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Blue Screen - Driver Power State Failure

idata
Employee
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My laptop does not shut down completely when powered off. I got a blue screen indicating that there was a Driver Power State Failure. I got someone to review the dump files from the last two failures. There seems to be an issue with my iastor driver (Version 8.9.2.1002). I've been trying to find an update to the drive, but can't find one in the support section on the site. Can someone help me out here?

P.S. My BIOS is INSYDE 1.70 , 09/15/2009; model number A500-ST5601; OS: Windows 7

Dump message below:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`0328ee50 Debug session time: Thu May 6 13:08:54.983 2010 (GMT-4) System Uptime: 0 days 8:20:22.918 Loading Kernel Symbols ............................................................... ................................................................ ................................. Loading User Symbols Loading unloaded module list ........ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000009F, {4, 258, fffffa8003d00040, fffff80000b9c4d0} Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption Followup: memory_corruption --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem. Arg2: 0000000000000258, Timeout in seconds. Arg3: fffffa8003d00040, The thread currently holding on to the Pnp lock. Arg4: fffff80000b9c4d0 Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 4 FAULTING_THREAD: fffffa8003d00040 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: CODE_CORRUPTION BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff800030c8752 to fffff800030c74da STACK_TEXT: fffff880`02fd2130 fffff800`030c8752 : fffffa80`03d00040 fffffa80`03d00040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a fffff880`02fd2270 fffff800`030ca8af : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2 fffff880`02fd2300 fffff800`031d17f5 : fffffa80`05e30c00 fffffa80`00000000 fffffa80`04a69b00 fffffa80`05e5a300 : nt!KeWaitForSingleObject+0x19f fffff880`02fd23a0 fffff880`01104c28 : fffffa80`046d91a0 fffffa80`046d9050 00000000`00000001 00000000`00000000 : nt!IoReleaseRemoveLockAndWaitEx+0x45 fffff880`02fd23e0 fffffa80`046d91a0 : fffffa80`046d9050 00000000`00000001 00000000`00000000 00000000`00000020 : iaStor+0x50c28 fffff880`02fd23e8 fffffa80`046d9050 : 00000000`00000001 00000000`00000000 00000000`00000020 fffff880`01042a80 : 0xfffffa80`046d91a0 fffff880`02fd23f0 00000000`00000001 : 00000000`00000000 00000000`00000020 fffff880`01042a80 fffffa80`05e67030 : 0xfffffa80`046d9050 fffff880`02fd23f8 00000000`00000000 : 00000000`00000020 fffff880`01042a80 fffffa80`05e67030 fffffa80`046d91a0 : 0x1 STACK_COMMAND: .thread 0xfffffa8003d00040 ; kb CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt fffff800030c7805 - nt!SwapContext_PatchXSave+2 [ 01:21 ] fffff800030c78e8 - nt!SwapContext_PatchXRstor+2 (+0xe3) [ 09:29 ] fffff800030c7aa5 - nt!EnlightenedSwapContext_PatchXSave+2 (+0x1bd) [ 01:21 ] fffff800030c7b8a - nt!EnlightenedSwapContext_PatchXRstor+2 (+0xe5) [ 09:29 ] 4 errors : !nt (fffff800030c7805-fffff800030c7b8a) MODULE_NAME: memory_corruption IMAGE_NAME: memory_corruption FOLLOWUP_NAME: memory_corruption DEBUG_FLR_IMAGE_TIMESTAMP: 0 MEMORY_CORRUPTOR: ONE_BIT_LARGE FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_ONE_BIT_LARGE BUCKET_ID: X64_MEMORY_CORRUPTION_ONE_BIT_LARGE Followup: memory_corruption ---------

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DArce
Valued Contributor III
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You should try using the latest BIOS that has been provided for this computer, which is posted here:

http://support.toshiba.com/support/modelHome?freeText=2360267 http://support.toshiba.com/support/modelHome?freeText=2360267

In addition, try using Intel(R) Rapid Storage Technology 9.6, instead of Intel(R) Matrix Storage Manager 8.9. This can be downloaded from this URL:

http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/15251/eng/STOR_allOS_9.6.0.1014_PV.exe&lang=eng&Dwnldid=15251&DownloadType=Drivers&keyword=9.6 http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/15251/eng/STOR_allOS_9.6.0.1014_PV.exe&lang=eng&Dwnldid=15251&DownloadType=Drivers&keyword=9.6

You just need to run this executable file and this will update the driver by itself with no need to uninstall Intel(R) Matrix Storage Manager

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