1 of 1 people found this helpful
That is an annoying problem, no question. Your PC sure looks like it can handle this card, meaning the power supply and motherboard. I can't offer you any solution, sorry to say, but a little bit of information, FWIW...
I found a PC hardware review website that reviewed multiple Radeon 6850 graphics cards using an X58 chipset motherboard, so that in itself does not seem to be the problem. Similar 6870 cards are also used in the review, you can check that here:
You did not mention your OS in your post. Also, what is the "old PC" that your card functioned in like? Is there anything in common with the other X58 PC you tried the 6870 on and your PC? Could your HDTV card have an issue with your 6870?
Given you have a Gigabyte motherboard, and Gigabyte graphics card, what do they say about your issue?
Thanks "Parsec" for the info. Gigabyte are still looking at it
OS is Win7 64 bit
Found a chipset update at Gigabyte (9.12.1007) which I downloaded and installed it
Moved the card to PCIex2 slot
Set bios to use this slot for graphics
I now get output on the screen but only when using the DVI to SVGA adapter. Trying to run from the DVI only cable gives me a output but only in 640x480 mode and will not allow any changes. At least I have output to work with for more trouble shooting
An advantage of the chipset update is that I can now see both burners at boot time so it must have updated the INF.
1 of 1 people found this helpful
You're welcome, and glad you have it up and running, to a degree of course.
So it seems that the management software for your 6870 will not allow you to adjust the resolution? Plus you are stuck with a DVI to VGA convertor? You sure are trying everything and giving this card a chance!
Did you check out the Gigabyte support forums for any help? I am curious to see what the resolution to this issue is, assumming that you find it. Good luck!!
This problem is now fixed, there was an incompatibility between the BIOS and the X58.
Thanks need to go to ATI/AMD and Gigabyte for time expended on fixing this problem.
Gigabyte, after some trying and testing on my end, came up with a modified BIOS to suit my PC's m/b and another BIOS to suit my other PC. Both had X58 chipsets.
So if anyone is having similar problems with this card and X58 then contact your m/b manufacturer for an updated BIOS
I'm glad you you finally have your problem resolved. From your description, it sounds like you have a custom BIOS from Gigabyte, is that correct? Are they going to offer that BIOS to other owners of this mother board?
Regardless, that is amazing that you were able to get that kind of response from them. Then again, if you found a major problem that could affect others, than I'm not surprised they fixed their BIOS. Given you had two BIOS updates from them, I'd love to know how you managed to get that kind of response out of them, good work!
It seems that if you request help and give them decent information (not just "it does not work") they seem willing enough to help solve the problem.
You must be prepared to wait as well as you may not be the only one with a problem.
I gave them details of all the steps I had done followed by all the testing I had done including what software used in the testing. This helps them with a starting point. I also gave details of hardware, BIOS and which version of the INF I was using.
I do not know whether this update will get through to the next revision of the BIOS.
I don't want to sound cynical, but the Radeon HD6800 series graphics cards and Barts GPU were released recently, and X58 motherboards are recent products too, so if a new Gigabyte graphics card fails to work on a recent Gigabyte mother board, that should get their attention. Regardless, you did Gigabyte a favor by communicating this problem to them and AMD, the least they could do was provide you a fix. It amazes me that at this time products can be released that are so sophisticated and tested and yet just plain fail on their most basic task.
I would be surprised if you alone were the only one experiencing this problem, or perhaps you are the first or one of the first. IMO, quite an amazing story, and only adds to my feeling that it is a miracle that PC work at all!
Parsec, I am cynical as well but I give everyone a chance to redeem theirselves. You just never know but I may be the first to give them the right info to fix the problem. Maybe people with a problem do not know where to take the problem, they may just go back to the shop and get their money back rather than persevere, then mark it down to a bad experience.
I have been having problems with multiplayer games disconnecting a lot could not figure out the problem then i found a little program stand alone called latency checker, which checks the drivers for latency :
If the graph goes in to the red then the driver is delaying and as a result gives lag to the computer mine goes past the red to the moon and back but if i shut down the SMBus driver it almost corrects itself back to the green on idle.
If you get a chance can you give it a go please would be helpful to me to see what your results are you do not have to install its just a executable.
I have my own thread about this but no anwer yet.
Shoa, I downloaded that utility and ran it on my PC, the results are:
Test Interval 1000 us
Green line at 500
Running the TV on the PC made no difference
Running Flight Sim X took the max to 232 but only occasionally.
Maybe you have something wrong with your PC. I keep my PC clean, that is once I used a utility and not using it again I get rid of it and then use "Driver Sweeper" to clean up. Same goes for any test applications. I also clean up the 'Temp" directories etc as well on a weekly basis as some programs do not clean up properly when they close - MS applications are known for this.
The end result is I have only apps and modules that I use all the time.
Hope this helps