5 Replies Latest reply on Oct 9, 2018 11:29 PM by hrhm

    Intel Optane Memory Error Code 0xA005004B

    hrhm

      Hi All,

       

      Trying to get my Optane Memory to accelerate my secondary drive.  The application identifies my Optane Memory and all the drives.

      When I set it to the secondary drive, the error code shows:  0xA005004B.

       

      I've search through all of the support pages and googled. I can't find any reference to this error code so not sure how to resolve.

       

      Specs:

      CPU:  Kaby Lake i5-7500

      MB:  Asrock z270 supercarrier

      OS:  Windows 10 64-bit

      Secondary drive: DT01ACA300 MX6OABB0 3TB

      Optane memory: M10 32GB

       

      Any help appreciated.

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        • 1. Re: Intel Optane Memory Error Code 0xA005004B
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello hrhm,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:
           

          • The SSU logs.
             
            1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
            2-            When finished downloading it, open it.
            3-            Attach the file obtained to your reply.
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
           
          We will be looking forward to your reply.
           
          Best regards,

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation
          • 3. Re: Intel Optane Memory Error Code 0xA005004B
            hrhm

            I tried to set up again, it showed same error.

             

            Attaching The OptaneMemoryUI log file.

            • 4. Re: Intel Optane Memory Error Code 0xA005004B
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello hrhm,
               
              Thank you for your reply.
               
              From the Disk Management screenshot, we noticed that you don’t have a reserved unallocated space of at least 5MB at the end of the boot drive. This is necessary for the module to work properly. Since you installed your OS seems to be that at the moment of partitioning your C: drive you did not reserve that space.
               
              Please create this unallocated space and try again to accelerate your system. If after creating this unallocated space at the end of the drive you are still not able to accelerate your Secondary/Data drive we advise you to check the information below:
               
              -We recommend you to back up the information in your Secondary/Data drive and to perform a low-level format on the drive following the information from this article: Run a Low-Level Format on Intel® Solid State Drives . Running a low-level format has solved secondary drive acceleration issues in previous cases so you may find it useful too.

              -It may be possible as well that the Intel® Optane™ Memory has to be cleaned. You can clean the module following these steps:

              • Open the Command Prompt as Administrator.
              • Run the command diskpart.
              • Run the command list disk. Please take note of the ID associated with the Intel® Optane™ Memory. If possible please take a screenshot of this output too as it shows useful data.
              • Run the command select disk <ID>. Make sure to use the ID from the previous step.
              • Run the command clean all. This will start the cleaning process on the Intel® Optane™ Memory. The process will delete all data so make sure you are selecting the correct unit.
              After doing this and making sure your BIOS is configured properly, try again to enable the module.
               
              We will be looking forward to your reply in case that you need further assistance.

              Best regards,
               
              Josh B.
              Intel® Customer Support Technician
              Under Contract to Intel Corporation
              • 5. Re: Intel Optane Memory Error Code 0xA005004B
                hrhm

                Thank you Josh.

                 

                I rebuild a new partition, and reserve several unallocated space at the end of the secondary drive.

                 

                It works perfectly fine.

                 

                Thanks the good jobs. Thank you!