2 Replies Latest reply on Nov 14, 2018 10:25 AM by Intel Corporation

    intel rts used for optane acceleration of secondary HDD broken with latest update

    FallenOnMyRifle

      after installing 16.7 RST would no longer open and i was getting random timed BSOD's stating DRIVER_POWER_STATE_FAILURE
      after reverting back to 16.5 the app functions properly and the BSOD's have stopped.

      yes i did try repairing it multiple times and also couldn't uninstall to perform a clean install due to optane acceleration being activated.

        • 1. Re: intel rts used for optane acceleration of secondary HDD broken with latest update
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello FallenOnMyRifle,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:
           

          • The SSU logs.
             
            1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
            2-            When finished downloading it, open it.
            3-            Attach the file obtained to your reply.
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
          • We advise you to follow the configuration guide available in your original equipment manufacturer (OEM) to disable the Optane from your motherboard BIOS in case that you want to reinstall your OS.
           
          We will be looking forward to your reply including this information.
           
          Best regards,
           
          Josh B.
          Intel Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: intel rts used for optane acceleration of secondary HDD broken with latest update
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello FallenOnMyRifle,
             
            Thank you for having contacted Intel Technical Support.  
             
            We have not heard from you since our last communication.
             
            Please let us know if you need further assistance or if we can close this case.
             
            Best regards,
             
            Josh B.
            Intel® Customer Support Technician
            Under Contract to Intel Corporation