3 Replies Latest reply on Nov 5, 2018 2:08 PM by Intel Corporation

    Intel optane install error. Bios config not supported with optane memory.

    kiwikev77

      I am getting an error trying to get the optane memory that came with my motherboard.

      Z370 AORUS GAMING 7-OP

      I get an error saying my bios config is not supported.

      I am in achi mode and have tried drivers etc.

      And i have tried different bios settings but my samsung ssd would show if i manualy put the bios into Intel RST premium with Intel optane system acceleration.

        • 1. Re: Intel optane install error. Bios config not supported with optane memory.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello kiwikev77,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:
           

          • The SSU logs.
             
            1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
            2-            When finished downloading it, open it.
            3-            Attach the file obtained to your reply.
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
          • We advise you to follow the configuration guide available in your original equipment manufacturer (OEM) in your case Gigabyte and let us know the results.
           
          We will be looking forward to your reply including this information.
           
          Best regards,
           
          Josh B.
          Intel Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: Intel optane install error. Bios config not supported with optane memory.
            kiwikev77

            After contacting gigabyte i found that i was having issues with the way the board was setup.

            My graphics card in pcie slot 1 made the sata3 slot 1 not work.

            And having the optane memory in the top m2 slot meant that sata3 slots 4 and 5 did not work.

            So i moved the optane memory to the middle m2 slot unfortunately under my graphics card (the only place i could have everything work properly.)

            This only uses the sata3 port 0.

            I then moved my hard drives etc to sata ports 2 3 4 and 5.

            Installed the optane memory and changed my hard drive from mbr to gpt and everything now works

            I really hope this helps anyone else having the same issues.

            Status

            Fixed

            • 3. Re: Intel optane install error. Bios config not supported with optane memory.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello kiwikev77,
               
              Thank you for your reply.
               
              We appreciate the time you took to share your solution with the community. If you need further assistance please do not hesitate to contact us back.
               
              Best regards.
               
              Josh B.
              Intel Customer Support Technician
              Under Contract to Intel Corporation