Intel 965 graphics driver Windows 7 (Vostro 1510) not working properly

idata · ‎09-08-2010

Hi there, I am having a very odd problem, but googling I noticed I am not the only one (only I couldn't find any solution).

About 4 months ago I installed W7 (clean install) and got the graphics driver from the Intel website, everything went fine for a while. Then the screen started freezing and the system rebooted after a blue screen. The message said there was some problem at a "igxprd32" file. I decided to do nothing by then since I believed this would be solved when I reinstalled W7 from the beginning. Only the problem got worse and worse until the system froze right after complete boot, or not more than 15 minutes after started.

Then I installed W7 again (clean install again), got the updated drivers but the problem persisted. I tried virtually everything, even running the Vista drivers instead but nothing seems to work. I can only use the computer if running a standard graphics driver, but in this case the resolution is awful as expected, and there is no more gaming

May somebody help me out?

Thanks!

DKnow2 · ‎09-08-2010

You have a hardware problem of some kind. I suspect your monitor or hard drive but it could be anything. Are there any other symptoms? Someone else previously reported this error here I believe.

idata · ‎09-09-2010

Hi dude, I have indeed seen many people reporting this but no satisfatory answer.

The general symptom is that the screen blinks several times than freezes, sometimes when it is blinking I can notice a notification message saying that the driver has collapsed. After this, the system is stuck and I have to restart. Only rarely the system restarts by its own, that's when I get the blue screen.

I have tried to install Vista instead (which was on the computer when I bought it, and for which I can find all drivers on Dell website) and at least the computer is usable, but the driver has crashed sometimes and the games won't work.

Thanks for your message, I hope somebody else may help me.

idata · ‎09-09-2010

Same problem on Dell Inspiron 1525 with Windows 7 Utimate 64-bit (same chipset). I have installed a clean Windows 7 64 and as soon as the windows installation try to "check graphic performance" the problem starts. I have tried many many drivers include one old driver for Vista, with no result. The only way i got to keep my Windows stabled (to do this post) was remove the intel graphic driver and install Standard VGA driver that comes with windows.

DKnow2 · ‎09-09-2010

It doesn't even sound like the Vostro is still in shape for web surfing so the recommendation of a cheap i3 gaming system as a second computer may not be suitable. I'm still waiting for full Win 7 drivers for my printer so going from Vista 32 through Windows 7 64 bit to Windows 8 seems unlikely for me on a DG45ID. Even the upcoming nVidia 450 or 440 is less appealing to me with recent developments since I game very little. The only similar symptom I have is Windows experience index sometimes leaves Aero off for the remaining tests but returns when done with GMA 4500. Minor hardware changes have fixed everything else and may have fixed that. It looks like my 965WH will stay retired.

idata · ‎09-11-2010

I don't know if I made a confusion but now the driver that has been crashing is igdkmd32.sys...

I cannot use any Aero theme on W7 or play any game.

Anything else?

DKnow2 · ‎09-11-2010

It sounds like your hardware isn't as healthy as it was for your initial installation or your installation methods could be improved (no insult, anyone can get lackadaisical with time). You don't have the Intel installation disk which reveals the order of driver installation. INF, audio (test), graphics (evaluate with Windows Experience Index) and LAN (leave disconnected, but speeds up startup and later conflicts). At least as likely is any hardware upgrades about 4 months ago such as monitor, cables, drives, add-in cards etc. Dell has slightly different motherboards and connections so the chipset drivers might be better than the motherboard drivers if you can't use Dell drivers. The standard driver is not actually bad so more hardware information would help. Start looking at a new system unless you really like only having one computer. Check your hard drive with CHKDSK in windows or use a utility provided by the manufacturer.

idata · ‎09-11-2010

Hi pal, I didn't really understand what you mean, I have just installed W7 again and the computer is working but it will crash if I ask it any complex graphic operation.

I have already run dell diagnostics on hardware but all tests passed.

What other information can I give?

thanks!

DKnow2 · ‎09-11-2010

Sorry for the wordy response. Maximum PC determined that Dell optimizations do change performance so your installation may differ. That is not your problem. Graphics is still dependent on the hard drive for virtual memory. Also if you have bad sectors in the area of your OS install in particular, degradation of performance can be expected. What did the Dell diagnostics tell you about the hard drive, beyond pass. I don't know if that gives info comparable to Intel Desktop Utilities or other utilities. Passing SMART may change after running CHKDSK. At first don't let it make changes.

DKnow2 · ‎09-11-2010

If you're expecting a fix in the blink of an eye, I don't even support my own 965 any more even though it worked fine with Vista 64.

idata · ‎09-11-2010

The diagnostics said everything was OK, and actually I installed Vista and W7 in two different partitions and both systems are giving problem...

DKnow2 · ‎09-11-2010

Try installing on another drive on another port like 3 or 4 and dual boot.

DKnow2 · ‎09-11-2010

You shouldn't have any warranty remaining so you can say if you installed a GTX 490 graphics card and are having problems now. If so, remove it now and use the onboard X3000.

idata · ‎09-11-2010

I just run Windows Debugger on the last minidump file and got the following:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86

Loading Dump File [C:\Windows\Minidump\091110-34788-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\debug_symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7600.16617.x86fre.win7_gdr.100618-1621

Machine Name:

Kernel base = 0x82a15000 PsLoadedModuleList = 0x82b5d810

Debug session time: Sat Sep 11 18:39:40.772 2010 (UTC - 3:00)

System Uptime: 0 days 1:17:29.520

Loading Kernel Symbols

...............................................................

................................................................

.........................................

Loading User Symbols

Loading unloaded module list

.........

0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

VIDEO_TDR_FAILURE (116)

Attempt to reset the display driver and recover from timeout failed.

