This message was posted on behalf of Intel Corporation
Thank you for contacting Intel® Technical Support.
As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly you were able to accelerate your primary SSD using the RST software but you are not able to accelerate your secondary drive.
In order to further assist you, please, review and take into consideration the following recommendations:
- The unallocated space necessary to accelerate you HDD using Optane should be at the end of the boot drive (the one that your OS is set up) in your case the Disk 1. We recommend you to create this area of at least 5MB before trying to accelerate your secondary drive.
- If after creating the unallocated space you still experience problems to accelerate your secondary/data drive backup your information and run a low-level format on the HDD and try again to accelerate using the RST software.
- If after following these steps you are still not able to accelerate your secondary HDD we advise you to back up your information and reinstall your OS ( do not forget to deactivate Optane before reinstalling)
- If after reinstalling your OS you are still unable to accelerate your secondary HDD, please, contact MSI this because as stated in the Software and Platform Support for Intel® Optane™ Memory for secondary drive acceleration based on your chipset a system BIOS update is required or specific BIOS configuration may be necessary.
We hope you find this information helpful.
Intel® Customer Support Technician
Under Contract to Intel Corporation
Before I tried any of your well-written suggestions I tried to enable the optane memory on my HDD... and it just worked no problems this time. Not sure what has changed from last time besides enabling optane on my SSD. Perhaps just a simple restart of the computer fixed it.
So yeah, it's working now. Thanks for taking the time to write out your response, hopefully it might be helpful for someone else who has the same issue in the future.
Please mark this thread as solved if I haven't found a way to do that already.
Kind Regards, Logarek.