7 Replies Latest reply on Nov 9, 2018 7:21 AM by Intel Corporation

    Wireless 3168NGW installed but can't connect to any networks

    CheyChey

      I recently got an MSI MS-B905c wifi bluetooth combo 1x pcie card. This wifi card contains a mini pcie wireless 3168NGW. I installed it in an older windows 7 32bit retro pc and was successful in installing the correct drivers for wifi and bluetooth. The bluetooth works perfectly fine but the wifi end has issues. Device manager identifies the card correctly. The issue I'm having is its able to pick up the networks around me but I'm not able to connect to them. When i try to connect to my network I get the password prompt I enter the correct password and then after a couple of seconds I get the message that windows cannot connect to my network. I have installed

      Intel PROSet/Wireless WiFi and drivers 20.70.0 and have also downgraded to 20.60.0 as well. I even tried using intel's own wifi manager to connect to the network but for some reason inter wireless manager reports no wifi networks. I ran the manual diagnostics and it fails at the scan test, but the windows network program is able to see the networks. I even selected the option in intels wireless manager to allow windows to manage wifi networks but that didn't work. I even disabled and then enabled the card again to see if that does anything with no luck. Contacting msi didn't help as they apparently don't have support anymore. Any help would be appreciated.

        • 1. Re: Wireless 3168NGW installed but can't connect to any networks
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello CheyChey,
           
          Thank you for posting in our Intel ® communities.
          I understand that you are experiencing performance issues with your Intel® Dual Band Wireless-AC 3168.
          Based on the description of your case I noticed that you installed the unit (or came pre-installed) on a 1x pcie card, however the actual form factor of the unit is M.2 2230.
          In the meantime, I strongly suggest you to perform a Clean Installation of Wireless Drivers following the steps on the previous link.
          Here you will find the latest drivers for your machine.
          The reason that we ask if this is a wireless integration is because Integrations are subject to country-specific legal regulations. Some countries require the Intel® Wireless Adapters to be certified with the antenna that is intended to be used together in the system, while some countries require the Intel® Wireless Adapter to be certified at the full system level. For example, in the US, the official rules governing the use of antennas with certified modules is covered under rule parts 15.203, 15.247 and 15.407. These can be accessed and/or downloaded at the FCC site.
          An Intel® Wireless Adapter installed in a system that is being sold on the market doesn't necessarily mean that same wireless adapter can be used or installed in any other systems for the above mentioned reason.
          As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.
           If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except the retail products below). Only the manufacturer or its authorized representative can install the adapters.
           If you have already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.
          Intel is a supplier of laptop components and does not manufacture or sell complete laptop systems. Your system manufacturer may have altered the features, incorporated customizations, or made other changes to the software or hardware packaging they provide.
          The only retail wireless adapters currently supported by Intel are the Intel® Dual Band Wireless-AC 7260 + Bluetooth® for Desktop, and the Intel® Dual Band Wireless-AC 8265 Desktop Kit. These retail products are intended to be installed in Desktop PC with the antennas bundled in the box. They are not intended for wireless adapter upgrade in laptop PC.
          I hope this helps.
          Regards,
          Diego S.
          Intel (R) Customer Support Technician
          Under Contract to Intel (R) Corporation
           

          • 2. Re: Wireless 3168NGW installed but can't connect to any networks
            CheyChey

            You are absolutely right that its a pcie to m.2 wifi integration. I have link the wifi card here. It is sold preinstalled on the pcie 1x to m.2 adapter. I have already done a clean install of the drivers, but will try it again based on your instructions and report back.

            • 3. Re: Wireless 3168NGW installed but can't connect to any networks
              CheyChey

              As suggest I have done a clean installation and I'm still running into the same issues as described in my original post.

              • 4. Re: Wireless 3168NGW installed but can't connect to any networks
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello CheyChey
                Thank your response.
                In this case, the best approach will be to contact your system manufacturer so they can assist you further with your inquiry.
                Here is the link for MSI’s live support.
                Hope this helps.
                Regards,
                Diego S.
                Intel (R) Customer Support Technician
                Under Contract to Intel (R) Corporation
                 

                • 5. Re: Wireless 3168NGW installed but can't connect to any networks
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello CheyChey,
                  We just wanted to double check if were able to contact your OEM.
                  Please do not hesitate on contacting us back if you need further guidance.
                  Regards,
                  Diego S.
                  Intel (R) Customer Support Technician
                  Under Contract to Intel (R) Corporation
                   

                  • 6. Re: Wireless 3168NGW installed but can't connect to any networks
                    CheyChey

                    hi diego if you have read the second last line in my original post mentioning I did contact msi and have gotten no help in that regards.

                    • 7. Re: Wireless 3168NGW installed but can't connect to any networks
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello CheyChey,
                      Thank you for your response
                      I understand that you already tried to contact them before with no luck.
                      I shared that link for their live support; however you can contact them here on their HOTLINE SUPPORT where you can call, create a web ticket or get a chat representative.
                      I hope this helps.
                      Regards,
                      Diego S.
                      Intel (R) Customer Support Technician
                      Under Contract to Intel (R) Corporation