2 Replies Latest reply on Oct 17, 2018 3:43 PM by Intel Corporation

    Intel Optane Bios problem

    PostS

      I can't run Intel Optane because of error 0xA008002D,but i have latest bios and my bios mode is UEFi.
      I don't know what to do.
      My laptop is Lenovo Legion y530,I reinstall windows few time but nothing seems to work.
      Of course my hdd is gpt format.

       

      Thanks in advance

        • 1. Re: Intel Optane Bios problem
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello PostS,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:
           

          • The SSU logs.
             
            1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
            2-            When finished downloading it, open it.
            3-            Attach the file obtained to your reply.
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
           
          We will be looking forward to your reply.

          Best regards,

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: Intel Optane Bios problem
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello PostS,

            Thank you for having contacted Intel Technical Support.   
             
            We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
             
            Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
             
            We will be looking forward to your reply.

            Best regards,

            Josh B.
            Intel® Customer Support Technician
            Under Contract to Intel Corporation