Great discussion topic Chris. At Cisco, we started a similar journey towards building an internal Private Cloud about 18 months ago (CITEIS - Cisco IT Elastic Infrastructure Services). John Manville (VP, IT Infrastructure) recently recorded a video to discuss how we planned our internal transformation and some of the metrics we used to measure change and success.
- Capacity Planning - right amount of resources at the right place
- Increase Availability of critical applications and all IT services
- Transformation of how IT delivers services to our internal (business units, end-users) and external customers (partners, customers, etc.)
Cisco's IT organization actively speaks to customers about our best practices and we're very open to sharing our best practices with customers.