This indeed is a strange issue and I have not personally sense this. I am assuming that you have rebooted the device and you have not regained control of the keyboard locally? Can you initial an AMT power control from the Collection context menu (right click on the client, select OOBC, then power control). From previous posts, I believe you are using a HP 7800, To reset the BIOS, you should be able to push and hold (for about 5 seconds) the yellow button near the memory slots or pull the CMOS battery; you need make sure you have the AC power unplug prior to doing so.
In regards to OOB not contenting... you can look in the <ConfigMgrInstallationPath>\AdminUI\AdminUILog/Oobconsole.log. I'm guessing you are going to something like unable to retrieve power state. This traditional is related to Kerberos issues. If you are able to perform Collection Based power control, then I'm almost certain that kerberos is the problem. The strange thing is you mentioned that you were previously in OOBC, which if you where able to get into it your configuration is most likely OK. I have seen issues where the Kerberos authentication token becomes invalid and simply logging off the OS that you are running the OOBC from and back in resolves the issues.
Ok here's a little more infomation :
The strange thing is that I DO have keyboard control of all my AMT test machines once they get past the POST stage. It is only in the BIOS setup (after hitting F2) that they keyboard locks up. I know its only the keyboard that has locked up and not the machine, because I can still see the BIOS clock ticking away happily. I can use the bios setup screen properly through the OOB console.
I am not using HP machines, we are a PC manufacturer and I'm testing on our own kit. The only modification we have done to the JO boards is to add our own splash screen, everything else is standard.
I've tried EVERYTHING possible to hard reset the bios... including moving the yellow jumper, popping the battery, and flashing the BIOS with the appropriate switches to reset defaults.. and nothing seems to work. the AMT settings are still intact, there appears to be no way to wipe them without explicitly selecting "Reset AMT" in the BIOS. This is a problem because the keyboard is locked out in maintenance mode as well.
I appear to be in a Catch 22 situation, because OOB console refuses to connect to this one machine.. the only way around it seems to be to reset AMT, and I cant do that because I cant get into the BIOS
This is a problem introduced with one of the more recent JO BIOS revisions. This has been seen with BIOS versions JOQ3510J.86A.0925.EB and JOQ3510J.86A.0931.EB. The desktop motherboard BIOS team has reproduced this failure and is working on a solution. I will update with a date on a new BIOS release as soon as it is available.Dan Borud
Thanks Dan.. that confirms my suspicion that it was a bug in the BIOS (as opposed to a "feature" that some people said it was). Just so you know, I've tried version 933 (pre release) of the BIOS (upgraded the machine that had locked up), and I still cant use the keyboard in the BIOS.
Just to add on to my last post, I have now tried the release version of firmware version 0933 and it still exhibits the same problem.
1 of 1 people found this helpfulThere is a new BIOS available for download for the DQ35JO board that fixes this keyboard lockout issue. Below is a portion of the release notes detailing the keyboard lockout issue is fixed, this has been verified in our lab as well and solves the issue.
BIOS Version 0942
About This Release:
August 11, 2008
Build Number: 1653 PC 14.34 06/08/2008 20:37:36.
SATA RAID info:
Intel(R) RAID for SATA - v188.8.131.521
SATA AHCI info:
Version UPSD src 05-09-2008 for ICH9
PXE Nahum2 info:
Intel(R) Boot Agent GE v1.3.22.
ME firmware build: ME FW binary PV build iAMT_ASF2_QST_184.108.40.2062.
Locked MCH configuration.
Added support to DQ35JO for ME Power Package 2 and 4 (Only take
effect after doing BIOS Recovery).
Fixed keyboard permanently locked in BIOS Setup after using AMT
Updated Intel Branding String in BIOS Setup.
Fixed issue where keys pressed in POST are visible after boot in
the BIOS Data Area (BDA) keyboard buffer.
Fixed Incorrect Memory Size Decrease report.
Updated PXE code Intel(R) Boot Agent GE v1.3.22.
Updated Video BIOS v1653.
Thanks for the update Dan... we have tested the new bios and it does indeed fix the keyboard lockout issue! We have found some other little "issues" with this bios release, but we escalate them through the correct channels.
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