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Having problems with safe mode with Intel DG41RQ

ninjasinaction Community Member
Currently Being Moderated

Trying to boot into safe mode. Works about a third of the time. Most of the time it doesnt seem to recognize that i am pushing F8 and just goes straight to Windows. When it does come up with safe mode screen I can get as far as choosing between administrator and owner. When I choose administrator monitor goes blank and have to push power button off & back on to get something on screen again. Even got frozen on blank blue screen once after clicking administrator. Anyone know wats going on?

  • 1. Re: Having problems with safe mode with Intel DG41RQ
    Flying_Kiwi Community Member
    Currently Being Moderated

    ninjasinaction wrote:

     

    Trying to boot into safe mode. Works about a third of the time. Most of the time it doesnt seem to recognize that i am pushing F8 and just goes straight to Windows. When it does come up with safe mode screen I can get as far as choosing between administrator and owner.

    I have a DG45ID and find that if I want to get into (Windows 7) Safe Mode, it's easiest to hold down F5 and chose from the additional options (don't recal the exact wording) line, this then brings up the full Safe mode choices.

     

    As to admin / owner, I've never seen that before, is this a PC hooked up to a domain (in which case why not get your network manager to look at it)? Is there a problem that you're stuck with causing you to want Safe Mode in the first place?

  • 2. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    This is my personal home computer...the admin/owner screen is the same screen that comes up with booting regularly wen you have to choose which user to log in as.  Sometimes for some reason when i choose administrator it just freezes up on me.  I updated the BIOS to the newest version (0015) because I was having problems with it randomly going blank in windows and during booting.  The new BIOS fixed those problems but im still having problems with it just blanking out when Im booting to safe mode. Im guessing its a BIOS problem that hasn't been addressed yet by intel, but looking for anybody else who might be having the problem to see if they've found a fix.  Any input helps

  • 3. Re: Having problems with safe mode with Intel DG41RQ
    Flying_Kiwi Community Member
    Currently Being Moderated

    ninjasinaction wrote:

     

    This is my personal home computer...the admin/owner screen is the same screen that comes up with booting regularly wen you have to choose which user to log in as.

    Ah the choose which user windows login screen  - now I know what you mean. If your having probs with the picture going from your monitor when the OS is in safe mode, it may be bacause safe mode uses different (basic) drivers which likely expect the monitor to work at different resolutions and refresh rates than it's used to. The same thing can sometimes happen with BIOS setup and POST screens before the OS boots. It may also be something simple like a loose video cable or monitor power cable. Do you have another monitor you can swap over to for testing purposes?

     

    If your monitor displays things fine when booted into Windows normally and when in the BIOS setup screens or Safe Mode using the other option (owner?), there won't be anything wrong with the motherboard BIOS requiring an upgrade, responsible for these problems just in safe mode. This is much more likely to be an OS corruption problem - when was the last time you did a back-up and restore/reinstall from scratch?

  • 4. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    Pretty sure it doesn't have anything to do with the monitor or monitor cables.  This particular motherboard seems to have issues with this from other forums ive read.  Could likely be an OS problem too as you were saying.  Trying now to boot to and restore from an old ghost image but once again having difficulties.  Gives me the "press any key to boot to disc" option when booting and gets to the ghost screen and just freezes.  All I see is the empty Symantec window with the Norton Ghost 2003 title in the blue bar at the top of the window.  But nothing is actually in the window...so replacing my C drive with the ghost image is not possible as the image or option to load the image does not even show up.  Have tried several times with 2 separate images and gets to the same place and just freezes...but at least the screen doesn't go blank.

     

    Performing a new install of XP Pro would be the most obvious and easiest way to go but I do not believe I have any valid keys anymore.  Microsofts efforts to attain every dollar they can really takes its toll on the customer.

  • 5. Re: Having problems with safe mode with Intel DG41RQ
    Flying_Kiwi Community Member
    Currently Being Moderated

    ninjasinaction wrote:


    Performing a new install of XP Pro would be the most obvious and easiest way to go but I do not believe I have any valid keys anymore.  Microsofts efforts to attain every dollar they can really takes its toll on the customer.

     


    Indeed a fresh install would be the way to go (especially if it's a long time since this was last done) - make sure you back everything up that you need first (and then scan it for virus activity before putting it back on your newly rebuilt HDD(s)). You should be able to reuse the key to install the original XP onto this HDD as long as you've not installed it onto other PCs as well. Unless you have a special arrangement or family pack etc one licence = one PC but that PC can be reinstalled as often as you like. It might be time to phone Microsoft if you've been playing things by the book but their system has failed on you. If it's something like you've had to change lots of components in the life of this one PC, you should be able to get a new key from them.

  • 6. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    Thanks for your responses.  The problem is still there...its not just in safe mode but it will freeze at any random time.  I really dont get it.  Either it will freeze where its at and nothing can be done until it is turned off and turned back on.  Other times the screen will jus go blank as I was describing earlier-the computer continues to run but screen is blank and doesn't seem to really be doing anything.  Its wierd how random it is...Sometimes it will happen in Windows and sometimes while the computer is just starting to boot up.  Got a new install of Windows on there but didn't think Windows was the problem anyway because it happens before windows is even loaded sometimes.  Sometimes it happens at the first intel screen that comes up...sometimes while im exploring around in the BIOS.  Just irritating to pay all that money and it doesn't work.  I guess im just going to deal with it for now and see how much of a problem it really is when Im actually using the computer...haven't really had the chance to use the computer yet since Ive been screwing around with the dang thing tryin to figure out the problem.

