1 Reply Latest reply on Oct 8, 2018 1:51 PM by Intel Corporation

    Issue with Intel Wireless Gigabit W11100 VR Device card

    Krisfallion

      Hello,

       

      I have recently purchased an HTC Vive Wireless Adapter and it came with an Intel Wireless Gigabit W11100 VR Device card.

       

      I installed the card and ran HTC's software that allows me to pair up the Gigabit Wifi Card with the Vive Wireless Adapter but their software is stuck on the opening initialization screen and does nothing but spin its waiting icon until I terminate the program.

       

      HTC's support is not much help, blaming my PC hardware and telling me to contact the vendor after they ran through some basic trouble shooting steps.

       

      I decided to dig further and I found the actual log files which keep writing the same errors over and over again until I terminate the program.

       

      I was hoping that these errors are more indicative with an issue with the Intel Gigabit Wifi card that some here has seen before with similar Intel Wifi products.

       

      Here are some of the relevant errors from the start of the log file:

       

      [2018-10-06 16:45:02.615 -5 0x3358 INFO LOG] DisplayLink driver registered.

      [2018-10-06 16:45:03.164 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:03.364 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:03.565 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:03.766 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:03.967 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:04.168 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:04.327 -5 0x30E8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_PLATFORM_ERROR(15)

      [2018-10-06 16:45:04.327 -5 0xE70 INFO LOG] Show error code : 10001.15

      [2018-10-06 16:45:04.335 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:04.369 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_PLATFORM_ERROR(15)

      [2018-10-06 16:45:04.374 -5 0x30E8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_REQUESTED_BY_APPLICATION(9)

      [2018-10-06 16:45:04.374 -5 0xE70 INFO LOG] Show error code : 10001.9

      [2018-10-06 16:45:04.382 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:04.570 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_REQUESTED_BY_APPLICATION(9)

      [2018-10-06 16:45:04.576 -5 0x30E8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:04.576 -5 0xE70 INFO LOG] Show error code : 10001.12

      [2018-10-06 16:45:04.579 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:04.771 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:04.971 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:05.173 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:05.374 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:05.575 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:05.776 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:05.977 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:06.178 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:06.315 -5 0x30E8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_PLATFORM_ERROR(15)

      [2018-10-06 16:45:06.322 -5 0xE70 INFO LOG] Show error code : 10001.15

      [2018-10-06 16:45:06.330 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:06.362 -5 0x30E8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_REQUESTED_BY_APPLICATION(9)

      [2018-10-06 16:45:06.362 -5 0xE70 INFO LOG] Show error code : 10001.9

      [2018-10-06 16:45:06.365 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:06.378 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_REQUESTED_BY_APPLICATION(9)

      [2018-10-06 16:45:06.564 -5 0x30E8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

      [2018-10-06 16:45:06.564 -5 0xE70 INFO LOG] Show error code : 10001.12

      [2018-10-06 16:45:06.568 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:06.579 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_COMMAND_IN_PROGRESS(12)

       

      then it just repeats this error over and over again:

       

      [2018-10-06 16:45:10.227 -5 0xE70 INFO LOG] Show error code : 10001.4112

      [2018-10-06 16:45:10.235 -5 0xE70 INFO LOG] Connection Status set to 6(CONNECTION_STATUS_NOT_READY)

      [2018-10-06 16:45:10.396 -5 0x3250 INFO LOG] (ControlCenter)GetDeviceStatus : SDK_WIGIGFSM_STATE_UNINITIALIZED(1), reason = SDK_CURRENT_STATE_REASON_UNRECOVERABLE_MALFUNCTION(4112)

       

      Hopefully someone here recognizes these types of errors and can point me in the right direction.  Even if it is an issue with the card itself, I can return the product and get it replaced.

       

      Thanks!