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Please run the Intel(R) Processor Identification Utility to determine if the system is detecting the feature as enabled.
You can download the Intel(R) Processor Identification Utility at:
If this feature apears as disabled, you will need to go into the BIOS of the motherboard and enable that feature.
If it apears as enabled, then I would recommend installing the latest BIOS version for your motherboard, and if that does not solve the issue you might want to try a clean installation of the operating system.