This message was posted on behalf of Intel Corporation
wallacebill48: We will assist you with this matter.
To provide the most accurate information, please provide the following information:
What is the model of the motherboard?
What is the model of the processor?
If this is a laptop, what is the model of it?
Which Windows version are you using?
If you are using the Windows® RS4 version, please follow the steps below:
Perform a system restore to a point when the audio was working, and then update the graphics driver to version 188.8.131.5226 or newer.
Steps to perform a System Restore on Windows* 10:
-In the Search option located in the start menu type in Restore
-'Create a Restore Point' should show up as best match, click on it.
-Click on 'System Restore'.
-Click on 'Next' after the initial Wizard screen.
-Select either 'Recommended' restore point or 'Choose a different restore point' if you have manually made previous backups.
-Select a restore point from the list of available options.
-Click on 'Next' to finish.