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    Intel Active Management Technology Status: Disabled

    jemonty

      Hi,

       

      I am new to AMT vPro technology and just now testing it out on a new Dell 755 workstation.  Initially, I attempted to provision the workstation in Enterprise mode, but was not having any luck with that.  As a test, I switched to SMB mode and found that I can't access the web interface.   I have been on the phone with Landesk support as well as Dell tech support to no avail.

       

       

      After enabling vpro in the MEBx BIOS extension, I get the following status messages:

       

      MT version 3.0.5.1125
      Intel AMT enabled
      Intel AMT not configured
      Inventory Update
      Field Replaceable Unit List:
      Table Mismatch - Updating Intel AMT (Complete)
      Setting New Table Fingerprint (Complete)
      Media List
      Table Mismatch - Updating Intel AMT (Complete)
      Setting New Table Fingerprint (Complete)
      SMBIOS Table
      Table Mismatch - Updating Intel AMT (Complete)
      Setting New Table Fingerprint (Complete)
      ASF Table
      Table Mismatch - Updating Intel AMT (Complete)
      Setting New Table Fingerprint (Complete)

       

      Also, after logging into Windows XP, I get the following popup:

       

      "Intel Active Management Technology status:  Disabled"

       

      Also, I get the following error in the event log:

       

      Source: Intel AMT
      Category: UNS
      Description: Failed to subscribe to the local Intel AMT.

       

      Following is a list of the troubleshooting steps I have tried so far:

       

      • Flashed the BIOS to version A08

      • Upgraded the MEBx from 3.0.2.0004 to 3.0.5.1125

      • Installed/reinstalled the Intel ME Interface (HECI) drivers

      • Installed/reinstalled the Intel AMT SOL/ LMS drivers

      • Reinstalled the NIC driver software

      • Unprovisioned/reprovisioned the workstation several times.

      • Reset the CMOS with jumper and by physically removing the battery.

      • Confirmed the AMT configuration settings with both Dell and Landesk tech support.

       

      As you can see, I have invested a significant amount of time in troubleshooting on my own and with tech support.  Any suggestions you have would be greatly appreciated.

       

       

       

       

       

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