11 Replies Latest reply on Mar 1, 2011 9:13 AM by mark_h_@intel

    Network card 82567LM-3 wakeonlan Linux problem

    arnaud1217

      Hello everybody

       

      We have a problem with wakeonlan...

       

      I boot my workstation (A) under ubuntu 10.04 or 10.10 and after startup I shutdown the workstation (A)

      if I send an magic packet (wakeonlan) to start this workstation from another one (B) the workstation (A) start but after if i Shutdown the workstation (A) this workstation not shutdown but reboot automaticaly.

       

      This "bug" is reproductible under Fedora 12 !

       

      I have actually version of driver 1.0.2

      I have tried to update te driver to 1.2.10 but i have allways the same "bug"

       

      If anybody have an idea ?

       

      Thanks in advance

        • 1. Re: Network card 82567LM-3 wakeonlan Linux problem
          mark_h_@intel

          According to one of our Linux driver gurus, this issue is probably a system problem that might have a fix in BIOS.

           

          He provided a way to verify that the issue is not caused by the Ethernet driver. This is what he said:

           

          This doesn't sound like a problem that will be caused by the Ethernet driver.

          If WOL is enabled by default on the LOM, then a simple test can be performed to check whether the issue is related to the Ethernet driver:

          1. Disable the automatic load of the e1000e driver.
          This is usually done by adding "blacklist e1000e" to /etc/modprobe.conf or /etc/modprobe.d/blacklist". The configuration file may vary depending on the Linux distribution.

          2. Boot Linux and make sure that the e1000e driver is not loaded.

          3. Shutdown the system.

          4. Wake the system using magic packet. Boot into Linux (again make sure e1000e is not loaded).

          5. Shutdown the system.

          If the system still resets (meaning the issue remains the same) at step 5 - then the issue is unrelated to the driver and is probably platform related. I would usually advise to seek a BIOS update.

          I hope this helps you resolve the wake up issue.

           

          Mark H

          1 of 1 people found this helpful
          • 2. Re: Network card 82567LM-3 wakeonlan Linux problem
            arnaud1217

            Hello

             

            Thank for your answer

             

            I have tested under ubuntu: the problem is that even if the e1000e is blacklisted in /etc/modprobe.d/blacklist.conf the driver is still loaded ???

             

            But I made the same operation under fedora 12 and the driver is not loaded, so I continued testing under Fedora 12

             

            I shutdown the machine

             

            I sent a magic packet

             

            And I shutdown the system and it doesn't reboot !!!!

             

            I think this issue is caused by the Ethernet driver.

             

            I have repeated this three times and the system never resets ! :-)

             

            After I have reloaded the driver with :

            #modprobe e1000e

             

            shutting down the system

             

            sent a magic packet

             

            I shutdown and now the system resets again.

             

            So I hope you can try to fix this issue in the driver code.

             

            Faithfully yours,

             

            Arnaud

            • 3. Re: Network card 82567LM-3 wakeonlan Linux problem
              mark_h_@intel

              Thank you for running the test. I would like to get some information about your system to aid in reproducing the issue. Please tell me the manufacturer and model of your system. If you built it yourself, then I would like the motherboard manufacturer and model.

               

              Also use the Intel(R) System Identification Utility to collect information about your system. Please collect the information while running Fedora 12 since that was where you were able to run the tests both ways. If you do not want to post your system information in this thread, you can send me a private message with the information.

               

              Thank you for your help.

               

              Mark H

              • 4. Re: Network card 82567LM-3 wakeonlan Linux problem
                arnaud1217

                 

                Hello,

                 

                We have 2 hardware where the Network card 82567LM-3 is present

                We have collected information under windows xp because intel System identification not work under fedora 12 and ubuntu 10.04

                 

                HP Compaq dc7900 Small Form Factor PC

                http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=fr&cc=ch&prodTypeId=12454&prodSeriesId=3785403&submit.y=0&submit.x=0&lang=fr&cc=ch

                 

                Intel System Identification Utility Reference Number: 0020 7867
                Date Created: Tuesday, November 02, 2010 9:17:01 AM
                ADVANCED

