4 Replies Latest reply on Mar 4, 2008 6:41 PM by ccz714

    Error of HPOV

    ccz714

       

      Any expert can give me support.

       

       

      I can find the amt machine in LAN,but we can't control the client.

       

       

      ISV: HPOV

       

       

      attached is error log, fyi.

       

       

      Service Logs

      Date

      Description

      Severity

      Originator

      UUID

      AMT FQDN

      Originator Server

      Message ID

      Request ID

      2/27/2008 5:45

      Set rng key on Intel AMT device.

      Information

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      1342113344

      9762

      2/27/2008 5:45

      Exception in set rng key worker: (0xCFFF06AC) SOAP Failure (22): setRngKey: Http error.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596283

      9762

      2/27/2008 5:45

      Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596144

      9761

      2/27/2008 5:45

      Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596167

      9761

      2/27/2008 5:40

      Set rng key on Intel AMT device.

      Information

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      1342113344

      9758

      2/27/2008 5:40

      Exception in set rng key worker: (0xCFFF06AC) SOAP Failure (22): setRngKey: Http error.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596283

      9758

      2/27/2008 5:40

      Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596144

      9757

      2/27/2008 5:40

      Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596167

      9757

      2/27/2008 5:35

      Set rng key on Intel AMT device.

      Information

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      1342113344

      9754

      2/27/2008 5:35

      Exception in set rng key worker: (0xCFFF06AC) SOAP Failure (22): setRngKey: Http error.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596283

      9754

      2/27/2008 5:35

      Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596144

      9753

      2/27/2008 5:35

      Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596167

      9753

      2/27/2008 5:30

      Exception in set rng key worker: (0xCFFF06AC) SOAP Failure (22): setRngKey: Http error.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596283

      9750

      2/27/2008 5:30

      Set rng key on Intel AMT device.

      Information

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      1342113344

      9750

      2/27/2008 5:30

      Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596144

      9749

      2/27/2008 5:30

      Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596167

      9749

      2/27/2008 5:25

      Set rng key on Intel AMT device.

      Information

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      1342113344

      9746

      2/27/2008 5:25

      Exception in set rng key worker: (0xCFFF06AC) SOAP Failure (22): setRngKey: Http error.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596283

      9746

      2/27/2008 5:25

      Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596144

      9745

      2/27/2008 5:25

      Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596167

      9745

      2/27/2008 5:20

      Set rng key on Intel AMT device.

      Information

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      1342113344

      9740

      2/27/2008 5:20

      Exception in set rng key worker: (0xCFFF06AC) SOAP Failure (22): setRngKey: Http error.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596283

      9740

      2/27/2008 5:20

      Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596167

      9739

      2/27/2008 5:20

      Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      HPOPENVIEW

      3489596144

      9739

      2/27/2008 5:19

      Cannot contact provisoned Intel AMT device at FQDN - amt-7800.vprodemo.com.

      Error

      VPRODEMO\SCSServiceAccount

      C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

      amt-7800.vprodemo.com

      HPOPENVIEW

      3489596892

      9738

       

       

        • 1. Re: Error of HPOV
          bcockrel

           

          The last line in your error log states "Cannot contact provisoned Intel AMT device at FQDN - amt-7800.vprodemo.com."  Your DNS may not be resolving the client by FQDN.  Try pinging your client by FQDN and if it fails, flush the DNS cache and then try pinging it by FQDN again.  Then refresh your HPOV window to determine if this resolves your issue.

           

           

          • 2. Re: Error of HPOV
            ccz714

            about FQDN has fixed, thanks for your reply. and now we met the SOAP issue......

            • 3. Re: Error of HPOV
              bcockrel

               

              Do you have a screen shot or text of the soap error you are encountering?

               

               

              When does the soap error occur?

               

               

              • 4. Re: Error of HPOV
                ccz714

                 

                I export the log file , SOAP error is following, pls refer to it.

                 

                 

                This error not reproduce every time, about 4/5 reproduce.

                 

                3/4/2008 5:47

                SOAP Failure (1): setPowerOptions: PT_STATUS_INTERNAL_ERROR: An internal error in the Intel(R) AMT device has occurred.

