5 Replies Latest reply on Jan 20, 2011 11:01 AM by Djc11369

    Issue Initializing HECI


      Hello all,


      I'm working with a Dell Desktop Optiplex 980 that is displaying the error message "Issue Initializing HECI" on boot.  The Dell logo will display, and the a blinking cursor will appear for about 5-10 minutes, the error will display and then the computer will finally boot up.  I talked to Dell support, and they couldn't figure it out, and recommended I replace the motherboard, but I'm not really satisfied with that answer.  The screen with the error message also displays "Intel Management Engine BIOS Extension" so I'm assuming it has something to do with that, but I can't find much doucmentation on this message.  If anyone has any insight, it would be much appreciated.