3 Replies Latest reply on Oct 11, 2018 6:20 PM by Intel Corporation

    no compatible disks for intel optane memory

    mclc89

      I have the Intel optane memory installed, got a setup error No compatible disk for Intel optane memory.

        • 1. Re: no compatible disks for intel optane memory
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello mclc89,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:
           

          • A screenshot of the error that is showing in the RST or the Optane software(Please, check that you are running the latest version of the software)
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
           
          We advise you to check the necessary BIOS settings to setup Optane provided by your motherboard manufacturer on his website and to compare it with your current configuration.

          We will be looking forward to your reply.
           
          Best regards,

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: no compatible disks for intel optane memory
            mclc89

            I have a MSI Z370 and i turned it on.

             

            software.bmpdisk mgmt.bmp

            • 3. Re: no compatible disks for intel optane memory
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello mclc89,
               
              Thank you for your reply.
               
              Based on the information you provided we noticed the following:

              1. Your primary drive is an ADATA SX7000NP NVME this is the reason why the software is telling you that there is not compatible drive in your system for Optane.
              2. From the Disk Management screenshot, we noticed that you don’t have a reserved unallocated space of at least 5MB at the end of the boot drive. This is necessary for the module to work properly. Since you reinstalled your OS seems to be that at the moment of partitioning your C: drive you did not reserve that space.
                 
                Please create this unallocated space and try again to accelerate your system. If after creating this unallocated space at the end of the drive you are still not able to accelerate your Secondary/Data drive we advise you to check the information below:
                 
                -We recommend you to back up the information in your Secondary/Data drive and to perform a low-level format on the drive following the information from this article: Run a Low-Level Format on Intel® Solid State Drives . Running a low-level format has solved secondary drive acceleration issues in previous cases so you may find it useful too.
                 
              3. From the Disk Management screenshot, we do not see the Optane as a detected drive by your system, if it is detected it may be possible as well that the Intel® Optane™ Memory has to be cleaned. You can clean the module by following the steps below:
              • Access to your BIOS and look for the RST options and checks if your Optane is detected and if you have an option to disable the acceleration (this will delete any configuration in the case that there was some other drive linked with the Optane).
              • If you are not able to see the Optane memory detected in your BIOS under the RST option we recommend you to contact your OEM to check the M.2 and BIOS configuration necessary to setup Optane in your system.
              Please follow these steps and let us know the results.
               
              We will be looking forward to your reply.
               
              Best regards,

              Josh B.
              Intel® Customer Support Technician
              Under Contract to Intel Corporation