6 Replies Latest reply on May 16, 2010 1:03 PM by DukeP

    Can I obtain a RMA  on Intel X25-M G2s without a store invoice?

    jmoihl

      hi

       

      I recently purchased some retail Intel X25-M 80GB SSD from eBay in the USA without thinking about warranty issues.

      I only later found out from reading the warranty T&C that Intel might require a proof a purchase.  The only proof of purchase is the Paypal invoice the seller has issued me.  Will this be sufficient to obtain warranty from Intel? ( the seller can't provide a proper receipt unfortunately)

       

      or can I obtain RMA service based on the drive's serial number information?  Has anyone returned a drive to Intel for service before?

       

       

      any info or help would be appreciated.

        • 1. Re: Can I obtain a RMA  on Intel X25-M G2s without a store invoice?
          Cpt.Dogfruit

          In europe you definately need the proof of purchase.....

          • 2. Re: Can I obtain a RMA  on Intel X25-M G2s without a store invoice?
            Flamenko1

            I have heard of several who simply went to Intel and they didnt ask for a receipt whatsoever.  lets face it, the drive hasnt been out longer than the warranty yet which is something you can bring up if they try and deny it.

            • 3. Re: Can I obtain a RMA  on Intel X25-M G2s without a store invoice?
              Cpt.Dogfruit

              As i said, in europe at least it dosen't work like that, they need an invoice for any of their high value products, extreme CPUs SSDs Servers etc

              • 4. Re: Can I obtain a RMA  on Intel X25-M G2s without a store invoice?
                DukeP

                I can confirm this.

                 

                And it gets better: They needed it either scanned or faxed - preferrably faxed.

                 

                Yes, the good old fax. Invented around 1870... (http://en.wikipedia.org/wiki/Fax)

                 

                Since I purchased my SSD through an online store, all I got was an email with a .pdf.

                So I printed that.

                And found a working fax somewhere.

                 

                Its funny if it was'nt true...

                 

                Still don't know whether they will replace the disk or try to fix it. I would MUCH prefer the latter, especially if I can get the content back!

                 

                ~~DukeP~~

                • 5. Re: Can I obtain a RMA  on Intel X25-M G2s without a store invoice?
                  jmoihl

                  ok thanks all for the comments above.

                   

                  Since the first post I have rang Intel twice.

                   

                  First time I got the comment that they are now only offering direct Intel RMA service to their channel (retailer) members, so they told me to go back to the original point of purchase first and ask the retailer to deal with the RMA.  I told them this is difficult as I purchase it overseas, but the reaction on the other end kinda like "too bad we cant help you"

                   

                  After the conversation I clearly remember on the intel website and the cd that came with the SSD it clearly states customers can contact their retailer or Intel directly. So I went through the support pages and found the exact T&C stating just that.

                   

                  I rang back again ( got a different person i believe)  , I told her i want to do a RMA, but the item was purchased overseas (from the USA).  She said again Intel has now changed its policy and only  can offer this service for retailer channel members.  I pointed out the statement in the Warranty TC and said it is very difficult for me to do so unless i send it overseas.  At this point she said out of curtersy , intel can do a service support for me.. but please ring the tech. support hotline first to further trouble shoot.  When I asked her what kind of information is required if I do need RMA, she said only the product serial number is needed, as they can use that to check on their database.  I guess sometimes its luck of the draw on the support you get...

                   

                   

                  I believe all manufacturer have a database of their products and using the serial should be suffice.  I guess its more strict in some areas such as europe. But I don't know why they would need the original invoice for. I don't believe they will check it with the retailer everytime there is a RMA claim...  only thing I can think of, is the purchase date would be different to the manufacture date, and the warranty should start at the time of purchase - this is only for the benefit of the consumer but should not limit them from claiming the warranty if they do not have it.

                  • 6. Re: Can I obtain a RMA  on Intel X25-M G2s without a store invoice?
                    DukeP

                    I can only say - best of luck.

                    Check out here http://communities.intel.com/thread/13274

                    What You might be expected to do, before being admitted to the RMA line.

                     

                    ~~DukeP~~