4 Replies Latest reply on Nov 7, 2018 12:52 PM by Intel Corporation

    Intel Dual Band Wireless-AC 8265 Bluetooth failing (WIFI works)

    jacksomm

      Hello,

       

      This motherboard is an MSI H270I Gaming Pro AC, it has an OnBoard Intel Dual band Wireless-AC 8265 card (with bluetooth and WiFi).  Starting a day or two ago, the bluetooth has been unresponsive.  The WIFI still works perfectly.  I've reinstalled the drivers (From MSI's links, and also referenced on the Intel Forums here) for both WIFI and the Intel Bluetooth Driver.  I noticed there is also an Unknown USB Device that is failing to start with a Code 43 now (not sure if related, but possibly.)

       

      I've tested using another external USB Bluetooth Adapter, and the external USB Bluetooth works perfectly fine.  I've updated all Windows Updates, BIOS, and chipset drivers. 

       

      Any ideas on what to test with the OnBoard 8265?

       

      Thanks.

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