4 Replies Latest reply on Oct 15, 2010 1:16 PM by shaunc

    Rapid Storage Technology only shows one of my two arrays

    shaunc

      Matrix Storage Manager was only showing one of my two arrays (ARRAY_0000), so I tried updading to Rapid Storage Technology.  RST still only shows one of my two arrays (ARRAY_0001) is missing.  When I hit CTRL-I during boot to enter the bios, both arrays are shown, and Windows shows both drives and lets me access them... but RST insists on only showing one.

       

      To confuse matters even more, the system report in the RST console shows both physical arrays but only one logical array.  Yes, the 2nd drive in the ARRAY_0001 is marked as bad for the second time in two months (I just replaced the drive and rebuilt the array three weeks ago).

      System Report


      System Information

      OS name:  Microsoft Windows 7 Ultimate

      OS version:  6.1.7600  7600

      System manufacturer:  Dell Inc.

      System model:  Precision WorkStation T5500 

      Processor:  GenuineIntel Intel64 Family 6 Model 44 Stepping 2 3.325  GHz

      Processor:  GenuineIntel Intel64 Family 6 Model 44 Stepping 2 3.325  GHz

      BIOS:  Phoenix ROM BIOS PLUS Version 1.10 A05, DELL   - 15


      Intel® Rapid Storage Technology

      Kit installed:  9.6.0.1014

      User interface version:  9.6.0.1014

      Language:  English (United States)

      Intel RAID controller:  Intel(R) ICH8R/ICH9R/ICH10R/DO/5 Series/3400 Series SATA RAID Controller

      Number of SATA ports:  6

      RAID option ROM version:  8.5.2.1002

      Driver version:  9.6.0.1014

      ISDI version:  9.6.0.1014


      Device Information

      Name:  Array_0000

      Size:  1,430 GB

      Available space:  0 GB

      Disk data cache:  Enabled

      Number of volumes:  1

      Volume member:  ARRAY0

      Number of disks:  2

      Array disk:  xxxxxxxx

      Array disk:  xxxxxxxx


      Name:  Array_0001

      Status:  Degraded

      Type:  RAID 1

      Size:  954 GB

      Data strip size:  64 KB

      Write-back cache:  Disabled

      System volume:  No

      Initialized:  Yes 

      Verification errors found:  0

      Blocks with media errors:  0

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

      Parent array:  Unknown

      Number of disks:  2

      Array disk:  WD-WMATxxxxxxxx

      Array disk:  WD-WMATxxxxxxxx


      Name:  ARRAY0

      Status:  Normal

      Type:  RAID 1

      Size:  715 GB

      Data strip size:  64 KB

      Write-back cache:  Disabled

      System volume:  Yes 

      Initialized:  Yes 

      Verification errors found:  73

      Blocks with media errors:  0

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes

      Parent array:  Array_0000

      Number of disks:  2

      Array disk:  xxxxxxxx

      Array disk:  xxxxxxxx


      Disk on port 0

      Port location:  Internal

      Status:  Normal

      Usage:  Array disk

      Size:  715 GB

      Serial number:  xxxxxxxx

      Model:  ST3750528AS

      Firmware:  CC45

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer mode:  Generation 2

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes


      Disk on port 1

      Port location:  Internal

      Status:  Normal

      Usage:  Array disk

      Size:  715 GB

      Serial number:  xxxxxxxx

      Model:  ST3750528AS

      Firmware:  CC45

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer mode:  Generation 2

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes


      Disk on port 3

      Port location:  Internal

      Status:  Normal

      Usage:  Array disk

      Size:  954 GB

      Serial number:  WD-WMATxxxxxxxx

      Model:  WDC WD1002FBYS-02A6B0

      Firmware:  03.00C06

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer mode:  Generation 2

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes


      Disk on port 4

      Port location:  Internal

      Status:  Failed

      Usage:  Array disk

      Size:  954 GB

      Serial number:  WD-WMATxxxxxxxx

      Model:  WDC WD1002FBYS-01A6B0

      Firmware:  03.00C05

      System disk:  No

      Password protected:  No

      Disk data cache:  Enabled

      Native command queuing:  Yes 

      SATA transfer mode:  Generation 2

      Physical sector size:  512 Bytes

      Logical sector size:  512 Bytes


      Empty port

      Port:  5

      Port location:  External

       

       

        • 1. Re: Rapid Storage Technology only shows one of my two arrays
          shaunc

          I almost forgot to mention.  The tray icon for RST seems to be aware of the 2nd array, as it shows the yellow exclamation mark and I get a balloon tip at boot that says the array is degraded... and the main UI is also aware of the degraded state, it just refuses to show the array.

           

          mainui.jpg

          • 2. Re: Rapid Storage Technology only shows one of my two arrays
            Mike

            shaunc,

            It appears that you're running into a naming conflict between the auto-generated array names (Array_0000 and Array_0001) and the name you chose for one of your volumes (Array_0001).  To fix yur issue, we will need to rename the *volume* that currently is named Array_0001.  That's made more difficult because the volume is not currently showing up in the user interface.

             

            First (and this is optional) I'd recommend renaming your ARRAY0 volume to VOLUME0, just to be clear on what is a volume and what is an array.  (With this driver, an array is a collection of disks.  An array can contain either one or two volumes.  It's a subtle distinction, and for the most part you can ignore it if you want to.)

             

            Second, you'll need to shut down your computer.  Right now you have your 715GB disks on ports 0 and 1, and your 954GB disks on ports 3 and 4.  Switch this around so that your 715GB disks are on ports 3 and 4 while your 954GB disks are on ports 0 and 1.  Doing this will change which array is identified first.  When you boot back into Windows, you'll see that VOLUME0 (or ARRAY0 if you didn't rename it) is no longer visible, but your volume named ARRAY_0001 is visible.

             

            Lastly, rename the volume ARRAY_0001 to something else (such as VOLUME_0001).  Immediately, the missing array should show up and your problem should be fixed.

            • 3. Re: Rapid Storage Technology only shows one of my two arrays
              PeterUK

              Just in case its more simple try changing SATA & power cables on your drives.

              • 4. Re: Rapid Storage Technology only shows one of my two arrays
                shaunc

                Mike -

                  You rock!  Your answer was dead on.

                 

                Thank you!