1 2 Previous Next 26 Replies Latest reply: Dec 5, 2011 8:51 AM by Janet Hopper RSS

Intel Active Management Technology Status: Disabled

jemonty Community Member
Currently Being Moderated

Hi,

 

I am new to AMT vPro technology and just now testing it out on a new Dell 755 workstation.  Initially, I attempted to provision the workstation in Enterprise mode, but was not having any luck with that.  As a test, I switched to SMB mode and found that I can't access the web interface.   I have been on the phone with Landesk support as well as Dell tech support to no avail.

 

 

After enabling vpro in the MEBx BIOS extension, I get the following status messages:

 

MT version 3.0.5.1125
Intel AMT enabled
Intel AMT not configured
Inventory Update
Field Replaceable Unit List:
Table Mismatch - Updating Intel AMT (Complete)
Setting New Table Fingerprint (Complete)
Media List
Table Mismatch - Updating Intel AMT (Complete)
Setting New Table Fingerprint (Complete)
SMBIOS Table
Table Mismatch - Updating Intel AMT (Complete)
Setting New Table Fingerprint (Complete)
ASF Table
Table Mismatch - Updating Intel AMT (Complete)
Setting New Table Fingerprint (Complete)

 

Also, after logging into Windows XP, I get the following popup:

 

"Intel Active Management Technology status:  Disabled"

 

Also, I get the following error in the event log:

 

Source: Intel AMT
Category: UNS
Description: Intel Active Management Technology Status: Disabled Failed to subscribe to the local Intel AMT.

 

Following is a list of the troubleshooting steps I have tried so far:

 

  • Flashed the BIOS to version A08

  • Upgraded the MEBx from 3.0.2.0004 to 3.0.5.1125

  • Installed/reinstalled the Intel ME Interface (HECI) drivers

  • Installed/reinstalled the Intel AMT SOL/ LMS drivers

  • Reinstalled the NIC driver software

  • Unprovisioned/reprovisioned the workstation several times.

  • Reset the CMOS with jumper and by physically removing the battery.

  • Confirmed the AMT configuration settings with both Dell and Landesk tech support.

 

As you can see, I have invested a significant amount of time in troubleshooting on my own and with tech support.  Any suggestions you have would be greatly appreciated.

 

 

 

 

 

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