13 Replies Latest reply on Sep 30, 2010 2:43 PM by

    DQ57TM with AMT 6.0, no mouse or keyboard input

      Hello from Germany,

       

      I'm currently testing the AMT VNC feature on my Intel DQ57TM motherboard. After several tries I can connect to my system with a vnc viewer. My problem is that the AMT system doesn't accept any mouse or keyboard input with vnc. The screen of the managed amt pc appears in the vnc viewer window but the mouse doesn't move...

      Currently I'm using the VNC Viewer Plus as trial Version.

      Is there any option I forgot to set?


      Thanks a lot!

       

      Tobi

        • 1. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

          hi, what's the setting you set in the Intel ME? possible to list down the setting?what's the ME version that you using?

          tries many time still can't connect via VNC viewer plus trial version.

           

          on the vnc viewer plus connection console,

          AMT Server : (you type in the ip address?)

          Encryption : (select None right?)

          Connection Mode : Intel AMT KVM

           

          hopefully you can help.

           

          thanks...

          • 2. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

            Here are my settings:

             

            main menue
            menue level 1
            menue level 2
            menue level 3
            Header 4
            Intel Management Engine ConfigurationManageability Feature = Intel AMT
            ON in S0 = Disabled
            ON in S0, ME Wake in S3, S4-S5 = Enabled
            Idle Timeout = 1
            Intel Active Management Technology ConfigurationView Provisioning Record= No Provisioning Record present
            Local Setup and ConfigurationComputer Name"same as in windows"
            Domain Name"left blank"
            Shared/Dedicated FQDN= Shared
            Dynamic DNS Update= Disabled
            IPV4 Configuration= DHCP enabled
            SOL/IDER/KVM ConfigurationSOL/IDER Authentication Mode= Enabled
            Redirection Mode= Disabled
            Enable KVM= Enabled
            User ConsentUser Consent= None
            Remote Control of Opt In Policy= Enabled
            PRTC ConfigurationSet PRTC= in GMT YYYY...

             

             

            The vnc viewer plus connection console settings are the same as you mentioned. The trial version of the vnc viewer plus which is use is not a problem?

            • 3. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

              I forgot to post the AMT version: 6.1.1.1045

              Since the bios update was made a few days ago it should be up to date.

              • 4. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                I forgot to post the AMT version: 6.1.1.1045

                Since the bios update was made a few days ago it should be up to date.

                • 5. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                  the vnc viewer plus that i using is version 1.1.0. what's your version?

                  i follow the AMT setting as yours,

                   

                  after click connect on vnc viewer plus connection console and a windows pop up asking

                  'is [xxx] the expected fully-qualified domain name of [xxx]

                  so i click on yes

                  after click yes, request to enter username and password..

                  so the user name is it 'admin' ? where to create this username?

                  as for password is the password that same as for login Intel AMT in BIOS?

                  i enter username : admin

                  password : same as to login Intel AMT

                   

                  still not success to get connection.

                   

                  btw, both computer also using same settings that you mention ?

                  what's version of Intel AMT that you using?

                   

                  any setting i did wrong?

                  thanks...

                  • 6. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                    ya that AMT version: 6.1.1.1045 is the latest version.

                     

                    what windows you installed on both PC?

                    both PC connect via what kind of network?

                     

                     

                    thanks..

                    • 7. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                      AMT PC: Windows 7 x64 Professional

                      Manager PC: Windows Server 2008 x64 (has NO AMT mainboard)

                       

                      Connectied via gigabit LAN.

                       

                      You should disable the FQDN option in the VNC Viewer Plus(1.1.0). Click on options then  "AMT Server" and here you can find it. Do NOT set this check box.

                      The user name admin is set per default and cannot be changed as far as I know. It is the same password as in the amt bios.

                      Do you have the "Manageability Commander Tool" installed? This is a tool to comfortably set most AMT settings from your manager pc. It is included in the Manageability_Developer_Tool_Kit_6_0_10097_2.msi kit....

                      • 8. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                        ops..must disable FQDN in the VNC ..ya i know where is this option. will try it out ...hopegully working..

                         

                        yes, i did installed "Manageability Commander Tool" ,with this tool i've no problem to remote other pc. only having problem when i using real vnc viewer plus v1.1.0

                         

                        only need to set up 1 AMT PC and can remote control any PC even without AMT mainboard?

                        but if not wrong only can remote 1 PC at 1 time right.

                        as for manager PC any setting need to set?

                         

                        your LAN connection via any switch or hub or router?

                        i connected via router --> switch --> PC

                        afraid need to do port forward..unfortunately i've no right to touch the setting on the router and switch ..

                         

                        thanksa lot...

                        • 9. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                          unfortunately after disabled the FQDN in the vcn ..has an error message pop up 'Attempt to connect to AMT server timed out'

                          do you think maybe due to the router and switch?

                          • 10. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                            Sorry for my late answer.

                            The AMT system is connected by a switch.

                            I think you should not disable the FQDN option because of the router you are using. Do you connect by IP or Host name?

                            As a conclusion you are able to control the AMT pc(moving mouse etc. no only viewing) with the Manageability Commander Tool but not with vnc viewer plus?

                            Have you tried another vnc tool like ultra vnc?

                             

                            Has anyone an idea why my controlled amt pc doesn't react on mouse movings? I'm still only viewer of the system...

                            • 11. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                              it's ok...:)

                              btw, my mistake it's worked after disabled the FQDN.

                               

                              i can control an AMT PC using mouse and keyboard.
                              maybe you can change other USB mouse. 1st time connected to AMT PC windows will update the KVM driver,ie keyboard, video, mouse

                              i can control an AMT PC to turn off/on , reset to Bios etc..

                               

                              thanks for your help.

                              • 12. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                                Hello guys,

                                 

                                trying to connect to my DQ57TM Managibility Commander Tool but i cant connect to it - settings are the same like the post above... only difference is that i set up a manual ip-adress. When i connect to the web-interface its always saying that the password is wrong (????)... its "P&ssw0rd" so i think its ok...

                                 

                                I tried it for hours... please help

                                 

                                thanks Peter 

                                • 13. Re: DQ57TM with AMT 6.0, no mouse or keyboard input

                                  i forgot: im using a core i3 - could this be the problem?