                Collapse/Expand SYSTEM INFORMATION
                Computer Manufacturer     Hewlett-Packard
                Computer Model     3031h
                Operating System (O/S)     Microsoft Windows XP Professional Service Pack 3
                Operating System Build (O/S)    (build 2600)
                Operating System (version)     5.1.2600
                O/S Language    100C
                System RAM     3.5 GB
                Internet Browser[1]    Internet Explorer
                Internet Browser Version[1]    8.0.6001.18702
                .NET Framework Version    3.5.30729.01
                CD or DVD Device     TSSTcorp CDDVDW TS-H653Z
                System Hard Drive Overview
                System Total Storage size:    29.3 GB
                Local Disk C:    29.3 GB
                Used space:    25.9 GB
                Free Space:    3.4 GB
                Memory Detail
                Total Physical Memory    3.5 GB
                Available Physical Memory    2.8 GB
                Total Virtual Memory    2.0 GB
                Internet Browser[2]    Firefox
                Internet Browser Version[2]    3.6.3 (fr)
                Collapse/Expand GRAPHICS INFORMATION
                Graphics Product     Intel® Q43/Q45
                Graphics Driver Version     6.14.10.4977
                Driver Status    Newer Driver Available
                3D Acceleration    Yes
                Hardware Transform & Lighting Support     Yes
                Video Memory    1.0 GB
                Vertex Shader Support     3.0
                Pixel Shader Support     3.0
                Microsoft DirectX* Version     9.0c
                Current Graphics Resolution    1680x1050
                Current Color Depth    32
                Graphics Product [2]    Intel® Q43/Q45
                Graphics Product [3]    Intel® Q43/Q45
                Raw EDID    00 FF FF FF FF FF FF 00 10 AC 3B 40 4D 32 32 32 12 13 01 03 68 2F 1E 78 EA A6 E5 AA 51 32 AC 26 14 50 54 A5 4B 00 71 4F 81 80 B3 00 01 01 01 01 01 01 01 01 01 01 21 39 90 30 62 1A 27 40 68 B0 36 00 D9 28 11 00 00 1C 00 00 00 FF 00 47 34 35 36 48 39 34 52
                Collapse/Expand MOTHERBOARD INFORMATION
                Manufacturer     not detected
                Model     3031h
                AA Number    not detected
                BIOS Vendor    Hewlett-Packard
                BIOS Version    786G1 v01.16
                BIOS Release Date    03/05/09
                System Memory    3.5 GB
                Sound Card    SoundMAX Integrated Digital HD Audio
                Collapse/Expand PROCESSOR INFORMATION
                Manufacturer    GenuineIntel
                Model     Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
                Intel Processor analysis tools    Intel Processor analysis tools
                CPU Speed    2.99 GHz
                Link to Processor Specification    Link to Processor Specification
                CPU Revision    07
                CPU Type    00
                CPU Family    06
                CPU Model    17
                CPU Stepping    A
                Collapse/Expand WIRED NETWORKING INFORMATION
                Wired Networking Product    Intel(R) 82567LM based Network Controller(OEM)
                Driver Version    10.4.19.0
                Driver Status    Newer Driver Available
                Intel PROSet Version    not detected
                Hardware IDs    PCI\VEN_8086&DEV_10DE&SUBSYS_3034103C&REV_02
                Collapse/Expand WIRELESS NETWORKING INFORMATION
                Wireless Networking Product     not detected
                Driver Version     not detected
                Intel PROSet/Wireless Version    not detected
                Software/Driver Status    Non-Intel device detected
                Latest version available    
                Hardware IDs    not detected

                 

                 

                 

                and

                 

                HP Compaq 8000 Elite Small Form Factor PC

                http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=fr&cc=ch&prodTypeId=12454&prodSeriesId=4065894&submit.y=0&submit.x=0&lang=fr&cc=ch

                 

                 

                Intel System Identification Utility Reference Number: 0020 7864
                Date Created: Tuesday, November 02, 2010 9:14:40 AM
                ADVANCED

