1 Reply Latest reply on Nov 12, 2018 9:56 AM by Intel Corporation

    Can't select my HDD?

    SnicksPone

      Hello! Recently I've been pretty scared to install my Intel Optane due to all the complaints but I finally decided to muscle through all the bios updates and boot priority issues. I've installed the Optane software and let it install, and restart the PC. Now I have the option to "Select Fast Intel Optane Memory Drive" and "Select A Compatible Drive To Accelerate". I can select the Optane module installed but only my boot SSD shows up to select the drive to boost. I'd like to boost my 1TB HDD. But it does not show up. I have shrunk the HDD by 16gb to see if that would help but it didn't.

       

      Thanks for your time.

        • 1. Re: Can't select my HDD?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello SnicksPone,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:
           

          • The SSU logs.
             
            1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
            2-            When finished downloading it, open it.
            3-            Attach the file obtained to your reply.
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
          We will be looking forward to your reply including this information.
           
          Best regards,
           
          Josh B.
          Intel Customer Support Technician
          Under Contract to Intel Corporation