3 Replies Latest reply on Jul 25, 2011 11:20 AM by sultan

    DG45ID - HECI driver has failed to perform handshake with the Firmware.

    sultan

      Hello!

       

      Since a few weeks I have the following problem with my system based upon the Intel DG45ID motherboard:

      After each boot I see the following message in the system event log:

       

      Ereignistyp:    Fehler
      Ereignisquelle:    HECI
      Ereigniskategorie:    Keine
      Ereigniskennung:    3
      Datum:        2010. 08. 28.
      Zeit:        10:36:35
      Benutzer:        Nicht zutreffend
      Computer:    MEDIASERVER
      Beschreibung:
      HECI driver has failed to perform handshake with the Firmware.
      Daten:
      0000: 00 00 00 00 01 00 52 00   ......R.
      0008: 00 00 00 00 03 00 07 c0   .......À
      0010: 00 00 00 00 00 00 00 00   ........
      0018: 00 00 00 00 00 00 00 00   ........
      0020: 00 00 00 00 00 00 00 00   ........

       

      In the device manager, the system device "Intel(R) Management Engine Interface" is marked yellow with the message "The device could not be started. (Code 10)"

       

      A third symptom is, that the hardware monitor in the Intel Desktop Utilities (V3.1) only shows data about the harddrives, nothing else. Before it showed the processor and motherboard temperatures, fan speeds.

       

      My biggest problem with these symptoms is, that the system freezes after running some hours. It doesn't even run one day without freezing. It is used as a multimedia server and is always on. It ran smoothly for months before.

      I updated the BIOS and installed the newest drivers (before this problem). I am not sure, if the BIOS update is responsible for this problem, it could be possible. I tried to step back to older BIOS(es), but only V129 worked (and is now active with the HECI problem still there). Installing V117 doesn't work. I get the message about a successful update but the BIOS version stays 129.

       

      From the Board ID Tool I get the following data:

      Board model: DG45ID

      Board version: AAE27729-310

      BIOS Version: IDG4510H.86A.0129.2010.0408.0910

      Operating System: Microsoft Windows XP Professional

      (with SP3, german)

       

      Can someone help me please solving the problem?