2 Replies Latest reply on Oct 20, 2018 12:20 AM by gingerbread60

    AC  9560 cannot be started - code 10


      After reviewing all threads on AC 9560 still got no effect trying to resolve the problem.

      If anyone has an "effective" idea PLS share.

      Last SSU scan attached.

      THX in advance.

        • 1. Re: AC  9560 cannot be started - code 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello gingerbread60,


          Thank you for posting on the Intel ® communities.


          I can see that you are getting an error code -10 with your wireless adapter.


          Regarding this, I have compiled a few steps that you can try to fix the issue at hand, please refer to the information below:


          1. Restart your computer if you haven't done so already.  The error Code 10 you're seeing could have been caused by a temporary problem in Device Manager or with the hardware. If so, a reboot might fix the Code 10 error.
          2. Remove any hardware you may added to the computer prior to the error message. There could be a device causing a hardware conflict or compatibility issues.  Did you install a device or make a change in Device Manager just before the Code 10 error appeared? If so, it's possible that the change you made caused the Code 10 error. Undo the change if you can, restart your PC, and then check again for the Code 10 error.
          3. Perform a clean installation of drivers. Uninstalling and then reinstalling the drivers for the device is a likely solution to a Code 10 error. Notice that Properly reinstalling a driver is not the same as simply updating a driver. A full driver reinstall involves completely removing the currently installed driver and then letting Windows install it over again from scratch.
          4. Update the drivers for the device. It's also very possible that installing the latest drivers for the device could correct the Code 10 error, even if these drivers were previously functional.
          5. Another possibility, while not very likely, is that the device is not compatible with your version of Windows. You can always check with the OEM (Original Equipment Manufacturer)
          6. Something else that could be tried is to reset the BIOS settings, this can be done by accessing the BIOS itself and looking for the option to get the BIOS settings back to default, you can get more information and assistance by contacting the manufacturer which in this case is Asus*.
          7. As a last resource, if you're positive that a hardware problem isn't causing the Code 10 error, you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. I don't recommend doing either before you replace the hardware, but you may have to give them a try if you're out of other options.


          I hope this helps.


          David V

          Intel Customer Support Technician
          Under Contract to Intel Corporation

          • 2. Re: AC  9560 cannot be started - code 10



            THX for quick reply.

            Resetting BIOS to factory defaults helped


            Best regards