7 Replies Latest reply on Nov 1, 2018 3:22 PM by Intel Corporation

    How to stop Intel Optane Memory disabling on reboot?

    iLablanc

      Hi,

       

      I have my Intel Optane Memory enabled on my secondary drive with the latest Intel Optane Memory software connected to my Gigabyte Z370P D3 motherboard.

       

      I can set up and enable the Optane Memory fine on my secondary drive but the issue I am having is that after I power on my machine every morning the Intel Optane Software says "Disabling Intel Optane Memory" then asks me to restart then I have to enable it again.

       

      Is there any way I can stop this from happening?

       

      Thanks.

        • 1. Re: How to stop Intel Optane Memory disabling on reboot?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello iLablanc,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:
           

          • The SSU logs.
             
            1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
            2-            When finished downloading it, open it.
            3-            Attach the file obtained to your reply.
            We will be looking forward to your reply.

          Best regards,

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: How to stop Intel Optane Memory disabling on reboot?
            iLablanc

            Hi Josh,

             

            Firstly, thank you for taking the time to get back to me.

             

            I just did SSU scan but this was when I powered the machine on for it to say it is disabling, is that OK?

             

            Disk 3 is the drive I have set up with Intel Optane Memory. The version I am using is 16.5.0.1027, I have tried the latest version of both RST and Intel Optane Memory Software but they seem not to recognise the disk when I try to enable it.

             

            Kind regards,

             

            Levi

             

            PS I took your advice and installed the latest version of Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver

             

            It has allowed me to enable the drive, I will power it off over night and update you on the outcome.

            • 3. Re: How to stop Intel Optane Memory disabling on reboot?
              iLablanc

              Just powered on my machine and with the Intel Rapid Storage Technology software (the latest version) it is also disabling on reboot.

              • 4. Re: How to stop Intel Optane Memory disabling on reboot?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello iLablanc,
                 
                Thank you for your reply.
                 
                Based on the information you provided we noticed the following:
                 

                1. From the Disk Management screenshot, we noticed that you don’t have a reserved unallocated space of at least 5MB at the end of the boot drive. This is necessary for the module to work properly. Seems to be that at the moment of partitioning your C: drive you did not reserve that space.
                   
                  Please create this unallocated space and try again to accelerate your system. If after creating this unallocated space at the end of the drive you are still experiencing the same issue provide us with a screenshot of the disk management at the moment that the Optane is disabling.
                2. Based on the SSU your BIOS is set up in legacy mode please check your BIOS settings with your OEM in your case “Gigabyte” for the recommended BIOS configuration.
                 
                We will be looking forward to your reply letting us know the results.
                 
                Best regards,
                Josh B.
                Intel® Customer Support Technician
                Under Contract to Intel Corporation
                • 5. Re: How to stop Intel Optane Memory disabling on reboot?
                  iLablanc

                  Hi Josh,

                   

                  Would the unreserved memory be an issue even if that is not the drive I am looking to pair with the Intel Optane Memory?

                   

                  I am not sure as to why SSU is showing that I am booting in Legacy mode, I have attached my msinfo results that the BIOS mode is UEFI and it is showing within the BIOS itself.

                   

                  Another issue I am having now is that after the reboot it will disable Intel Optane, I need to uninstall then reinstall the software for it to see the disk I want to pair with Intel Optane Memory.

                   

                  Kind regards,

                   

                  Levi

                  • 6. Re: How to stop Intel Optane Memory disabling on reboot?
                    iLablanc

                    You can close this.

                     

                    Have decided to remove the Intel Optane Memory after it caused two blue screens and deleted all the data off two of my drives.

                    • 7. Re: How to stop Intel Optane Memory disabling on reboot?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello iLablanc,
                       
                      Thank you for your reply.
                       
                      To answer your questions:
                       
                      Would the unreserved memory be an issue even if that is not the drive I am looking to pair with the Intel Optane Memory?
                       
                      To support system acceleration with Intel Optane Memory, the SATA disk must contain at least 5MB of continuous unallocated space at the end of the booting drive. Intel Optane Memory needs the space to store configuration information and to successfully pair the SATA drive with the memory module.
                       
                      Please, do not hesitate to contact us back if you decide to reinstall the module on your PC and further assistance is required.
                       
                      As per your consent, this case is now closed.
                       
                      Best regards,
                       
                      Josh B.
                      Intel® Customer Support Technician
                      Under Contract to Intel Corporation