                Collapse/Expand SYSTEM INFORMATION
                Computer Manufacturer     Hewlett-Packard
                Computer Model     3646h
                Operating System (O/S)     Microsoft Windows XP Professional Service Pack 3
                Operating System Build (O/S)    (build 2600)
                Operating System (version)     5.1.2600
                O/S Language    100C
                System RAM     3.5 GB
                Internet Browser[1]    Internet Explorer
                Internet Browser Version[1]    8.0.6001.18702
                .NET Framework Version    3.5.30729.01
                CD or DVD Device     hp DVD A DH16AAL
                System Hard Drive Overview
                System Total Storage size:    29.3 GB
                Local Disk C:    29.3 GB
                Used space:    12.7 GB
                Free Space:    16.6 GB
                Memory Detail
                Total Physical Memory    3.5 GB
                Available Physical Memory    2.8 GB
                Total Virtual Memory    2.0 GB
                Internet Browser[2]    Firefox
                Internet Browser Version[2]    3.6.3 (fr)
                Collapse/Expand GRAPHICS INFORMATION
                Graphics Product     Intel® Q43/Q45
                Graphics Driver Version     6.14.10.5179
                Driver Status    Newer Driver Available
                3D Acceleration    Yes
                Hardware Transform & Lighting Support     Yes
                Video Memory    1.0 GB
                Vertex Shader Support     3.0
                Pixel Shader Support     3.0
                Microsoft DirectX* Version     9.0c
                Current Graphics Resolution    1680x1050
                Current Color Depth    32
                Graphics Product [2]    Intel® Q43/Q45
                Graphics Product [3]    Intel® Q43/Q45
                Collapse/Expand MOTHERBOARD INFORMATION
                Manufacturer     not detected
                Model     3646h
                AA Number    not detected
                BIOS Vendor    Hewlett-Packard
                BIOS Version    786G7 v01.07
                BIOS Release Date    08/04/10
                System Memory    3.5 GB
                Sound Card    Realtek High Definition Audio
                Collapse/Expand PROCESSOR INFORMATION
                Manufacturer    GenuineIntel
                Model     Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
                Intel Processor analysis tools    Intel Processor analysis tools
                CPU Speed    2.99 GHz
                Link to Processor Specification    Link to Processor Specification
                CPU Revision    07
                CPU Type    00
                CPU Family    06
                CPU Model    17
                CPU Stepping    A
                Collapse/Expand WIRED NETWORKING INFORMATION
                Wired Networking Product    Intel(R) 82567LM based Network Controller(OEM)
                Driver Version    10.4.19.0
                Driver Status    Newer Driver Available
                Intel PROSet Version    not detected
                Hardware IDs    PCI\VEN_8086&DEV_10DE&SUBSYS_3646103C&REV_02
                Collapse/Expand WIRELESS NETWORKING INFORMATION
                Wireless Networking Product     not detected
                Driver Version     not detected
                Intel PROSet/Wireless Version    not detected
                Software/Driver Status    Non-Intel device detected
                Latest version available    
                Hardware IDs    not detected

                 

                Thanks

                • 5. Re: Network card 82567LM-3 wakeonlan Linux problem
                  mark_h_@intel

                  Thanks for the information. We will investigate your report, and I will let you know what we find. 

                  • 6. Re: Network card 82567LM-3 wakeonlan Linux problem
                    arnaud1217

                    Hello

                     

                    I comming to the new ;-)

                     

                    Do you have find something ?

                     

                    Thanks in adavance

                    • 7. Re: Network card 82567LM-3 wakeonlan Linux problem
                      mark_h_@intel

                      Hello Arnaud,

                      The appropriate engineering team has this issue in their queue. I have nothing else to report yet, but I will let you know when I have new information. Thank you for your patience.

                       

                      Mark H

                      • 8. Re: Network card 82567LM-3 wakeonlan Linux problem
                        arnaud1217

                        Hello Mark

                         

                        Tanks for the answer

                         

                        Best regards

                        • 9. Re: Network card 82567LM-3 wakeonlan Linux problem
                          mark_h_@intel

                          Our engineers have finished investigating the issue you reported. We used Fedora 12 for testing. The engineers found a case with an older BIOS version where the issue  can be reproduced in the way you described. We found that in the instances we tested, the issue you reported was caused by the BIOS. On a system with an Intel motherboard and an up-to-date BIOS properly configured for Wake On LAN, the issue does not appear.

                           

                          If a newer BIOS is available for your computers, then you should update the BIOS. If the issue still persists, then you will need to ask for a BIOS fix from your computer manufacturer.

                           

                          Mark H

                          • 10. [Solved] Network card 82567LM-3 wakeonlan Linux problem
                            arnaud1217

                            The version 1.3.10a of this driver solved this bug

                             

                            http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=15817&lang=eng

                             

                             

                            And this without update bios ;-)

                            • 11. Re: [Solved] Network card 82567LM-3 wakeonlan Linux problem
                              mark_h_@intel

                              Thank you for the feedback. I did some research and found that a fix for the Wake on LAN issue you reported was included in that driver version.