I'm working on electronic company that are design and manufact electronic projectors.
In one of our product we are using Intel® TXN31015D1 to link our projector to the external source (DVD, DVT, PC,...) .
PCB's are totally desing internally
We are registering a huge amount of defects to do components failure - no laser ont optical transceiver.
I spent a lot of time on Internet and on phone to have some support to do Failure analysis on this device without success.
All of people answering me that Intel didn't make a technical support on this components. It's very strange? I could understand that this is a very a niche appliccation but when product is put on the filoed someone must take a responsability for the follow-up.
I'm looking for someone that help me to understand the failure root cause - components or usage?