10 Replies Latest reply on Nov 12, 2018 1:04 PM by Intel Corporation

    MacBook video stream issues

    GorillaLogic

      Hello there.

       

      I am running a hub for small room, but when I connect a MacBook and share the content of my screen I have some issues.

       

      For example:

       

      - I using power point, when I switch from one slide to another the render is not good. When I switch from slide 5 to slide 6 I can still see some text or images from the previous slide(5).

      - If I stream video from YouTube from my MacBook to the hub, the video sometimes frozen and is very, very slow.

       

      Any ideas are welcome

       

      Regards,

        • 1. Re: MacBook video stream issues
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          : Thank you for joining the Intel communities.

          In order to better assist you, we just wanted to confirm a few details:
           
          HUB manufacturer(s):
          HUB model(s) and SKU:
          Client model(s):
          Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:
          Intel Unite® Client version:
          Intel Unite® HUB version:
          Intel Unite® Server version:
          Intel Unite® Small Business version (if applies):
          Intel Unite App Extended display driver version (if applies):
          HUB and Client Graphics Driver version:
          Number of systems affected:

          Intel Plug in information
          Name of the plugin:
          Plugin Version:

          Regards,
          Alberto R.

          Intel Customer Support Technician    
          Under Contract to Intel Corporation

          • 2. Re: MacBook video stream issues
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            : I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

             

            Regards,
            Alberto R.

             

            Intel Customer Support Technician   
            Under Contract to Intel Corporation

            • 3. Re: MacBook video stream issues
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              : I just wanted to confirm if you still need our assistance and if you saw the information requested previously?

               

              Regards,

              Alberto R.

               

              Intel Customer Support Technician   

              Under Contract to Intel Corporation

              • 4. Re: MacBook video stream issues
                GorillaLogic

                Hi there, thank you all,

                 

                Sorry for the delayed response.

                 

                Here is the requested information:

                 

                HUB manufacturer(s): HP

                HUB model(s) and SKU: HP Elite Slice EEP

                Client model(s): MacBook Pro Mid 2015

                Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version: Windows 10 Pro 64 bit

                Intel Unite® Client version: 3.3.1

                Intel Unite® HUB version: 3.3.150.19

                Intel Unite® Server version: N/A

                Intel Unite® Small Business version (if applies): N/A

                Intel Unite App Extended display driver version (if applies):

                HUB and Client Graphics Driver version:

                         Processor: Intel® Core™ i7-6650U Processor
                         HUB: Intel HD Graphics 530 / 20.19.15.4463

                         Client: Intel Iris Pro

                Number of systems affected:

                      Only one MacBook Pro

                Intel Plug in information

                Name of the plugin:

                Plugin Version:

                 

                Regards,

                • 5. Re: MacBook video stream issues
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi : You are very welcome. Thank you very much for providing that information.

                  We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

                  Regards,
                  Alberto R.

                  Intel Customer Support Technician    
                  Under Contract to Intel Corporation

                  • 6. Re: MacBook video stream issues
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    : I sent you a private message, please check your inbox.

                    Regards,
                    Alberto R.

                    Intel Customer Support Technician    
                    Under Contract to Intel Corporation

                    • 7. Re: MacBook video stream issues
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      I just wanted to check if you received the private message that we sent you and if you need further assistance on this matter?

                      Regards,
                      Alberto R.

                      Intel Customer Support Technician    
                      Under Contract to Intel Corporation

                      • 8. Re: MacBook video stream issues
                        GorillaLogic

                        Thank you,

                         

                        I follow the steps you mention but I still have issues displaying the content from the MacBook Pro. 

                         

                        I really want to use this Intel Unite software in our bussines.

                         

                        Regards,

                        • 9. Re: MacBook video stream issues
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Thank you for that information, we will continue with our research on this subject, I will post all the details on this thread once I get any updates.

                          Regards,
                          Alberto R.

                          Intel Customer Support Technician    
                          Under Contract to Intel Corporation

                          • 10. Re: MacBook video stream issues
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Thank you very much for providing those results.

                            We will continue with our research on this subject, I will post all the information in here as soon as I get any updates.

                            Regards,
                            Alberto R.

                            Intel Customer Support Technician    
                            Under Contract to Intel Corporation