     

    Gotta be something with the motherboard...or processor maybe.  Oh well, Ill see how problematic it really is when Im using the thing.  Thanks for the help anyway

  • 7. Re: Having problems with safe mode with Intel DG41RQ
    Flying_Kiwi Community Member
    Currently Being Moderated

    The plot thickens! I didn't realise you were getting random lock-ups as well. Such behaviour can be caused by many things. Commonly RAM (perhaps the wrong spec or incompatible), a dodgy or weak PSU or even ESD damage somewhere along the way can all lead to such symptoms. If you've reinstalled from the original Microsoft media and it's still playing up then it's time to consider these. It'd also be worth having a look at the Intel troubleshooting tool (on their website).

  • 8. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    I guess I wasn't as clear as I should have been on what the problem was.  The processor and motherboard are new and Im pretty good about handling them because I know how easily they can be damaged.  Im sure its not the power supply because I was just using it with the motherboard in my old computer and no problems.  Im going to try playing with the RAM to see if thats the problem.  I got two different kinds of sticks so ill try taking one out at a time to see if the problem goes away.  Let you know if it changes anything.  Thanks again

  • 9. Re: Having problems with safe mode with Intel DG41RQ
    Flying_Kiwi Community Member
    Currently Being Moderated

    Once you find out what RAM is in it, you can check the Intel website to make sure it's compatible. The specs for required memory should be in the pdfs for your motherboard on the site as well.

  • 10. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    Well been playin wit the RAM for a few days now...took one out and jus ran it with one stick.  Took a lot longer to freeze but still did it.  Then switched that ram to the other slot and same thing.  Than took that stick out and put the other one in, tried both slots with it but still did same thing...so then i put both sticks back in and doing the same thing.  Still freezing up but usually takes between 12 to 16 hours instead of only a couple.  Still have not been able to run it a straight 24 hours yet without either freezing or that screen going blank problem. This is wierd because now Im back to both RAM sticks but its happening a lot less often...but still enough to be severly irritating.  Checked the specs on the Ram and motherboard online and they are compatible 2 1GB sticks of 677 MHz DDR2 SDRAM.  Gotta be just a very intermittent problem with the motherboard.  Think its just gonna go back to the store and ill get an Asus or something.        

  • 11. Re: Having problems with safe mode with Intel DG41RQ
    Flying_Kiwi Community Member
    Currently Being Moderated

    ninjasinaction wrote:


    Checked the specs on the Ram and motherboard online and they are compatible 2 1GB sticks of 677 MHz DDR2 SDRAM.  Gotta be just a very intermittent problem with the motherboard.  Think its just gonna go back to the store and ill get an Asus or something.       

    You never mentioned whether you'd checked the RAM voltage (or even if it was confirmed good RAM). RAM voltage is also an important spec - sometimes even the make and part number come into it so if you post full details of the memory here, it can be checked. Just because your PSU was working fine with your old system, does not mean it'll be OK with this one. What make and model is that and how many watts is it rated for? You've also not told us much about the rest of the PC yet eg what case it's installed in, whether there's much air curculation (excess heat can often cause lock-ups), whether there's other cards installed and if so, whether you've tried testing the system without them. I wouldn't go sending things back yet as I strongly suspect you get exactly the same with another board (no matter what brand it is)....

  • 12. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    K heres my specs: Ram is 1 1GB stick of Ballistix, part number is 72598; the other stick is a 1GB PNY with part number 48865.  Dont know how to check the Ram voltage and its not written on the sticks themselves.  But like i said Ive tried one stick at a time and it did the same thing with each one put in separately.  The power supply is a Demon 580W Black Chrome ATX Switching power supply.  Also installed is a ATI Radeon VisionTek HD2400 PCI-Express Graphics card.  Processor is an Intel Celeron E3300 2.50GHz.  Hard drive is a Seagate Barracuda SATA 500GB. And also installed is a PATA Lite-On LTR-24 CD-RW drive and a SATA HP dvd 1270i DVD-RW.  Thats what I got. I can guarantee the system as plenty of air circulation since it has been laying on its side with the one side removed for the past 3 weeks.

     

    I'd be all about getting this thing working--only problem is I can only return something for so long, and that time is running out.  And in all the searching i've been doing in forums its seems that this particular model of motherboard just has many of its own issues.  For example, it has been known to do exactly what its been doing for me here when a third party graphics card is installed, for me it does this, however, even when i had the monitor plugged directly into the MB.  I did the BIOS update to the versions 0013 and 0015 and still does the same thing.  There is also a Windows XP update that makes the onboard LAN unusable.  I had to reinstall Windows to fix that and turn off automatic updates...but now I cant use the XP updates.  There is also a problem I and many

    other people have had where the BIOS settings cant be scrolled through-this one is an easy fix as a USB device just needs to be plugged into it once.

     

    All in all it just seems like a problematic MB.  I dont want to have to return it but it cost me 100 bucks and I dont want to be stuck with a lemon.  Let me know wat you think, but if I cant get it fixed in the next few days its going back

  • 13. Re: Having problems with safe mode with Intel DG41RQ
    mechbob Community Member
    Currently Being Moderated

    Mixing Brand names in RAM is always a bad idea , try getting a matched set and see if your problem goes away???

  • 14. Re: Having problems with safe mode with Intel DG41RQ
    ninjasinaction Community Member
    Currently Being Moderated

    But if mismatched RAM was the problem, then the problem should have been resolved when I used each of the RAM one at a time.

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