3 Replies Latest reply on Oct 15, 2018 7:43 PM by Intel Corporation

    RAID Controller help

    ffightus

      We just purchased and installed an Intel RS3WC08 Raid controller. We are using 8tb SAS drives with Mini SAS HD to 29pin SFF-8482 with SAS 1pin Power Port 12gb/s fan out cable to attach the drives to the controller.  When booting up and going into the RAID controllers bios we are unable to see the drives being detected. Also, when checking to see if the drives are even being powered we are unable to hear them spin up. We are attaching the power cable from the power supply to the back of the Mini SAS adapter cables as normal. We have tested a standard sata drive using the same power cable from the PSU and it spins up fine. Please help. Thank you so much. –Frank

        • 1. Re: RAID Controller help
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Frank Fitus,

          Thanks for joining the community.

          Based on the configuration you described these 29pin SFF-8482 cables are not a supported configuration on Intel servers and/or RAID controllers. The supported way to provide power to the HDDs is through a compatible backplane like FUP8X25S3HSDK.

          These 29pin SFF-8482 cables you describe are not even manufactured by Intel and the inconvenience when using 3rd party cabling is the risk that the configuration might not work as expected. Probably you want to check with the cable manufacturer for alternate options.

          Hope this helps

          Jose A. 

          • 2. Re: RAID Controller help
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Frank Fitus,

            Do you have any updates, questions or comments in regards to this issue?

            Please do not hesitate to contact us back.

            If you consider the issue to be completed please let us know so we can proceed to mark this thread as resolved.

            Regards

            Jose A.

            • 3. Re: RAID Controller help
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Frank Fitus,

              We will proceed to mark this thread as resolved. If you have further issues or questions just go ahead and create a new topic.

              Jose A.