Arguments:

Arg1: 85838510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: 9243cf20, The pointer into responsible device driver module (e.g. owner tag).

Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.

Arg4: 0000000d, Optional internal context dependent data.

Debugging Details:

------------------

*** WARNING: Unable to verify timestamp for igdkmd32.sys

*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys

FAULTING_IP:

igdkmd32+11f20

9243cf20 55 push ebp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:

8d289898 929c0adb 00000116 85838510 9243cf20 nt!KeBugCheckEx+0x1e

WARNING: Stack unwind information not available. Following frames may be wrong.

8d2898bc 929c18fa 9243cf20 00000000 0000000d dxgkrnl+0x8cadb

8d2898e0 9172392c 00000000 00000000 8d2899a4 dxgkrnl+0x8d8fa

8d289958 9174acd9 fffffcfb 00048ba8 00000000 dxgmms1!VidSchiReportHwHang+0x3c0

8d289984 9173444b 880cb008 8d2899a4 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f

8d289a1c 91735aaf 9b2a3288 00000001 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181

8d289a34 91745451 c2f8fd88 36687cda 883b6000 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b

8d289a94 91735edb c2f8fd88 b3f11738 8553e190 dxgmms1!VIDMM_MEMORY_SEGMENT::CommitResource+0x339

8d289ac0 917378b4 8804b008 00000016 898615b0 dxgmms1!VIDMM_GLOBAL::PageInAllocations+0x8f

8d289bb8 9174e93e c2f1f2f0 00000000 8553e190 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x95e

8d289d18 9174f22f 8aa267e0 873ad0d8 8d289d3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0

8d289d28 9174f4cc 8aa267e0 82a513f1 880cb008 dxgmms1!VidSchiSubmitQueueCommand+0x61

8d289d3c 9174f573 880cb008 00000000 882b5558 dxgmms1!VidSchiRun_PriorityTable+0x24

8d289d50 82c236d3 880cb008 a94b4d66 00000000 dxgmms1!VidSchiWorkerThread+0x7f

8d289d90 82ad50f9 9174f4f4 880cb008 00000000 nt!PspSystemThreadStartup+0x9e

00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:

igdkmd32+11f20

9243cf20 55 push ebp

SYMBOL_NAME: igdkmd32+11f20

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME: igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4aba7471

FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd32.sys

BUCKET_ID: 0x116_IMAGE_igdkmd32.sys

Followup: MachineOwner

---------

I cannot interpret it though... any help is most welcome!

DKnow2 · ‎09-11-2010

I can only hope someone else does. Now I start to think of your memory, the memory hub and I/O controller hub. Do you have any temps for the hubs or fan speed and temp of the CPU? It's best to compare those and your voltages with original values. A short somewhere on your connections could make things increasingly unstable and erratic so anything you can swap out would help.

DKnow2 · ‎09-12-2010

After some surfing of the web and this site I see similar problems with i3 systems so the common feature seems to be Windows 7 but the i3 is more complex, particularly when a graphics card is present. When adding a new system for the spare monitor I had, I reached the point of investigating i3 graphics switching and bailed. When you refer to complex graphics I assume you mean gaming but even business apps and web surfing can be demanding. 2D graphics performance for future Windows OS (and development for it in my case) can be inadequate in GMA 4500 and apparently modern ATI cards. It may be useful to visit Microsoft Answers to see if they are phasing in new graphics method. The time spent on hardware has made me out-of-date.

idata · ‎09-12-2010

Dude thanks for your research. The main issue here is that the same problem pops out in Windows Vista (and the laptop has come with it installed). The system freezes sometimes even when I am not doing anything at all...

I am contacting Dell this week, because I am almost sure this is one of the problems that computers have and nobody knows why... I am quite sure I will have to change the motherboard... let's see.

See ya!

DKnow2 · ‎09-12-2010

I didn't realize this was a laptop; very different and I should have checked. Most suspect the drivers but hardware is likely even on newer systems. I just read a BeHardware article on cheap graphics and they mention the Intel MAD instructions need to be translated for game software which don't employ them. That would be a symptom or contributing factor rather than a cause I suspect.

idata · ‎09-13-2010

Hi Dudes,

could be the installation of Windows 7 64-bit damaged the video card? I have just experienced the same that zoidberg said this weekend. I have installed back windows xp 32bit but the probem with the video still occurs and it was not happend before. Its very clear that is a video card problem (i dont think it could be the memory (i checked that) or hard disk swapping in bad blocks). First i suspected of driver, but now for sure it isn't. zoidberg, plz keep us updated of you contact (and possible correction) with Dell.

best regards.

idata · ‎09-13-2010

Hi Gabera,

I am more and more convinced that this is a hardware failure. The problem started suddently and got worse as time passed, and since I made everything possible with the drivers, I don't believe this is a software issue.

I just called Dell this morning and after reporting everything I did, I ended up signing a prolonged warranty period (which of course cost me lots of money ) and I will ask them to change the motherboard. This is probably going to solve it, I will post what happened here as soon as done.

What I am totally pissed off is that the failure started when the computer was still on the original warranty period but they didn't want to check it without extending the warranty first.

By the way, couldn't Intel inform if there has been some problem with this lot of chipset? It seems many users are reporting this issue.

Looking forward.

DKnow2 · ‎09-13-2010

I still have a related issue of that myself. I searched dual boot of Vista and Win7 and nothing of concern to report at least with Win 7 beta. I am curious how your disks show up in Disk Management and whether any new noises appeared after you added Win7. Presumably Vista is Disk 0 and Win7 is Disk 1. Shouldn't matter but one of mine got stuck at Disk 1 with only Win7. I think it is only a nuissance issue.