0 Replies Latest reply on Aug 11, 2010 8:53 AM by pascald

    Bing Maps 3D and other programs don't run because hardware acceleration is turned off


      I get this message, and many other applications, including PowerPoint  presentation mode, etc... give me similar messages.  This didn't use to  happen on this machine.  I unfortunately no longer have a reliable  restore point.  The graphics card drivers are up-to-date.  I tried to  reinstall Bing with the hope that it would correct the issue.  I tried  to change the graphics parameters in the Intel graphics control panel (Moving  the acceleration slider to performance),  with no effect.  I reinstalled DirectX as well.  The weird thing is that  dxdiag gives different values for x86 and 64-bit, see below full info  below?

      1) x86

      Video Accel:
      Deinterlace Caps: n/a
      D3D9  Overlay: n/a
      DXVA-HD: n/a
      DDraw Status: Disabled
      D3D Status:  Disabled
      AGP Status: Not Available

      2) 64-bit

      Video Accel:  ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
      Deinterlace   Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}:  Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)  Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY  VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335D3D9 Overlay: Supported, etc...
      DXVA-HD: Supported
      DDraw  Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled

      Can  you please help?  I'd rather avoid having to reinstall Windows.  Can you please help?  Thanks in advance.   Pascal

      1) x86 dxdiag:

      System  Information
      Time of this report: 8/9/2010,  14:27:00
             Machine name: INTEGRIT-1825PT
         Operating System:  Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
                   Language: English (Regional Setting: English)
      System Manufacturer:  Acer
             System Model: Aspire 1825PTZ
                     BIOS:  InsydeH2O Version V1.3118
                Processor: Genuine Intel(R)  CPU           U4100  @ 1.30GHz (2 CPUs), ~1.3GHz
                   Memory:  3072MB RAM
      Available OS Memory: 3002MB RAM
                Page File:  3294MB used, 2709MB available
              Windows Dir: C:\Windows
           DirectX Version: DirectX 11
      DX Setup Parameters: Not found
         User  DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100  percent)
          DWM DPI Scaling: Disabled
           DxDiag Version:  6.01.7600.16385 32bit Unicode


      DxDiag Notes
              Display Tab 1: No problems found.
              Sound Tab 1: No problems  found.
              Sound Tab 2: No problems found.
                Input  Tab: No problems found.


      DirectX Debug  Levels
      Direct3D:    0/4 (retail)
      DirectDraw:    0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay:    0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow:  0/6 (retail)


      Display   Devices
                Card name: Mobile Intel(R) 4  Series Express Chipset Family
             Manufacturer: Intel Corporation
                  Chip type: Mobile Intel(R) 4 Series Express Chipset Family
                   DAC type: Internal
               Device Key:  Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_03001025&REV_07
            Display Memory: 1309 MB
         Dedicated Memory: 64 MB
            Shared  Memory: 1245 MB
             Current Mode: 1366 x 768 (32 bit) (60Hz)
               Monitor Name: Generic PnP Monitor
            Monitor Model: unknown
                 Monitor Id: AUO205C
              Native Mode: 1366 x 768(p) (60.034Hz)
                Output Type: Internal
              Driver Name:  igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
      Driver File Version:  8.15.0010.2141 (English)
           Driver Version:
                DDI Version: 10
             Driver Model: WDDM 1.1
        Driver  Attributes: Final Retail
         Driver Date/Size: 6/2/2010 09:43:12,  6537216 bytes
              WHQL Logo'd: n/a
          WHQL Date Stamp: n/a
         Device Identifier: {D7B78E66-6902-11CF-C87B-0A23A7C2C535}
                 Vendor ID: 0x8086
                Device ID: 0x2A42
                SubSys ID:  0x03001025
              Revision ID: 0x0007
      Driver Strong Name:  oem23.inf:Intel.Mfg.NTamd64:iCNT0:\ven_8086&dev_2a42
             Rank Of Driver: 00E62001
              Video Accel:
            Deinterlace  Caps: n/a
             D3D9 Overlay: n/a
                  DXVA-HD: n/a
               DDraw Status: Disabled
               D3D Status: Disabled
               AGP  Status: Not Available