1 Reply Latest reply on Oct 10, 2018 11:01 AM by Intel Corporation

    The operating system did not shutdown cleanly. Reconstructing cache metadata.

    AvengerDE

      I've got a new laptop (ACER Aspire 3 A315-51-3388) with i3 8th Generation and 16 GB Optane memory.


      The speed is really amazing, BUT

       

      for the second time now I am experiencing the same problem as described here:


      The operating system did not shutdown cleanly. Reconstructing cache - Microsoft Community

       

      The system is not booting any more!

       

      W!th some trial an error (including restoration of a system checkpoint from the repair console) it has come back to live.

       

      I understand, that the problem seems to be an inconsistancy of the Optane and HDD data, which should be automatically reconstructed.

       

      The automatic reconstruction, however, does not seem to work, so the systems is stopped.

       

      How can this state be created?

       

      What can be done to avoid it?

       

      What can be done to properly synchronize Optane memory and HDD data?

        • 1. Re: The operating system did not shutdown cleanly. Reconstructing cache metadata.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi AvengerDE,

          Thank you for posting in the Intel® communities.

          As you are using a laptop with an Intel® Optane™ Memory, I recommend you to contact ACER* directly about this issue. The Intel® Optane™ Memory should come enabled on laptops, so they should provide assistance on this issue, especially if you have recently bought the laptop.

          I haven’t seen this issue with the Intel® Optane™ Memory, however a Desktop system is not the same as a laptop system, so it may be possible that this issue was caused by something else besides the Intel® Optane™ Memory. Laptops usually come with additional features added by the manufacturer so before making any changes in the system, it’s always better to contact the manufacturer for assistance.

          Have a nice day.

          Regards,
          Diego V.