                Error

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                3489597100

                12049

                3/4/2008 5:47

                Set power policies.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342113355

                12049

                3/4/2008 5:47

                Set ACL.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                1342113354

                12049

                3/4/2008 5:47

                Successfully removed existing 802.1x wired profile.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112755

                12049

                3/4/2008 5:47

                Remove existing 802.1x wired profile.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112754

                12049

                3/4/2008 5:47

                Successfully set wireless profile ProDemoAP.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112744

                12049

                3/4/2008 5:47

                Setting wireless profiles...

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112724

                12049

                3/4/2008 5:47

                Set enabled interfaces.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342113352

                12049

                3/4/2008 5:47

                Set TLS options.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342113349

                12049

                3/4/2008 5:47

                Set Ping Response.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112602

                12049

                3/4/2008 5:47

                Set the host name to cpro01.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112600

                12049

                3/4/2008 5:47

                Set domain name to vprodemo.com.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342112599

                12049

                3/4/2008 5:47

                Synchronize clock on Intel AMT device.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342113345

                12049

                3/4/2008 5:47

                Set rng key on Intel AMT device.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342113344

                12049

                3/4/2008 5:47

                Start configuring the Intel AMT device UUID: B9BAE87A92C011DC1A9866990E45C129.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                1342112596

                12049

                3/4/2008 5:47

                Provisioning Intel AMT device UUID: B9BAE87A92C011DC1A9866990E45C129.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                1342112609

                12041

                3/4/2008 5:47

                Set Intel AMT device configuration parameters.

                Information

                VPRODEMO\ADMINISTRATOR

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01.vprodemo.com

                HPOPENVIEW

                1342113563

                0

                3/4/2008 5:46

                Set Intel AMT device configuration parameters.

                Information

                VPRODEMO\ADMINISTRATOR

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                cpro01

                HPOPENVIEW

                1342113563

                0

                3/4/2008 5:45

                No rows found in get Configuration Parameters..

                Error

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                3489595553

                12041

                3/4/2008 5:45

                Provisioning Intel AMT device UUID: B9BAE87A92C011DC1A9866990E45C129.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                1342112609

                12041

                3/4/2008 5:45

                Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

                Error

                VPRODEMO\SCSServiceAccount

                C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

                HPOPENVIEW

                3489596144

                12044

                3/4/2008 5:45

                Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

                Error

                VPRODEMO\SCSServiceAccount

                C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

                HPOPENVIEW

                3489596167

                12044

                3/4/2008 5:44

                No rows found in get Configuration Parameters..

                Error

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                3489595553

                12041

                3/4/2008 5:44

                Provisioning Intel AMT device UUID: B9BAE87A92C011DC1A9866990E45C129.

                Information

                VPRODEMO\SCSServiceAccount

                B9BAE87A-92C0-11DC-1A98-66990E45C129

                HPOPENVIEW

                1342112609

                12041

                3/4/2008 5:44

                Incoming connection from 192.168.0.100:16994

                version 2

                count 0

                UUID B9BAE87A92C011DC1A9866990E45C129.

                Information

                VPRODEMO\SCSServiceAccount

                HPOPENVIEW

                1.34E+09

                0

                3/4/2008 5:40

                Exception when trying to push request - 0xCFFF0089 : Another process is currently working on Intel AMT device..

                Error

                VPRODEMO\SCSServiceAccount

                C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

                HPOPENVIEW

                3489596144

                12038

                3/4/2008 5:40

                Exception when processing Maintenance worker - 0xCFFF0089 : Another process is currently working on Intel AMT device."

                Error

                VPRODEMO\SCSServiceAccount

                C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

                HPOPENVIEW

                3489596167

                12038

                3/4/2008 5:35

                SOAP Failure (21): getFullCoreVersion: Timeout - connect failed in tcp_connect()

                Error

                VPRODEMO\SCSServiceAccount

                C9796B3F-A955-11DC-BBDA-FE9DD0CD000F

                HPOPENVIEW

                3489597100

                11842