10 Replies Latest reply on Aug 20, 2010 11:26 AM by HRoesch01

    BSOD when installing Server W2008R2 on S5520HCR

    HRoesch01

      Hi all!

       

      We are quite desparate as we struggle with this problem

      for a long time now!

       

      Hardware:

      Board S5520HCR

      Chassis SC5600BRP

      CPU 2 x Xeon E5620

      RAM 24 GB Kingston KVR1066D3D8R7S/2GL

      Raid-Controller SRCSASLS4I

      Backplane 6 and 4 slots Intel

      HD 2 x Seagate ST3146356SS

      HD 2 x Seagate ST31000640SS

      OS Windows Server Standard 2008R2

       

      Problems:

      Setup dies after about 30 seconds with BSOD 0x00000124

       

      Things tried already:

      new Board,

      new CPU

      single CPU

      new RAM

      new Controller

      new Chassis to no avail

       

      "Minor" problems:

      Fans run with minimal RPM and do not react on any settings in bios

      Update to newest board bios fails with error message in deployment tool and EFI Shell

      Platfform confidence test sometimes reports:

      Baseboard mangament controller failed

      drive controller 1 failed

       

      Any help appreciated!

       

      Greetings

       

      Heinz

        • 1. Re: BSOD when installing Server W2008R2 on S5520HC
          edwardzh

          Several thins I would check:

           

          1. Please make sure your BIOS/firmware is up-to-date, including RAID firmware and backplane firmware

          2. Try a memory in tested memory list

          3. Load latest RAID driver during OS installation

          4. I noticed you have two different HDD models with different RPMs. Make sure they're not in the same disk bay.

           

          Also, what error message did you receive when updating BIOS/firmware? You may remove the RAID controller when updating board BIOS/firmware...

          • 2. Re: BSOD when installing Server W2008R2 on S5520HC
            HRoesch01

            soo first of all thanks for your answer

             

            the problem is that we can't update Bios / Firmware , because it always runs into this error: " Error string no found [0x00000017] "

            This error appears when we try to update via internet and also if we try with USB stick.

            and we already tried without raidcontroller / backplane to update the BIOS / firmware , but without success..

            We tried everything with the minimum ... that means only 1 CPU 4gb Ram and without raidcontroller and backplane ,but still the same Problem.

            Intel told us to change CPU and memory , but i don't think thats the problem...

            nearly impossible that both cpu's and all 12 memories are damaged

            and both are recommended..

             

            2. the used memory is on the tested memory list , i just made a mistake in the first post, KVR1066D3D8R7S/2GL is the correct description.

             

            We installed windows 7 x86... without any trouble!

            after that we wanted to install windows 7 x64... but same problem here...

            maybe its a problem with the 64 bit OS ..

             

            what do you think?

            any other solutions?

             

            greetings

            • 3. Re: BSOD when installing Server W2008R2 on S5520HC
              edwardzh

              " Error string no found [0x00000017] "

               

              How did you perform the BIOS/firmware update, and in which step did you encounter this error? What's your current BIOS/FW version, and which version were you trying to update?

              • 4. Re: BSOD when installing Server W2008R2 on S5520HC
                HRoesch01

                We performed the BIOS/firmware update with the Intel Deployment Assistant 3.5.3

                getting the system update , using from www.intel.com or downloading the latest update package from intels homepage on a USB stick.

                Update package 6.0 from 20. July 2010

                both packages show us that we already have BIOS, BMC and ME up-to-date.

                which means BIOS - 0050 , BMC 00.53 and ME 01.12.0070

                only the SDR isn't up-to-date , its version is 0.25 and the latest version is 0.28

                after the step, where you can choose which updates you want to perform, we run into the error.

                doesn't matter if we use updates from intel.com or from the usb stick.

                after choosing SDR or all to update and clicking next , the error appears

                so we can't get to the

                We performed the BIOS/firmware update with the Intel Deployment Assistant 3.5.3

                getting  the system update , using from www.intel.com or downloading the latest  update package from intels homepage on a USB stick.

                Update package 6.0 from 20. July 2010

                both packages show us that we already have BIOS BMC an ME up-to-date

                which means BIOS - 0050 , BMC 00.53 and ME 01.12.0070

                only the SDR isn't up-to-date , its version 0.25 and the latest version is 0.28

                after the step, where you can choose which updates you want to perform, we run into the error.

                doesn't matter if we use updates from intel.com or from the usb stick.

                after choosing SDR or all to update and clicking next , the error appears

                 

                normaly we use the intel deployment assistant to update bios / firmware and to configure the fan control..

                because all fans seems to run at the minimum , which is also strange...

                 

                 

                greetings

                • 5. Re: BSOD when installing Server W2008R2 on S5520HC
                  edwardzh

                  Can you try to update using EFI shell? Simply extract the same package, boot to EFI shell and run "startup.nsh"

                  • 6. Re: BSOD when installing Server W2008R2 on S5520HC
                    HRoesch01

                    update using EFI shell works, but theres no fan control...

                    with older chassis the intel deployment assistant worked and there was also a fan controll...

                     

                    we received an email from the intel support , with a whole instruction to install Server W2008R2 correctly

                    and it seemed that they really thought trough the set of problems this time.

                    we will try that and give you response if it worked

                     

                    greetings

                    • 7. Re: BSOD when installing Server W2008R2 on S5520HC
                      edwardzh

                      To make fan control work, make sure you select the correct chassis during FRU/DSR update, and you have the correct fan headers connected. Since you're using a SC5600BRP, you should chassis connect Fan 1, 3 and 5, and of course the CPU fans.

                      • 8. Re: BSOD when installing Server W2008R2 on S5520HC
                        HRoesch01

                        we made the fan control work... so that problem is solved

                        with EFI Shell the updates worked and fan control is also available now.

                         

                        but the main problem is still there.

                        we followed the instruction from the intel support but it didn't work...

                        still getting blue screen when trying to install W2008R2.

                        last try the blue screen apeared while selecting SAS Hardware Raid Driver from the usb stick...

                        its very strange tomorrow we will order another CPU and Memory...

                        hope that will solve the problem... but honestly i don't think so ..

                         

                        greetings

                        • 9. Re: BSOD when installing Server W2008R2 on S5520HC
                          edwardzh

                          Does the blue screen always occur at the same point, when loading RAID driver? What's your RAID firmware/driver version?

                          • 10. Re: BSOD when installing Server W2008R2 on S5520HC
                            HRoesch01

                            Hey guys, we solved the problem... well it really was the CPU ...

                            our engineer thought he checked both CPUs but one was broken and we tested everything with this one...

                            that was a bit stupid ^^ but also we've got to say , that intels plattform confidence test should have shown that the CPU is broken, but it showed no problem with the CPU ... soooooo i think we're done now... strange is that the intel deployment assistant still runs into that error when trying to update Bios / firmware..

                            But with EFI shell it works , so hope there won't be other problems ^^

                             

                            thanks for your help and answers

                             

                            greetings !