1 Reply Latest reply on Aug 5, 2010 2:15 PM by sergios_intel

    USB PORTS NOT WORKING AT ALL.

    hrushikeshpalande

      HELLO SIR I AM HAVING ONE INTEL DG31GL MOTHERBOARD , WHICH IS HAVING PROBLEM WITH ITS USB PORTS.

      NONE OF THE USB PORT ONBOARD OR EXTRENAL PORT IS WORKING. WE ARE NOT ABLE TO INSTALL OS ONE THE SYSTEM AS THE USB CDROM , DVD ROM NEITHER THE BOOTABLE USB PENDRIVE ARE GETTING DETECTED ON THE SAID BOARD.WHAT ARE THE THINGS TO BE DONE ON IT , OR WHAT IS THE PROCESS FOR REPLACEMENT.

        • 1. Re: USB PORTS NOT WORKING AT ALL.
          sergios_intel

          Hello;

           

          Please follow the troubleshooting steps listed below in order to solve your problem.

           

          On your Windows* device manager, expand the Universal Serial Bus controller option and then proceed to uninstall every single USB device by right clicking on them and selecting the uninstall option, then reboot your system and let Windows* install the USB devices by itself and then test your USB ports.

           

          Take the system out of the chassis in a non-conductive surface and disconnect the front panel USB to avoid any short. Please follow the integration guide in the following link:

           

          http://support.intel.com/support/motherboards/desktop/sb/CS-020836.htm

           

          Remove any non-essential components from the board that might cause a conflict, for instance optical drives and external cards such as NICs, Sound cards, etc.

           

          Reinstall the operating system again