, and I found that the Toolbox Optimizer will not work with it with the latest Marvell driver in AHCI mode, we have a perfect example of this type of combination.   Now that the Intel H67 and P67 chipsets have SATA 3 capability, the Marvell controller may no longer be used.  I recently read a forum post somewhere that implied the Toolbox did not work with the new Intel SATA 3 chipsets.  I certainly hope that is wrong, or a Toolbox update is forthcoming.

                                • 13. Re: This is just silly... SSD Toolbox Optimizer stopped running.

                                  Hola,

                                  Me paso igual con el SSD Toolbox Optimizer stopped running

                                  • 14. Re: This is just silly... SSD Toolbox Optimizer stopped running.
                                    TheShadowRunner

                                    Make sure you're having the correct .NET version installed.

                                    I seriously wished the SSD Toolbox did NOT rely on anything but itself and least of all the HUGE .NET libraries. :/